Problem micro SD slot

korgpask · Post by **korgpask** » Thu Nov 05, 2015 1:17 pm

I have a problem with microSD card.
Korg does not recognize it.
The PC is working properly.
FAT32 format is correct.
Korg format function failed.
The same micro SD reader in the USB Front working properly.
Format the USB connection is correct.
Insert Micro SD card into a micro SD slot and problems. Micro SD is not available!
I want to reinstall the OS. Which can be downloaded ??
Maybe it corrects the problem.
The fault is in the system is not in a micro SD card.

Please help.
OS download is not available anywhere!

Thoraldus · Post by **Thoraldus** » Thu Nov 05, 2015 2:15 pm

korgpask wrote:I have a problem with microSD card.
Korg does not recognize it.
The PC is working properly.
FAT32 format is correct.
Korg format function failed.
The same micro SD reader in the USB Front working properly.
Format the USB connection is correct.
Insert Micro SD card into a micro SD slot and problems. Micro SD is not available!
I want to reinstall the OS. Which can be downloaded ??
Maybe it corrects the problem.
The fault is in the system is not in a micro SD card.

Please help.
OS download is not available anywhere!

Isn't the OS on the DVD that came with the PA4X?

angelitto · Post by **angelitto** » Thu Nov 05, 2015 2:45 pm

MicroSD is not for data transfer. Use an USB Stick fot that. MicroSD is only for dongle keys. If u have an encripted set, u can put there a dongle key.

korgpask · Post by **korgpask** » Thu Nov 05, 2015 6:50 pm

On the supplied DVD, the system is not!
On DVD is only manual and USB MIDI driver.
On the Korg Pa900, Korg and Pa3X LE Pa4X micro SD slot is functionally unlocking positioning or as an additional memory expansion. !!
This feature let's worked about 17 days.
Today it stopped working.
It can not be repaired in the home conditions.

AntonySharmman · Post by **AntonySharmman** » Thu Nov 05, 2015 7:59 pm

Thoraldus wrote:Isn't the OS on the DVD that came with the PA4X?

That's true , customers Pa3X official DVD do not include OS ...
Very weird ... and the only Korg keyboard ever that this happens ...

Thoraldus · Post by **Thoraldus** » Thu Nov 05, 2015 8:20 pm

AntonySharmman wrote:
Thoraldus wrote:Isn't the OS on the DVD that came with the PA4X?
That's true , customers Pa3X official DVD do not include OS ...
Very weird ... and the only Korg keyboard ever that this happens ...

I have a good idea why Antony. The OS is still pretty volatile right up to the first shipments, and the DVD's have to be made well in advance of the 1st shipments so they don't have the opportunity to put the production OS on the 1st DVDs. My PA600 came with the OS on the DVD, but I bought it 6 months after the 1st product shipped.

korgpask · Post by **korgpask** » Thu Nov 05, 2015 9:07 pm

The operating system is not yet anywhere even on the official site.

www.korg.com ?? download only manual. OS ???? no

Thoraldus · Post by **Thoraldus** » Thu Nov 05, 2015 9:14 pm

korgpask wrote:The operating system is not yet anywhere even on the official site.

www.korg.com ?? download only manual. OS ???? no

That's not unusual. It takes some time for these things to percolate up through the system and get approved for release. Could also mean there is a priority update making it's way through the system.

korgpask · Post by **korgpask** » Thu Nov 05, 2015 10:30 pm

photo 1:
micro sd reader in the USB front. Format OK, so available.
http://www.korgpa.sk/pa4x/picture1.jpg

photo 2:
micro SD card is inserted in the microSD slot. Access denied. Card contents unavailable. Data in the computer are displayed correctly. In other zariadeniech card is working properly.
In Pa4X card unavailable
http://www.korgpa.sk/pa4x/picture2.jpg

photo 3:
Formatting microSD card Pa4X.
Result unsuccessful.
Formatting the card has taken place. unsuccessful
http://www.korgpa.sk/pa4x/picture3.jpg

micro SD card is in order.
This happens with all cards.
Using Micro SD card in my case is therefore not possible.

Does anyone have an idea to solve this problem ??

thank you

Thoraldus · Post by **Thoraldus** » Thu Nov 05, 2015 10:34 pm

korgpask wrote:photo 1:
micro sd reader in the USB front. Format OK, so available.
http://www.korgpa.sk/pa4x/picture1.jpg

photo 2:
micro SD card is inserted in the microSD slot. Access denied. Card contents unavailable. Data in the computer are displayed correctly. In other zariadeniech card is working properly.
In Pa4X card unavailable
http://www.korgpa.sk/pa4x/picture2.jpg

photo 3:
Formatting microSD card Pa4X.
Result unsuccessful.
Formatting the card has taken place. unsuccessful

http://www.korgpa.sk/pa4x/picture3.jpg

Any chance you have a pre-production unit. Where was it purchased from? A dealers floor model???

korgpask · Post by **korgpask** » Thu Nov 05, 2015 10:39 pm

Factory restoration tool - problem persists.

some days it worked without problems. Everything was fine.

Thoraldus · Post by **Thoraldus** » Thu Nov 05, 2015 10:41 pm

korgpask wrote:Factory restoration tool - problem persists

Let your dealer take care of it.

Paolo@Korg · Post by **Paolo@Korg** » Tue Nov 10, 2015 10:50 am

Dear korgpask,

We did some additional tests, and all the microSD cards we tried did work fine. They were formatted and immediately recognized. Here are some points to stress out:

- NEVER insert a microSD card while the instrument is turned on. This might eventually break the card and the internal reader.

- Be sure to try with different models and brands, and see what happens. We tried with the most common brands, but there are many on the market.

Please see my private message. Knowing the serial number will help us track back the hardware.

Best regards,
Paolo

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