Korg Canada - email ?

ajean · Post by **ajean** » Tue Jun 21, 2016 12:34 pm

Hi,

Anybody has a valid email for Korg Canada ?

The address I have is "info@jamindustries.com" but I always received a message stating that I'm not on the allowed list so my email is refused/returned...

So I guess that this email is not the "public" one...

Thank you for your help!

pedro5 · Post by **pedro5** » Tue Jun 21, 2016 3:05 pm

I think it's...
info@korgcanada.com

Which is the same company "jamindustires"....apparently.

There are very old posts on this forum regarding previous service from this company,but things may have changed since then...?

Best Wishes.

Giner · Post by **Giner** » Tue Jun 21, 2016 4:57 pm

Téléphone/Phone : 1-877-526-5463
Fax : 1-800-563-2591
Courriel/E-mail : parts@jamindustries.com

This will get you the parts department. I guess you could get contact with other departments via them

danatkorg · Post by **danatkorg** » Tue Jun 21, 2016 5:54 pm

Pedro is correct: info@korgcanada.com
You can find the contact info for all Korg Distributors, world-wide, including Korg Canada, through the link in my signature.

Giner · Post by **Giner** » Tue Jun 21, 2016 8:30 pm

Thanks, Dan. The numbers and e-mail I gave above are for the parts dept. - dealt with them a few weeks ago. Connie was polite and prompt. Good service.

ajean · Post by **ajean** » Wed Jun 22, 2016 11:45 am

Thank you for the new email.

I've send my question to it and I'm awaiting a response.

Thanks again!

pedro5 · Post by **pedro5** » Wed Jun 22, 2016 3:51 pm

The average email response time is around 3 days,here in the UK,but it may be different for you.

I'm curious as to what your question is ?
There's no obligation to share it with us,though....

Best Wishes.

ajean · Post by **ajean** » Wed Jun 22, 2016 6:38 pm

No problem sharing...

On the Korg USA site, it is mentionned that if the product is registered within 90 days, Korg extends the warranty for a full year. (Thus having a 2 years warranty instead of one...)

On the Canadian Korg site, nothing of the sort is written anywhere...

I just want to have some clarification about that.

(For such an expensive piece of hardware, one year of warranty is not much...)

ajean · Post by **ajean** » Wed Jun 22, 2016 7:03 pm

Well, I just received words from Korg Canada...

No warranty extension here.

So the Kronos 2 here in Canada is actually selling for about 5000$CDN with 1 year warranty.

This is a disappointment...