Broken key... suggestions for repair?

jmack · Post by **jmack** » Fri Feb 29, 2008 3:56 pm

Hey guys....

I have a key on my keyboard that popped out or something. Not sure whats going on with it on the inside, but basicall, the key kinda pops out and comes out a little further than the rest.

its really odd becaus eI can push the key inward and it kinda springs into place, until i play that note, or any key on the left or right of the note then it *pops* out.

So im not sure what the hell happened to it, but has anyone seen this issue and does anyone have any suggestions on fixing it.

Thanks so much!!

GargoyleStudio · Post by **GargoyleStudio** » Fri Feb 29, 2008 4:13 pm

I had this happen to my O1W a long while ago. It turned out to be due to a springy piece of metal underneath the key which had fallen out of it's usual place. Unfortunately the fix involved taking virtually the whole keyboard apart just to enable me to get access to the front of the keyboard! I'd be betting it's the same thing. Expect to be working on it for a few hours I'd say.

Essentially I removed the back first, then unscrewed countless screws inside so that the main chassis of the keyboard section came away from the front facia. I noted any connectors that I had to remove so I could put them back later. Finally the chassis came out and I had access to the top of the keys. Behind each key is a flat/long springy piece of metal which is normally clipped at the back into the keyboard frame and at the front sticks into the key. It's this that gives the key it's spring action. The key is released from the spring by pushing back slightly at the same time as lifting the key. Putting back is a matter of locating the spring into the key, aligning the key so the spring sits correctly in it's slot in the frame, then pushing the key back and down until it seats (may be best to do this upsidown, can't remember).

Anyway, that's some help for O1Ws (also applies to M1s as well) but I haven't had to do it on my TE yet. It might be completely different but I suspect not so! If you don't fancy taking things apart then the only other thing is to find a friendly servicing company via internet or music magazines.

Mike.

jmack · Post by **jmack** » Fri Feb 29, 2008 4:29 pm

excellent thank you!!

dudes were just telling me on the phone $100 minimum for repair!! WTF!!

Thank you so much!

GargoyleStudio · Post by **GargoyleStudio** » Fri Feb 29, 2008 4:42 pm

BTW, you'll invalidate your Korg warranty if you still have one...

Actually, here in the UK they'd probably charge minimum £70 which is $140. And that'd be non-refundable even if they can't fix it. Then you might have parts on top, plus tax!!

Mike.

Erasedcitizen · Post by **Erasedcitizen** » Fri Feb 29, 2008 4:59 pm

GargoyleStudio wrote:BTW, you'll invalidate your Korg warranty if you still have one...

Actually, here in the UK they'd probably charge minimum £70 which is $140. And that'd be non-refundable even if they can't fix it. Then you might have parts on top, plus tax!!

Mike.

I broke a key on my triton extreme and it only cost me £20 to get that repaired including the part

stumpabuckley · Post by **stumpabuckley** » Sat Apr 05, 2008 9:54 am

I broke a key on my triton extreme and it only cost me £20 to get that repaired including the part

[/quote]

Hi, my ceiling fell through partly landing on top of my trinity-smashing/snapping to keys in the process!! I need them replaced, £20 each key sounds good to me. Where did you get your Triton repaired for this price?

tomleitch · Post by **tomleitch** » Mon Apr 07, 2008 11:10 am

£20? i'd snatch their hand off for it at that.

I've had to repair a couple of the black keys on my triton extreme, and as others have said you've basically got to take the whole keyboard apart to get at them.... and i was charged £10each just for the keys.

I would say that for your average joe such as myself then it is a good 2 hour job to replace the keys and put everything back together.

stumpabuckley · Post by **stumpabuckley** » Mon Apr 07, 2008 2:49 pm

Didn't erasedcitizen get his key repaired for £20 inc service & the part or Im totally getting it wrong?
I would like to know where (if he did) so I could take my keyboard to the same place if possible.

So as long as I can get the keys (I have 2white keys damaged) it's a job I can take care of myself?

Post by **mikemolloyuk** » Mon Apr 07, 2008 3:58 pm

GargoyleStudio wrote:BTW, you'll invalidate your Korg warranty if you still have one...

Actually, here in the UK they'd probably charge minimum £70 which is $140. And that'd be non-refundable even if they can't fix it. Then you might have parts on top, plus tax!!

Mike.

Thats not true. we charge £40 for 1 hours labour plus parts should any be needed and we dont say that its not refundable if we cant fix it. We always call the customer with a quote before we do the work to see if they are happy. If not then we make a small carriage charge to return it.

Please post accurate facts rather than miss information and speculation.

Thanks

Mike

GargoyleStudio · Post by **GargoyleStudio** » Mon Apr 07, 2008 4:25 pm

You have my humble apologies, uktechsupport. Your price is very reasonable and competitive. In fact, my local music shop charges a non-refundable minumum £40 to accept the goods for inspection and quote.

I based my previous statments on TV/video/ADAT service charges that are charged around my local area (South UK), and those prices are correct and up-to-date.

Hopefully this rights the miss information!

Mike.