Kronos videos

trotz · Post by **trotz** » Thu Feb 23, 2012 9:33 pm

Do you think it is a good idea to post links to the best youtube videos on Kronos?

There goes mine:

http://youtu.be/8HiBfyDrADg

(it's called "nightmare")

cello · Post by **cello** » Thu Feb 23, 2012 9:47 pm

Out for a late night (s)troll, are we... ?

trotz · Post by **trotz** » Thu Feb 23, 2012 10:54 pm

Well, I needed a way to vent out my frustration. If the moderators think this is the wrong forum and/or the post is offensive I will understand that it got removed.

I think I'm not trolling because my post is neither extraneous nor off-topic and is not disrupting any ongoing discussion. I am not harassing anyone with personal attacks or imposing my point of view.

I am not anonymous (the youtube channel is full of references to my works and internet activities) and in no way intend to do play jokes on anyone.

If you are so lucky to have a working unit I'm glad for you. At this moment I have the worst thoughts for whoever is responsible of shipping defective units months after this problem has been detected (February 2012).

I feel badly cheated and think that Korg should be exposed with a huge list of videos made by users who have problems with their units.

cello · Post by **cello** » Thu Feb 23, 2012 11:09 pm

Fair comment trotz - you're entitled to your opinion; and no-one here should argue with that entitlement.

It just appeared to me like it was trolling - my apologies if I offended.

I don't have a Kronos - I have an OASYS. By commenting here I was only trying to support the KF community which I care about a good deal - there have been many troll posts here about the Kronos.

The OASYS never suffered the issues that have appeared with the Kronos - I now understand your post was a way of venting and making a point.

I hope your Kronos gets better soon - whilst I have a lot of beefs with Korg (re OASYS/Kronos) the one thing I can't accuse them of is not caring. They do. And over time, they will sort things out.

I should finish by saying welcome to the forum! Your post, which now seems genuine, means you care. Same with all of us here; learn, share, have fun

trotz · Post by **trotz** » Thu Feb 23, 2012 11:13 pm

Yes. One should be more careful with such low post counts! ha, ha...

Thanks for your words.

michelkeijzers · Post by **michelkeijzers** » Thu Feb 23, 2012 11:16 pm

Did you call Korg support or ask the store to fix the problem?
If not, do that.

We already know some limited numbers of Kronosses have this problem and the fix is already known.

Hope you have a fixed Kronos soon!

(for the rest I think this thread can be added to all other threads that are closed for the same reason of being duplicate threads).

danmusician · Post by **danmusician** » Thu Feb 23, 2012 11:24 pm

Watching your video, I notice that your ring finger gets cutoff more than the others. Does this happen if you move your hand to other keys? I suspect (as I have stated in other threads) that the problem is not keeping the key firmly against the bottom of the keybed, which allows the hammer to bounce, cutting off the note. Given that the ring finger is naturally weaker (especially in non-keyboard players) that could be contributing to your problem. Does that B key cutoff all the time no matter which finger is playing it?

I'm not saying that it should behave this way. Take it to a repair shop and get it fixed.

If you're just mad at Kord, so be it. Get your money back, buy another keyboard and happily make music with it. On this forum, most of us have had positive experiences and are looking to make positive contributions. We acknowledge your problem, but there is a solution. Respectfully, we'd like to move on.

trotz · Post by **trotz** » Thu Feb 23, 2012 11:27 pm

I still think a list of Kronos videos showing the machine in action is a good idea...

trotz · Post by **trotz** » Thu Feb 23, 2012 11:55 pm

danmusician wrote: If you're just mad at Kord, so be it. Get your money back, buy another keyboard and happily make music with it. On this forum, most of us have had positive experiences and are looking to make positive contributions. We acknowledge your problem, but there is a solution. Respectfully, we'd like to move on.

Thanks for your answer.

I will get a second Kronos tomorrow. If I have the positive experiences most of you have had I will be happy to share them.

I hope there remains a place where I can comunicate if the problems persist or not. If bad experiences are not welcome in this forum I will understand and post my findings anywhere else.

Regards,

Pere

aron · Post by **aron** » Fri Feb 24, 2012 12:19 am

I still think a list of Kronos videos showing the machine in action is a good idea...

I like how you posted and talked about the problem existing but didn't mention a fix was available. Youtube is a good place to air out every problem you have for sure.

trotz · Post by **trotz** » Fri Feb 24, 2012 12:32 am

aron wrote:
I like how you posted and talked about the problem existing but didn't mention a fix was available. Youtube is a good place to air out every problem you have for sure.

You didn't read well. Do it again (look at my comments where I say "I've read they have a nice active policy on fixing defective units").

Ok, ok... I get it. No "problem talking" on this forum. I will only post when I have something positive to say. I don't want anyone else going personal on me...

danmusician · Post by **danmusician** » Fri Feb 24, 2012 12:36 am

trotz wrote:
danmusician wrote:
I will get a second Kronos tomorrow. If I have the positive experiences most of you have had I will be happy to share them.

I hope there remains a place where I can comunicate if the problems persist or not. If bad experiences are not welcome in this forum I will understand and post my findings anywhere else.

Regards,

Pere
Bad experiences and problems are welcomed to be discussed here. I have certainly posted some of my own. But in this case, a solution is available. Hence, we're ready to move on.

Post by **Sharp** » Fri Feb 24, 2012 12:51 am

Ok, ok... I get it. No "problem talking" on this forum. I will only post when I have something positive to say. I don't want anyone else going personal on me...

It's not like that at all here on this forum. Posting your video here is pointless as it's all very old news and anyone effected has already discussed this at great length and are already going through the process of getting this issue resolved according to KORG's instruction.

No point in flogging a dead horse.

CaptLego · Post by **CaptLego** » Fri Feb 24, 2012 12:57 am

Like many others, my K88 had the note cutoff problem. It was saddening.
However, Korg figured out the problem, I took my keyboard in for service, and it was repaired. All is fine now. So far, every single person who's taken their keyboard in for repair has reported complete satisfaction with the result.

So -- will I buy Korg products in the future? Count on it.

I've seen studies that a person who's had a problem and had it fixed is four times more likely to buy that same brand again, compared to a person who's never had a problem. That actually makes sense. You want the confidence as a buyer that should something happen to go wrong, you can count on the company to make it right.

Korg made it right.

So, not only do I have a fantastic keyboard, but I know I'm dealing with a company that stands behind their product.

danmusician · Post by **danmusician** » Fri Feb 24, 2012 1:14 am

CaptLego wrote:So, not only to I have a fantastic keyboard, but I know I'm dealing with a company that stands behind their product.

Here! Here!

And that is why many of us have not gotten caught up in the handwringing. We had confidence that Korg would make it right, and they have.

My own 73 will be going into the shop when it's convenient to my schedule...