Hi
Korg UK have emailed an announcement of training on two days in February this year at their Milton Keynes (UK) office.
http://www.korg.co.uk/eshots/korg/krono ... sclass.htm
I'm not able to attend but I am sure it would be an interesting day.
DB
Kronos training in the UK
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kingy10kingy
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Mixed Feelings
Training is something I could definitely benefit from but I think I will struggle to spare the time. I hope they run some more at a later date.
However, I do think that £100 cost is a bit rich It's not that I can't afford £100 - fortunately that's not the issue for me. It's more about a feeling that here was a good opportunity for Korg to give Kronos users something back and serve up a little bit of goodwill . Instead, Korg have chosen to pitch the price to make profit out of Kronos users, which, given the well documented product reliability issues associated with the Kronos since its launch, is pretty disappointing .
Let's say that the class sizes are a small as 20 people (and I suspect they will be larger than that). £100 a head = £2000 revenue per course. What are the overheads ? They are running the classes from their own premises , so that's for free. Not sure if Luke Edwards is a Korg employee or a freelancer but even if the latter , I doubt he would charge more than £500 a day. Basically, there is little in the way of fixed costs for the delivery of these courses but instead of pricing to cover their costs, they price to make a hefty margin.
Here was a good opportunity for some good customer PR and they chose the profit route instead. I suppose I shouldn't be surprised but I am still disappointed in them.
Just as a post script, on the day I learned about these courses, I also got sent a link to a story about great customer service , which I enclose. Korg should take note of a great lesson in exceeding expectations.
Here endeth the lesson !
http://games.yahoo.com/blogs/plugged-in ... 16003.html
However, I do think that £100 cost is a bit rich It's not that I can't afford £100 - fortunately that's not the issue for me. It's more about a feeling that here was a good opportunity for Korg to give Kronos users something back and serve up a little bit of goodwill . Instead, Korg have chosen to pitch the price to make profit out of Kronos users, which, given the well documented product reliability issues associated with the Kronos since its launch, is pretty disappointing .
Let's say that the class sizes are a small as 20 people (and I suspect they will be larger than that). £100 a head = £2000 revenue per course. What are the overheads ? They are running the classes from their own premises , so that's for free. Not sure if Luke Edwards is a Korg employee or a freelancer but even if the latter , I doubt he would charge more than £500 a day. Basically, there is little in the way of fixed costs for the delivery of these courses but instead of pricing to cover their costs, they price to make a hefty margin.
Here was a good opportunity for some good customer PR and they chose the profit route instead. I suppose I shouldn't be surprised but I am still disappointed in them.
Just as a post script, on the day I learned about these courses, I also got sent a link to a story about great customer service , which I enclose. Korg should take note of a great lesson in exceeding expectations.
Here endeth the lesson !
http://games.yahoo.com/blogs/plugged-in ... 16003.html