Pa800 Turkish edition problems

[Lampiris1]

Dear friends

I bought the Korg Pa800 Turkish edition from MusicStore Germany.
Inside the package were are the instrument and the EM01 Usb stick from KORG&MORE Turkish version.
I followed the instructions for installation as explained in the brochure in German language.
Unfortunately I am disappointed by the quality of their work because....

There are very beautiful styles & instruments & drum & percussion kits, but most of them are useless.
Too many instruments & drum & percussion kits PCM sound samples are damaged as a result of listening when you play with the sound annoying noise from clicks & pops and distorted samples.

The result is that I can not use the sounds for which I pay an premium price for the Pa800 to get the Turkish version just for these sounds.

I want to believe that only my own EM01 Usb stick happened to be problematic, and I send e-mail to KORG&MORE to tell me what to do to replace it with another EM01 Usb Stick that will be okay.

The answer is

Thank you for your Email.

With interest I have read your executions to the mistake description.
I would suppose that the internal memory RAM is defective in your Pa-Instrument, not the EMO-USB-Pen.
The internal Memory Ram will be used for external Samples You load from the EMO-USB-Pen.

You must contact Your German KORG dealer for repairing Your Pa800.


kind regards

Alexander Hinz

K O R G Product Specialist
___________________________________

K O R G & M O R E
a Division of MUSIK MEYER GmbH
Industriestr. 20
35041 Marburg - Germany

Produkt - Hotline: 0900 - 1 778 100
von Mo. bis Fr. 9-13 Uhr und 14-17 Uhr

Kosten betragen 1,24 Euro / Minute, aus
dem deutschen Festnetz der Telekom !

Fax: +49 (0) 6421 - 989 530
Internet: http://www.korg.de
mailto: hotline@korg.de
___________________________________

Handelregister: HRB 1343
Geschäftsführer: Matthias Meyer

I am sure that the memory of the Pa800 is all right as I was checking the Instrument and give me the following results.



If the memory was fault I could not upload any samples.I found KORG & MORE distorted tone sounds and samples at different velocities in the same note.This for me means that the PCM samples are corrupt.I make reset the Pa800 to factory settings and load samples from AKAI-CD Rom and played perfect.I dont believe the case of a Pa800 bad memory.Please if another friend has the same problem please quote because is a pity to pay extra money for the Turkish edition and not enjoy for that you are paid for.

Thank you and...
Sorry for my poor English I hope you understand

[Sam CA]

Dear friends

I bought the Korg Pa800 Turkish edition from MusicStore Germany.
Inside the package were are the instrument and the EM01 Usb stick from KORG&MORE Turkish version.
I followed the instructions for installation as explained in the brochure in German language.
Unfortunately I am disappointed by the quality of their work because....

There are very beautiful styles & instruments & drum & percussion kits, but most of them are useless.
Too many instruments & drum & percussion kits PCM sound samples are damaged as a result of listening when you play with the sound annoying noise from clicks & pops and distorted samples.

The result is that I can not use the sounds for which I pay an premium price for the Pa800 to get the Turkish version just for these sounds.

I want to believe that only my own EM01 Usb stick happened to be problematic, and I send e-mail to KORG&MORE to tell me what to do to replace it with another EM01 Usb Stick that will be okay.

The answer is

Thank you for your Email.

With interest I have read your executions to the mistake description.
I would suppose that the internal memory RAM is defective in your Pa-Instrument, not the EMO-USB-Pen.
The internal Memory Ram will be used for external Samples You load from the EMO-USB-Pen.

You must contact Your German KORG dealer for repairing Your Pa800.


kind regards

Alexander Hinz

K O R G Product Specialist
___________________________________

K O R G & M O R E
a Division of MUSIK MEYER GmbH
Industriestr. 20
35041 Marburg - Germany

Produkt - Hotline: 0900 - 1 778 100
von Mo. bis Fr. 9-13 Uhr und 14-17 Uhr

Kosten betragen 1,24 Euro / Minute, aus
dem deutschen Festnetz der Telekom !

Fax: +49 (0) 6421 - 989 530
Internet: http://www.korg.de
mailto: hotline@korg.de
___________________________________

Handelregister: HRB 1343
Geschäftsführer: Matthias Meyer

I am sure that the memory of the Pa800 is all right as I was checking the Instrument and give me the following results.



If the memory was fault I could not upload any samples.I found KORG & MORE distorted tone sounds and samples at different velocities in the same note.This for me means that the PCM samples are corrupt.I make reset the Pa800 to factory settings and load samples from AKAI-CD Rom and played perfect.I dont believe the case of a Pa800 bad memory.Please if another friend has the same problem please quote because is a pity to pay extra money for the Turkish edition and not enjoy for that you are paid for.

Thank you and...
Sorry for my poor English I hope you understand

Do you have access to anybody else around where you live who would have the same keyboard as you do ? you hear pops and clicks???? I'm pretty sure they've tested all those samples carefully already. It's good to hear that Akai samples are playing back ok, but still i'm not fully convinced that Korg will sell a keyboard loaded with those kind of samples. You should check another keyboard loaded with the same sample in your local store/friend's house..whatever if possible.

[Lampiris1]

At first Thank you for your immediate response

I'm trying to find someone with a Pa800 near me to test the EM01 stick...
but..

From my experience making music with computers since 1985 I am sure that the problem are the damaged PCM samples.
KORG in to the package Pa800 Turkish edition has a small black box with label KORG & MORE, with the EM01 USB-pen in it, and sell the Pa800 as Turkish edition.The Turkish styles sounds and instruments are not in the factory presets.
I send you some samples to understand what I mean.

http://rapidshare.com/files/227243115/S ... amples.rar

[Sam CA]

At first Thank you for your immediate response

I'm trying to find someone with a Pa800 near me to test the EM01 stick...
but..

From my experience making music with computers since 1985 I am sure that the problem are the damaged PCM samples.
KORG in to the package Pa800 Turkish edition has a small black box with label KORG & MORE, with the EM01 USB-pen in it, and sell the Pa800 as Turkish edition.The Turkish styles sounds and instruments are not in the factory presets.
I send you some samples to understand what I mean.

http://rapidshare.com/files/227243115/S ... amples.rar

No Way! I think i'm going to agree with you. I listened to the samples. There's definitely some big pops in there. Obviously, it's a problem with certain notes, and not a random ram oriented problem. It is a sample problem. Still, i'll be very surprised if you can produce the same problem with other similar keyboards. It's hard to believe that they put these kind of samples in there, especially when you have more than one sound with the same problem. Do they all produce that pop/click on the same note though regardless of the sound? is it more than one note within the same drumkit/sound?

[Lampiris1]

No Way! I think i'm going to agree with you. I listened to the samples. There's definitely some big pops in there. Obviously, it's a problem with certain notes, and not a random ram oriented problem. It is a sample problem. Still, i'll be very surprised if you can produce the same problem with other similar keyboards. It's hard to believe that they put these kind of samples in there, especially when you have more than one sound with the same problem. Do they all produce that pop/click on the same note though regardless of the sound? is it more than one note within the same drumkit/sound?

The problem exists in many different notes at different instruments .Some time at the same note in different velocity.Also to drum or percussion kits using the same sample.
I want to use the stick to another Pa800 to prove that I am right and I will come back soon.

[Rob Sherratt]

Hi Lampiris,

There are other people on the forum (eg asena) who bought the EMO turk sounds/styles. They have not reported any problem like the one you are having. Therefore, it is not the samples on the USB that are causing the fault.

If you create a new "identical" recording, and compare it with the one you posted above, then the clicks and pops will occur in a different place with different notes, right? This is the symptom of a RAM device that is intermittently unreliable due to not meeting the data transfer speed requirement of the Pa800.

The RAM test that the OS does may not detect faulty RAM that has an intermittent fault due to marginal timing.

I had exactly the same problem on my Pa1x after I fitted some RAM chips that did not meet the timing specifications.

Either way, I recommend that you ask your dealer to return the keyboard to the nearest Korg service center. They must replace the sample RAM in accordance with Korg's instructions about this. It is a known manufacturing problem due to a faulty batch of RAM chips, that can manifest itself in exactly the way we can hear in your recording.

Best regards,
Rob

[Lampiris1]

Dear Rob Thanks for the response.

The problem with the sounds is in the same instuments in the same notes and velocities.This is the reason that i believe that is a problem from the PCM samples.I try to load only the corrupted instrument to free memory but the problem remains the same.The 3-4 notes that use the same sample splited on the keyboard have the same noise in different tone.
ex A#3-B3-C4- to all the other notes sounds OK

[Rob Sherratt]

Dear Rob Thanks for the response.

The problem with the sounds is in the same instuments in the same notes and velocities.This is the reason that i believe that is a problem from the PCM samples.I try to load only the corrupted instrument to free memory but the problem remains the same.The 3-4 notes that use the same sample splited on the keyboard have the same noise in different tone.
ex A#3-B3-C4- to all the other notes sounds OK

Hi Lampiris,

I agree based on the information from you, that it is a badly looped sample in the EMO set. This is nothing to do with faulty RAM, given these symptoms which are repeatable and predictable. If the problems were "random" theen it would be the RAM.

Regards,
Rob

[Vangelismusic]

Could be a bad USB stick, anybody thought about that? It can't be the samples themselves,I guess if you check that specific EMO USB set with another PA800 and the same problem exists than you know, I am sure they sold alot of them it's not logical to have that sound being sold like that.

[Lampiris1]

Could be a bad USB stick, anybody thought about that? It can't be the samples themselves,I guess if you check that specific EMO USB set with another PA800 and the same problem exists than you know, I am sure they sold alot of them it's not logical to have that sound being sold like that.

Hi Vangelis I will try to load the sounds to another Pa800 to prove that I am right

"Geia sou Vageli
Tha dokimaso to stick sto Pa800 tou gianniskorg gia na apodikso to provlima"

[Vangelismusic]

Could be a bad USB stick, anybody thought about that? It can't be the samples themselves,I guess if you check that specific EMO USB set with another PA800 and the same problem exists than you know, I am sure they sold alot of them it's not logical to have that sound being sold like that.

Hi Vangelis I try to load the sounds to another Pa800 to prove that I am right

"Geia sou Vageli
Tha dokimaso to stick sto Pa800 tou gianniskorg gia na apodikso to provlima"

Then it is the USB stick at fault, contact the manufacturer to get a replacement.

[Asena]

Hi GUYS I use The EMO USB and i,m happy whit it, I was also angy , and was thinking that the USB is damaged after my trubbels, Reed post named WAKE UP KORG!!!

But nopp, My pa2x Is damaged for SURE!


So EMO usb is working on evry other PA , but not on MY PA2X, So tell KORG and ask WT..... is going on ,

I listened to the samples, MP3 s and the problem is like , One half of the RAM is working, and the other one is POPPING, Noisy kind, It,s like when i was testing the RAM for KORG TR, some simm s was sounding like yours, I mean i load in 32 MB , is great the other part whit 32 mb was sounding like yours, This is RAM thing , if you guys ask me , BUT when you test it on another PA800 / PA 2X , and if its the same there, Than there is a fault on EMO stick, So I know EMO wery Well, he is one of the best friends i heave , and he is generous, kind and a MUSICIAN like we al are, Call his cell, and let him change the USB, Evry thing can heapen whit the data , when they send it, or it can be fault when making the USB,s in the end it,s DATA!
So go to your KORG dealer and change the thibgs , Hope you can fix it, I,m 100 % sure EMO will help you out, but if you buyed from germany, than it,s KORG you must went to and ask for help, Couse KORG is reseller of the EMO.
EMO is realy gret, If you guys are after for better sound quqlity from Orient/And modern eastern , BUY it!
Realy , there is so many demos from EMO in the Youtube, Some demos are ok, some is awesome!
If there is any thing more i can do, and help just PM!

[Lampiris1]

So EMO usb is working on evry other PA , but not on MY PA2X, So tell KORG and ask WT..... is going on ,

I try the EMO1 Usb stick to another Pa 800 with the same problems.
The same sounds the same notes and the same velocities sounds distorted with clics and pops.
If I try it to another Pa800 I believe that the problem will remain the same.
I dont think all the Pa800 have ram problems.
Tomorow I will have phone call with Musicstore dealer to send the EMO1 USB Stick for Replacement as a first step before I send the Pa800 from Greece to Germany for memory check and replacement.

[Lampiris1]

Dear friends I am so disappointed...
Today I sent the Pa800 to Music Store Germany for control and repair.I think that Pa800 has factory construction error.
I hear and read at the forums that many users have the same problem with Pa 800 Ram.Usually that happens after 6-9 mines of use.I dont know if has anyone noticed that the body of the instrument has elevated temperature on the right speaker.Perhaps there is a problem in the electronics boards and the high temperature destroys the Ram overheating it.
Yesterday a friend informed me that he switch on the Pa800 and all the sounds were broken.He make a reset install the OS and resources with the same resaults.He send the Pa800 to Bon Studio the Greek delegation for repair.
I wonder if my choice to purchase the Pa800 was fault.Who can guarantee me that after a while I will not have the same problems?

I note that I have not even use the Pa800 for live I'm still at the point to construct Greek rhythms and setting up the instrument for use.How can i be sure that Pa800 will not betray me to live?

[Vangelismusic]

Hello Lambro,

I have had the KORG PA800 over 1 year now, I guess I was one of the lucky ones to get a good arranger, if you sent it to Germany I am sure that they will either fix it correctly or give you a new one. Although everyone compares the 800 to the PA2X ,YES! the PA2x is way better in construction than the 800 but I still think that the PA800 is well built compared to other keyboards, it is made of ABC plastic to be lighter that has gotten better over the years and as you can see the inside of the keyboard is also well made and thought out logically for everything to be in the right place nice and neatly protected correctly, the pictures that I saw were from the RAM upgrade that were posted on this site.

Good Luck!
Vangelis