Anyone have problems with the damper jack on your Krome

[dannyjo1847]

I play keyboard in a Praise Band here in Naples, FL USA. The church purchased a Krome for me to play and I love it. After a couple months of having it, I noticed that the damper pedal was getting intermittent. I use a flat/momentary pedal instead of one of the piano type damper pedals, because of plantar fasciitis i had at one time. So I used one of the piano type damper pedals instead and the same thing happened. So I brought one of my pedals from home and same thing. So I assumed there was a problem with the jack on the Krome. The national company we bought it from kindly sent a anthher Krome, and lo and behold, the same thing happened.

So my question is, has anyone else experienced any problems with the damper function on the Krome. I am a professional level player and should say that I did gently clean the damper jack on the first Krome in case it was just dust or corrosion. Thanks for any input.

[jazzdoc007]

I bought a Krome 88 when it first came out...and, thank God, have not run into any issues that I have not been able to rectify. At a few points in time, I did experience some issues with my sustain pedal working intermittently....or not at all. As you noted, you tried different pedals...and even a new Krome, and at least until a few days back...still had issues. Here are a few things that I have discovered about the sustain function on the krome that have helped at different points along the way (you have probably already evaluated some of these...but I wanted to list them all):

• 1. Making sure that the polarity setting on the pedal (if present) and on the Krome (under Global, controller page) are matched. This has primarily been an issue when loading downloaded PCG files from the web. Especially if the file was originally intended for the M50 or M3. Depending on how you load the patches - the polarity setting on the Krome may change from factory (Krome default)...requiring you to either adjust the setting on the krome or the pedal to be sure they match. A couple times, the PCG must have been so foreign to the Krome that the MIDI CC # appeared to have been switched for sustain and another controller...fixed by the next suggestion.
  2. Obviously you achieved this when you got a brand new keyboard, but occasionally I have run into pedal problems (or other parameter problems) that are resolved simply by reloading the factory settings and/or power off and on.
  3. Finally, being 'old school' (aka cheap)...I often use duct tape (or if I want to sound cool 'rock and roll' tape...incredibly cool --> gaffers tape) to hold my pedals in place - and other things as well. If one does this frequently and/or doesn't bother to clean the residue off from beneath the pedal and the pedal flooring (or case)...it can build up enough to prevent the pedal from being depressed enough to affect the electric contact that it is connected to. The pedal has a certain minimal 'throw distance' that has to be exceeded to produce the sustain. Cleaning off the debris below the pedal - or on the floor/knob below the pedal itself...has solved my intermittent sustain issues on more then one occasion. Well I really don't think it is humanly possible to talk more about sustain pedals at this point. Hope some of this helps.......PK

[dannyjo1847]

That's a big help, thanks again