Korg Customer Support in Canada Stinks!

Rosen Sound · Post by **Rosen Sound** » Fri May 13, 2011 9:50 am

so hes saying you will get half your money back and get it repaired?

seems relatively fair....unless hes saying you need to pay for the whole thing.. in wich case f*ck that...

MartinHines · Post by **MartinHines** » Fri May 13, 2011 8:18 pm

T-Rex wrote: here's what the Product Manager of Korg Canada replied,

If I were in your shoes, I would want my ESX repaired. I am prepared to have this shipped back, repaired, then shipped back out to you. The original total cost to repair and ship looks like approximately $250, so I think going 50/50 works for both of us. And, since you are already out of pocket, this will go towards it. I have not been involved directly, but basically you are looking at approximately $40 to get it back up and running. I get the frustration, the unit was second hand, possibly already malfunctioning from whoever you purchased from, and you wanted to get it fixed. This didn't go accordingly to plan and I am sorry for this. My goal is to get the ESX back into your hands so you can make some music. Let me know what you think. Regards,
What do you guys think?

I think Korg Canada should eat the entire cost of the repair, given all the hassle you have gone through. Is an getting an additional $125 really that important to Korg Canada?

I consider splitting the cost barely acceptable.

I would respond and say "what would REALLY make me happy is if Korg Canada would send a new Electribe to compensate me for all of my trouble".

I would actually suggest you talk to the Korg Product Manager on the phone (i.e. request that he/she call you to discuss this situation).

johnnyf · Post by **johnnyf** » Wed May 18, 2011 2:19 pm

T-Rex, just getting up to speed now, that sucks!
Hey, did you tell the manager you were posting this?

JF

Giner · Post by **Giner** » Mon May 30, 2011 7:36 am

Jeez, T-Rex. I just caught this thread - unbelievable. I'd have these buggers up in small claims court and send any future repairs elsewhere - Afternote Music here in Edmonton fixed my Pa1Xpro without any hassle. And, as someone already suggested, Twitter, Facebook the hell out of this. Do you remember that "United Breaks Guitars" video a while back about the guy whose guitar was wrecked by United Airlines?

http://www.youtube.com/watch?v=5YGc4zOqozo

That sure got results. Good luck.

T-Rex · Post by **T-Rex** » Fri Jun 03, 2011 1:56 pm

lol @ United Breaks Guitars!
I haven't seen that before.. it's amazing that a company as big as United can't seem to afford to compensate the guy for his guitar.

Maybe I should write a song too.
"Korg Canada sent me a lego set"

..and yeah I could have easily posted the story everywhere on the net, but I didn't because I thought that I shouldn't have to resort to such drastic measures for Korg to do something about this..

Update 3
I emailed Korg and told them that I was very disappointed with the way they treat a long-time Korg customer and fan..

I've spent thousands of dollars on almost every generation of workstations, synths, and effects that Korg produced in the last 10 years.
And I currently own the latest Korg workstation and gear (M3 / R3 / Kaoss KP3...) plus some old favorites.

I also told them that "everyone who responded to my post (and who PMed me) here agree that the very least Korg could do is: issue a refund for the Jam Industries "service" and cover the repair charges. That would be ok."

So Korg finally arranged a Fedex pickup from my address, and my sequencer went back to Jam Industries (= Korg Canada official service centre) last week. I'm still waiting to hear from them.

They said nothing about a refund though.
We'll see.