Display possibly defective, Arrgghh...

EnjoyRC · Post by **EnjoyRC** » Fri Sep 14, 2012 1:06 pm

Looks like it's time to contact Korg USA.

mathieumaes · Post by **mathieumaes** » Fri Sep 14, 2012 1:50 pm

It can happen, even with the almight Kronos.

btw, this doesn't need to be a problem with the screen. It might as well be the motherboard or GPU that causes those lines... Let them worry about that, though!

EnjoyRC · Post by **EnjoyRC** » Fri Sep 14, 2012 4:29 pm

Always a good side to every situation... right?

Now they have to completely open my Kronos for the repair. For just the charge of the SSD kit, they will install it for minimum charge. They put the RAM in for free back when they did the keybed replacement. So after this repair, my Kronos will be a Kronos X. Sweeeet!!!

Stevesan · Post by **Stevesan** » Fri Sep 14, 2012 11:04 pm

This exactly happened to me. (Yellow line though). At first it was one. Then there was two.

It was a hardware fault. Screen replaced. Me lived without Kronos for three weeks. Very sad.

Mine is back now though, good as new. So there's a happy ending in sight for you aswell!

http://www.korgforums.com/forum/phpBB2/ ... hp?t=74483

EnjoyRC · Post by **EnjoyRC** » Fri Sep 21, 2012 12:27 pm

It is the screen itself that is defective. After the diagnosis, it was time for the shop to order the replacement parts. Ouch!!! Screen is back ordered till the end of October.

EnjoyRC · Post by **EnjoyRC** » Fri Sep 21, 2012 12:28 pm

Stevesan wrote:It was a hardware fault. Screen replaced. Me lived without Kronos for three weeks. Very sad.

The shop let me pick it up and use it until the parts arrive. Since it does actually work.

EnjoyRC · Post by **EnjoyRC** » Tue Mar 19, 2013 11:40 am

Update: Remember I took my Kronos 88 in for warranty repair in September of 2012. They identified the screen was defective. They informed me that one was ordered from Korg. Since the keyboard was still operational, they said I could take my keyboard and use it until the new screen arrived. It is now March of 2013 (6 months later) and I'm still waiting for the repair to happen. I don't believe it's at the fault of the repair location. I believe they are still waiting for the screen from Korg. I've called about once a month to check on their progress. I wonder how long it takes to ship a screen?

1jordyzzz · Post by **1jordyzzz** » Tue Mar 19, 2013 1:36 pm

OMG you should go to another store if you could... They didn't take the problem seriously i think..

Anyway, how is your kronos now? still has the lines on it??

lonelagranger · Post by **lonelagranger** » Tue Mar 19, 2013 1:42 pm

I think that is outrageopus. I would have been screeming at Korg. We cannot let companies continue to treat customers so disdainfully after they have collected a large amount of money from them at the time of the initial purchase. Korg is not alone in this outrageouls behavior. We as customers must make manufacturers responsible for their products and provide warranty service on a timely basis. I really feel for your situation. I think you have been more than patient. I think you should try climbing the Korg corporate ladder and find someone to help you. Letting you sit their with a defective screen for a half year is crazy. I own a Kronos x 88 note, and if they treated me that way I would make their life as uncomfortable as they have made mine. I am 66 so I come from a time when I know what good service is. They are not doing right by you. Make some noise.

I hope you keyboard is fixed to your satisfaction ASAP. Good luck to you.

GregC · Post by **GregC** » Tue Mar 19, 2013 2:06 pm

lonelagranger wrote:I think that is outrageopus. I would have been screeming at Korg. We cannot let companies continue to treat customers so disdainfully after they have collected a large amount of money from them at the time of the initial purchase. Korg is not alone in this outrageouls behavior. We as customers must make manufacturers responsible for their products and provide warranty service on a timely basis. I really feel for your situation. I think you have been more than patient. I think you should try climbing the Korg corporate ladder and find someone to help you. Letting you sit their with a defective screen for a half year is crazy. I own a Kronos x 88 note, and if they treated me that way I would make their life as uncomfortable as they have made mine. I am 66 so I come from a time when I know what good service is. They are not doing right by you. Make some noise.

I hope you keyboard is fixed to your satisfaction ASAP. Good luck to you.

I am 60. I would be more relaxed about it.

EnjoyRC · Post by **EnjoyRC** » Tue Mar 19, 2013 3:22 pm

1jordyzzz wrote:Anyway, how is your kronos now? still has the lines on it??

Yes, the line is still there. It has not spawned any more the way some threads here have indicated.

I contacted Korg today and asked about it. And guess what?!?!? They said they just came in TODAY and will ship to my service center. I should have made the phone call 5 months ago.

lonelagranger · Post by **lonelagranger** » Tue Mar 19, 2013 7:07 pm

I am 60. I would be more relaxed about it.

Not after 6 months I wouldn't. I am an ex-purchasing manager. This type of delay just wouldn't fly if I was to keep my job.

GregC · Post by **GregC** » Tue Mar 19, 2013 7:11 pm

lonelagranger wrote:
I am 60. I would be more relaxed about it.
Not after 6 months I wouldn't. I am an ex-purchasing manager. This type of delay just wouldn't fly if I was to keep my job.

I believe the problem is parts/supply chain related. Its not about anyone sitting on their hands for 6 months. Then again, I assume anyone that has a job does their job. especially if its service related.

lonelagranger · Post by **lonelagranger** » Tue Mar 19, 2013 7:43 pm

You get the type of serivce that you are willing to accept. That is all I can say.

Ojustaboo · Post by **Ojustaboo** » Wed Mar 20, 2013 12:59 am

lonelagranger wrote:You get the type of serivce that you are willing to accept. That is all I can say.

I agree 100% which is why my original Kronos was replaced with a brand new X version free of charge.

I wasn't prepared to put up with what many people seem willing to put up with (and a few of them even choosing to stick up for Korgs bad service)

The more people relax and let companies get away with it, the less likely companies are to change.