Waiting

GregC · Post by **GregC** » Tue Jun 23, 2015 1:41 pm

if I was stuck in this waiting game, I would ask my rep for exact details on the extra delay , not guess work, but actual details.

While they are not in control, at least they can show they made the effort to talk to their Korg rep

Strumzilla · Post by **Strumzilla** » Tue Jun 23, 2015 7:50 pm

GregC wrote:if I was stuck in this waiting game, I would ask my rep for exact details on the extra delay , not guess work, but actual details.

While they are not in control, at least they can show they made the effort to talk to their Korg rep

This is a good suggestion, request sent. I'll see what they say.

Ottawa58 · Post by **Ottawa58** » Tue Jun 23, 2015 8:34 pm

GregC wrote:if I was stuck in this waiting game, I would ask my rep for exact details on the extra delay , not guess work, but actual details.

While they are not in control, at least they can show they made the effort to talk to their Korg rep

Sound advice. It is also good feedback for Korg to know they have anxious customers.

Bertotti · Post by **Bertotti** » Tue Jun 23, 2015 8:43 pm

Curious bt is it just the hammer weighted boards taking so long? If so it seems this isn't the first time are the bigger boards that popular?

PatrickD · Post by **PatrickD** » Wed Jun 24, 2015 3:58 am

I am thinking there is something really wrong. Korg may be refitting the entire 88. Still 4 months of silence. Sweetwater knows nothing and all the dealers are in the same boat. Come on KORG step up to the plate and explain what's going on.

GregC · Post by **GregC** » Wed Jun 24, 2015 4:30 am

PatrickD wrote:I am thinking there is something really wrong. Korg may be refitting the entire 88. Still 4 months of silence. Sweetwater knows nothing and all the dealers are in the same boat. Come on KORG step up to the plate and explain what's going on.

Back in my Sony days, new products were often in short supply with high demand. That forced a process called allocation.

IOW, there were only 100 units and 500 orders. That forced a log jam of 400 orders that had to wait in line in a queue.

Strumzilla · Post by **Strumzilla** » Wed Jun 24, 2015 8:51 am

Here's what I just heard from my rep at Sweetwater:

There's really two main contributing factors right now for the delays. First is production, just ramping it up to meet the global demand is tough for any manufacturer to get right but they are working on making as many as they can, as fast as they can without cutting corners.

Second is something I was unaware of, but makes perfect sense (for other manufacturers as well). Earlier this year there was a strike with the dock workers out on along the west coast. Even though that has long been settled, it looks as though they are still sorting through things. My rep said they just received a shipment that should've arrived back in December.

Ottawa58 · Post by **Ottawa58** » Wed Jun 24, 2015 4:18 pm

Part of the strategy of dealing with any production issue that results in delays is having straightforward and transparent communication with customers. Korg seems to lack in this area. Customers usually calm down when presented with a clear picture of the situation and honest facts.

In my travelling days, some of the most upset customers I ever saw were at airports - delayed people that had little or no information about what was going on.

Korg could mitigate much of this by putting statements on their websites, and issuing regular, informative bulletins to their retail partners - which could be passed on to waiting customers. As these are not small ticket items, retailers could be proactive about calling customers with updates - rather than just waiting to field irate calls.

In fantasy land, a customer would purchase a Kronos, and immediately be supplied with a serial number. They then would go to the website to see where it was in the build queue. Customers, would, in fantasy land be given the option to pay an extra $100 (or so) for direct delivery by Fedex.

PatrickD · Post by **PatrickD** » Thu Jun 25, 2015 4:12 am

I'm sorry buddy but your rep at Sweetwater is feeding you a plate of " Ill make you feel better" He knows nothing as to why. If t he President of the company doesn't know how does a salesman know He's guessing and that's why he cant help with a defined time of delivery. The fact is nobody knows JACK!

Broadwave · Post by **Broadwave** » Thu Jun 25, 2015 4:24 am

I've only found one store here in the UK that has the K2-88 in stock (Rocking Rooster).

I placed my order yesterday, and delivery should be sometime this morning - I've been more than happy with my "old" MkI K61, but I've given into the temptation of having a decent weighted keyboard... and another 3 years of warranty

GregC · Post by **GregC** » Thu Jun 25, 2015 4:33 pm

Ottawa58 wrote:Part of the strategy of dealing with any production issue that results in delays is having straightforward and transparent communication with customers. Korg seems to lack in this area. Customers usually calm down when presented with a clear picture of the situation and honest facts.

ideally a data base like this should exist 1 day in the future by Korg, or Roland, or Yamaha.

the challenge is not all things are perfectly equal from 1 country to another, or even from 1 dealer to another. And it possibly changes every day.

I come from the old school where its the dealers/retailer job to communicate to the customer/buyer. They are making 10%-20% profit on the sale so they should work a little to get their set of facts straight from their Korg distributor.

Ottawa58 · Post by **Ottawa58** » Thu Jun 25, 2015 6:11 pm

In my case, I have to question what value the dealer brought (to me):

- the dealer's retail store didn't have a new Kronos to try out
- based on my research, I knew more about the product than they did
- when my Kronos actually arrived in Canada, it sat in their Toronto warehouse for a week before delivery to the store (because they are disorganized)

In essence, they did nothing for me that a decent web-store couldn't have done. All to add a 10 to 20% margin to the product. Korg's dealer network is for Korg - not for the customers.

On another note - interesting news on Moog. Employees now own just shy of half the company. Be worth watch what happens. Will Moog as a company become more agile?

GregC · Post by **GregC** » Thu Jun 25, 2015 6:19 pm

Ottawa58 wrote:In my case, I have to question what value the dealer brought (to me):

- the dealer's retail store didn't have a new Kronos to try out
- based on my research, I knew more about the product than they did
- when my Kronos actually arrived in Canada, it sat in their Toronto warehouse for a week before delivery to the store (because they are disorganized)

In essence, they did nothing for me that a decent web-store couldn't have done. All to add a 10 to 20% margin to the product. Korg's dealer network is for Korg - not for the customers.

times have changed. I see a dealer like an insurance policy. If something goes seriously wrong, I like a human to work with. Not some web site where its anonymous. For a $3000 item, I expect some service, if/when I need it.

Ottawa58 · Post by **Ottawa58** » Thu Jun 25, 2015 10:08 pm

That's a good point. Having a nearby dealer is an advantage for breakdown.

PatrickD · Post by **PatrickD** » Fri Jun 26, 2015 2:48 am

Back in my Sony days they would sell an item without parts for repair. We would end up having to send out a new unit or refund the purchase price. Japan was the leader in just in time supply only most of the time it wasn't just in time it was late or not at all

Korg Forums

Waiting

Sound advice

Delays

Re: Delays

Dealers

Re: Dealers

Dealers