IS IT A LEMON?

[Kerzwhile]

I have sold close to a dozen and NO problems as of yet!! Korg dont make junk!!

[Rob Sherratt]

Hi Kerzwhile,

Did you sell these with OS1.0x or OS1.51 installed? If you sold them with OS1.0x and the customer performed an upgrade to OS1.51 using Korg's web site and then serious faults developed causing the keyboard to lose the user's work, what would be your position in respect of warranty on the keyboard? Sooner or later your customers will try to use OS1.51.

Have you tested sample edit mode and "write sample" using OS1.51? What happened? If it failed to write the samples, and reported zero memory afterwards then how did you restore the keyboard to working order afterwards?

Thanks,
Rob

[eternalmusic]

Hi Guys I was planning to buy pa800 but after registration on this forum and read all threads about the bugs I immediately withdrew my decision until KORG come up with new OS with free of errors but one thing will remain scary "Hardware Issue" what If I I get victim of dead board or other critical problem I mean what about skude. There are so many people who are posting their problem and I am very much surprised about the role of Korg which is very inaction in this moment.
If these issues survives 2 or 3 months believe me Korg pa800 credibility is in danger but I hope in the end Korg will provide the better solution for its users as all the korg admirers are waiting for.

[Sarwat8200]

Hi
Nedim and Rob in this juncture should I go for pa800 or Pa1x actually I am so frustrated about the reliability of pa800 It's normal when the error
ratio is low but I am afraid it's increasing day by day and now It's became chronic and all of a sudden painting is started losing it's colour but picture will be vivid after passage of time. I dont know why korg role is not so much effective to counter these bugs or HW issues ?
On the other hand Pa1x credibility/reliability is much better than pa800 I know it's 4 years old now but when I surveyed the Pa1x forum. Pa1x users are not much concerened about their board They faced minor prolems & there were not so much HW issues in Pa1x. it is really dream machine for them but I have to take decision whether to go pa800 or Pa1x guys please help me out

Pa800 is going to be _________ (Fill After 2 Months)

Thanks & Regards
Admirer Of Korg

[AVI6520]

Hi Guys........ but one thing will remain scary "Hardware Issue" what If I I get victim of dead board or other critical problem I mean what about skude. There are so many people who are posting their problem .......

HI "eternalmusic", [AND "Sarwat8200"]

"hardware Issue" Were did you get it?

Very sad that NEDIM make people to be confused, by takeing out "half" of posts,and like it was the truth, and bring it with our names... see all the posts, [with your self] and see the big diffrent between Software to hardware,

I do not have the time to spend for response,
FOR those games of TV that showing half of the picture-[what they wont], and makeing people to believe it is truth,
SMART PEOPLE THAT WONT THE TRU WILL FIND IT AND WILL SEE IT.
My PA800 do not have problem with hardware, it is wonderful!
For software it is taking time like anything else in the world and korg doing it great! [every good thing takes time, no body was born in one day!] [windows... remember?...]
"bad apple in the barrel"- can be in every good corporation!
It is not smart to take them [If there is] And to say - most of the apple like that, or to take good apple with a cover and to say-hear it is, -one of the bad apples... take out the cover and you will see the good apple!
Even when I was talking in my posts on software\bugs
-If it was the 1.01 I have no problem at all! [With those "bugs"].
Thats mean to me- If I will wait a little, KORG can do it again! with the new OS, that will be better then the 1.51 os.
A man that do not have patience, until that the things will come undefeated, will lose a lot of good things in his life!

[Answer to Sarwat8200]

"Pa800 is going to be _________ (Fill After 2 Months) -"

I AM NOT A prophet!
But I can say-
AFTER 7 MONTHS IT IS splendid!
And after every time that I am using it [working with it every day!]. [I have a studio for movies and sounds, And there are times that I am playing "live" in partys],
-After every time that I am using it I am saying thanks to G-D that give it to me!

AVI. VERY HAPPY WITH MY PA800!

[Rob Sherratt]

Putting this in perspective, most of the Pa800 problems appear to be related to the latest software releases OS1.50 and 1.51 which contain some very innovative new features that Korg provided as a downloadable update to existing owners free of charge. The problems only occur when you edit user samples and write them to memory.

The problems do not occur in the earlier software releases. Sampling and writing samples works fine. Owners who upgraded to OS1.5x can revert to the software version that was provided on the CD that came with the keyboard. This solves the problems and restores the keyboard to its factory state.

As to the hardware I personally see no evidence that there is any major problem. Many apparent "hardware failures" are related to the software problem that corrupts SSD memory.

I do know that Korg are working very hard "behind the scenes" to get to the bottom of the software issues and provide a new version of the OS, and I feel sure that we will hear from them very shortly.

If anyone is worried, then I suggest that you do not load the OS1.50 or 1.51 updates and you'll be fine and the Pa800 will be perfectly reliable. If you feel you must have OS1.51 and cannot wait for the next release of the OS from Korg, then do not use sample edit mode or attempt to write user samples at the moment.

Have faith my friends !

Best regards,
Rob

[reneNL]

Hi Rob,

We must have a faith and a little bit patience.

I know a company that exists of making software.
That company is much much larger than Korg.
They should know much more about debugging and security in their OS-es. It's called Microsoft. And the latest OS is called Vista.


But, of course, when you are playing for an audience a keyboard must be reliable.

Of course we must have a faith and a little bit patience.
I perform about twice or three times a week. And for the time being, my
PA1Xpro is on the backseat in my van. Just in case....

[BasariStudios]

This is going too far, as for AVI, i see he didnt understand my posts and now
i dont understand hell what he wrote and what he meant with his last post.
Rob, i'll continue on your private message in here, instead of typing 2 times.
As you said and asked, i personally dont know of any (about) proportion
on hardware or software issue, most of it seems like software issue but...
dont forget, i use my friends PA800 lately and i push it as hard as any other
synth and half of the problems dont exist on his synth, also another friend
of mine which i trust also confirmed of not having problems.
Now, this comes down to:
Why one synth has certain problems and another one not? It is not possible
theoretically and logically to be a soft issue, its gotta have deeper roots.
Few years back, YAMAHA had to recall few thousands of pieces of PSR9000
and you can still find the faulty ones even today...so nothing new.
To my coleagues in here, especially the ones that know something about
the synth, i wont recomend using OS 1.50 because it is worst then 1.51
especially when it comes down to working with INDIVIDUAL samples and
drums editing and a lot more bugs then 1.51 which comes down to using
OS 1.02 which probably by now is the best but you loose the GM and EQ.
Rob in his PM to me and in his topic touched a very importan issue which
is restoring the synth with the factory file on CD which is around 127MB
i think and is not the same as the INTERNET MS. I personally dont think
that would fix anything cuz i've tried, once you get back to any of the new
OSs and start working on it you run into the same problems.
Now, this has nothing to do with hating KORG or not and i know for a fact
that none of you in here owns as many KORG instruments as i do,
momentarilly i own 7 KORG synths and maybe another 5 KORG machines
and my point telling you that is I DONT HATE KORG, it was and it still is
not one but MY FAVORITE BRAND, i always used it.
But, i'll throw my few cents in, it might help someone:

Performing Live:
Switching between a style with a TRACK that has some PAD recorded and
a style without a TRACK with a PAD or STRINGS recorded in it, once you
change styles from one to other and vice wersa at the same seccond you
get this big BOOM of STRINGS which is not supposed to be there.
Solution: Go in the STYLe RECORD and delete the TRACK with STRINGS.

While playing, if you changed something and wanna SAVE it while on the
fly, there is at least 80% chance of the synth freezing while saving.
Solution: DONT DO IT!

Pressing SHIFT+STOP and few other SHIFT related functions makes the
synth change its VOLUME strength, in most cases higher.
Solution: DONT DO IT!

Pressing certain buttons and functions or browsing thru PERFORMANCES
freezes the synth.
Solution: DONT DO IT!
...and there is few other KEY things while playing live.

Programing:
The is many of them, a lot more then just PLAYING the synth.
The synth freezes on half of the functions, the synth doesnt not let you
have propper access and info on its RAM, the synth freezes when entering
and exiting certain modes and many others, a lot more then playing it.

Now, one thing is confirmed by few KORG SUPPORT TECHNICIANS, not
here on the forum but the ones on the phone and that is:

SOME OF THE PA800 HAVE FAULTY RAM IN THE MOTHERBOARD AND IT IS
LIKELY THAT THEY WILL GIVE YOU HARD TIME WITH SAMPLES, THERE IS
NOTHING WE CAN DO UNLESS YOU BRING THE SYNTH BACK TO A KORG
SERVICE OR BACK TO THE STORE YOU BOUGHT IT!

Those are the exact words of a SUPPORT TECHNICIAN sad to me over
the phone, i was trying to help 2 of my friends with bad RAM.
A very good friend of mine from KOSOVO had a problem also, returned
the synth and KORG confirmed to him that the synth had bad RAM, he
bought PA1X after that. These are not words coming out of my head but
are facts since I DO have better things to do with my time instead of writing
nonsence here on the forums but also i wish it was nonsence but unfortunately
it is true and it makes me sad and angry.
As i said earlier, i have a lot of experience with MANY synths and i owned
and own a lot of other brands and also KORG (MOSTLY) but i never ran
yet into something thats more unreliable then PA800, even PA50 is a lot
more stable and reliable and lately on few gigs i used friends PA50 just
for ACC, i am soloing on EXTREME and PROPHECY (both KORG).
So, as my personal opinion but it doesnt mean that it is a fact, the PA800
also has a lot of HARDWARE issues, maybe me or you dont see that but
if DUG deeper and PAYED a little more attention to it you will find out.
Most of the times certain problems are related to each other like
SOFT>HARD or HARD>SOFT, some of the issues cannot be only on one
thing but they come cuz of both relations. I am not a good mechanic guy
then it comes to synths, i dont know nothing, i never opened a synth my self,
maybe i do know the OS and PROGRAMMING part but nothing hardware
so certain things i cant just conclude on my own.
I only say things thats said to me by KORG TECHNICIANS, by CUSTOMERS
that buy things from me or i give them support (i listen to a lot of complains)
on all kind of different machines) or by all of you coleagues here on the forums.
If you start reading the posts now, the newest 100 posts on the PA800
section, very rare you will find satisfactory topic, MOST of them are not
even HELP ME I DONT KNOW HOW TO DO IT but it is TOPICS of people
complaining about certain problems the machine has and day by day the
number of users and the number of problems grows.
I hope KORG will fix some or most of it in some next OS update but till
then we just have to wait and cope with what we have.

Best regards to you all.

[paul]

well said Nedim.


I should have given you a visit two weeks ago, as I was in your town.
But the parties kept me with the families.

If you do get the PA2X and put it through its paces, please let me know.

KORG is still #1.

regards
Paul

[keyboard]

I am following this thread quite closely. In the next couple of months, I shall be returning to Korg ( PA2X PRO ), after 4 years absent..

So I am trying to find out as much as I can before the big purchase...

[BasariStudios]

Very sad that NEDIM make people to be confused, by takeing out "half" of posts,and like it was the truth, and bring it with our names... see all the posts, [with your self] and see the big diffrent between Software to hardware

I'd really like you to clarify this and explain better what you mean cuz i dont
really get it, if you dont trust me then i dont know why do you RELY on my
help and why do you ASK ME for help if i dont know, it is contradicting
your own self. I dont know if you speak english good or not or maybe you
meant something else but this offended me, it makes an a$$hole out of me.
I know for a fact that you dont understand even 10% of what i wrote in here,
first of all you are mentioning something about hardware and software which
had nothing to do with my previous posts until i wrote the last big one and
that shows me that you didnt understand anything i said. But if you still think
i confuse people then i'll get away from KORGs forums and stop writing.
It is SAD cuz i am trying to help people and open their eyes?
Thats F^%ed up!...And no, i dont need an apology.

[BasariStudios]

It is not smart to take them [If there is] And to say - most of the apple like that, or to take good apple with a cover and to say-hear it is, -one of the bad apples...

Yes, i have the guts to take the cover and say:
PA800 IT IS NOT A RELIABLE SYNTH AND HAS MANY PROBLEMS, UNTIL
THEY ARE FIXED WE HAVE TO WAIT AND PRAY FOR KORG WHICH I KNOW
THEY WILL DO SOMETHING, I DEAL WITH THEM A LOT MORE THEN YOU DO.

Listen bro, you cant compare APPLES and KORGs, that just doesnt work in
here, an APPLE is one thing where one tree has 1000 apples of all kinds and
shapes and shits and KORG PA800 is another thing where there are produced
few millions or thousands of EXACT SAME...100% SAME PARTS AND LOOKS
machine...thats the difference...one faulty all faulty, it aint apples.
Now, under that you say:

"Pa800 is going to be _________ (Fill After 2 Months) -"

Why 2 months? Why not right now? And then you are trying to debate me?
When you DONT KNOW NOTHING about the synth? You just said that on
your own, not me, you need to months to say what KORG is going to be
and now not knowing anything about it you trying to give advice to people?
NO! THATS WRONG!
Go do your home work first then come back 6-7 years from now and give
advice to people or say who is right who is wrong or whats SAD!

[BasariStudios]

From: AVI6520
To: Nedim
Posted: Sun Jan 06, 2008 12:37 pm
Subject: THENK YOU.
THENK YOU VERY VERY MUCH FOR THE RESPONSE

Best regards,
AVI.

_________________
AVI.652@HOTMAIL.COM PA800 USER

[Rob Sherratt]

SOME OF THE PA800 HAVE FAULTY RAM IN THE MOTHERBOARD AND IT IS LIKELY THAT THEY WILL GIVE YOU HARD TIME WITH SAMPLES, THERE IS NOTHING WE CAN DO UNLESS YOU BRING THE SYNTH BACK TO A KORG SERVICE OR BACK TO THE STORE YOU BOUGHT IT!

Hi Nedim,

At risk of my upsetting you again, what doesn't add up is why restoring to OS1.01 or 1.02 on a Pa800 keyboard whose RAM has apparent failed will restore the keyboard to full working order, sample RAM and all. Load OS1.50 or 1.51 and MR 1.5, and immediately the RAM fails. Why - unless this is a software problem in OS1.5x ? Have you tried this?

Also, the design of RAM circuitry has been well understood for at least 20 years and I think it highly unlikely that Korg made an error in the hardware design of the motherboard, nor do I think any chip manufacturer produced a batch of RAM chips that have this many faults.

Anyway as you know Korg are investigating, they are talking to many users on the forum behind the scenes, they will get to the bottom of this in the next few weeks, and we will see.

You seem to generalise your critical statements about forum members so we are all tarred with the same brush. I'm not sure if you intended this to apply to me, perhaps you could clarify?

As a Chartered Engineer with 24 years in R&D labs designing electronic devices, I think I'm adequately qualified to debate with you when assertive statements you make about electronics and software failure modes might be inaccurate. I also acknowledge and respect your experience in the recording industry and your musical knowledge.

Let's not fall out over this? We are both trying to help our friends on this forum and we share the same motivation and objectives.

Please could you find someone whose Pa800 keyboard whose sample RAM has apparently failed, restore OS1.01 or 1.02 from the CD image and then test the sample RAM again and report on this thread what happens? I am 90% confident that the "RAM failure" will disappear, this proving to all users that the fault is not in the hardware design, but is in the software release OS1.5x.

Thanks,
Rob

[BasariStudios]

ROB, you are THE LAST person in here that would upset me, i know you
enough and i know who you are and what you know dont worry, i can
take any word you say cuz you know what and how to say.

At risk of my upsetting you again, what doesn't add up is why restoring to OS1.01 or 1.02 on a Pa800 keyboard whose RAM has apparent failed will restore the keyboard to full working order, sample RAM and all. Load OS1.50 or 1.51 and MR 1.5, and immediately the RAM fails. Why - unless this is a software problem in OS1.5x ? Have you tried this?

Thats what confuses me and the rest. I didnt have that problem on my synth,
i had a different problem on OS 1.02 and 1.51, it had to do with individual
samples, i havent run in a PA800 with that problem yet personally, only from
friends complaining and i tried to help them by calling KORG SUPPORT here
in USA and those were the words of the technicians. In my own opinion it
still has to do with hardware, otherwise i would have the same problem
too but as we see not all the PA800 have that problem, its gotta be something
in certain motherboards too, IT HAS TO! My own personal PA800 that i had
never had that problem, ever. My RAM never failed and i always had
the correct SAMPLING info on the synth.

Also, the design of RAM circuitry has been well understood for at least 20 years and I think it highly unlikely that Korg made an error in the hardware design of the motherboard, nor do I think any chip manufacturer produced a batch of RAM chips that have this many faults.

As i said i dont know a lot about hardware nor any phisics, i am more of a
soft guy...but lets not forget one thing, the RAM on the PA800 is not just
a chip as on the other synths but it is integrated in the MB, it might be
something to do with it.

Anyway as you know Korg are investigating, they are talking to many users on the forum behind the scenes, they will get to the bottom of this in the next few weeks, and we will see.

Yes and thats why i say lets wait and see what happens, i am par of it and
also closely involved with certain KORG technicians and friends.

You seem to generalise your critical statements about forum members so we are all tarred with the same brush. I'm not sure if you intended this to apply to me, perhaps you could clarify?

No, it doesnt apply to you, to me saying MOST OF YOU, MANY OF YOU is
not generalizing, means a CERTAIN NUMBER OF YOU and NOT ALL as it is.
There is forum members in here that just want to be POPULAR or guys
coming from the skies...it doesnt work like that.

As a Chartered Engineer with 24 years in R&D labs designing electronic devices, I think I'm adequately qualified to debate with you when assertive statements you make about electronics and software failure modes might be inaccurate. I also acknowledge and respect your experience in the recording industry and your musical knowledge.

You are completely right and thats why i dont go there as i said many times
i dont know nothing about hardware, it is not my place to debate.
But logically if one synth has a certain problem and another doesnt have it
running the same OS comes down to the individual machine itself, wouldnt you agree?

Let's not fall out over this? We are both trying to help our friends on this forum and we share the same motivation and objectives.

We never will, as i said you are the last person and thats why we are here.

Please could you find someone whose Pa800 keyboard whose sample RAM has apparently failed, restore OS1.01 or 1.02 from the CD image and then test the sample RAM again and report on this thread what happens? I am 90% confident that the "RAM failure" will disappear, this proving to all users that the fault is not in the hardware design, but is in the software release OS1.5x.

I am working on it but its hard, in the driving zone where i live around
there is not many PA800 in people that i know, only few and the people
that have them dont have all of this problems or dont know about it but
i will work on it to try to find something.

Best regards