Bad service from Mr. Tramannoni

kjeld · Post by **kjeld** » Thu Nov 08, 2007 3:11 pm

I am very

not to get an answear from Mr. tramannoni. We can not always only give shoulder claps to KORG if they dont give us some better support. I think KORG have to investigate the "none service" if they want to keep all the customer. I can say, it is not only i Denmark there are a probblem with sapreparts

I have made a copy of my E-mail to Mr. Tramannoni so you all can see what I mean, and I have still nothing heard from him.
My Client have to cancelate his 3 jobs this Week-end, because of these small parts

Please KORG, we love the instrument but not the "SERVICE"

--------------------------------------------------------------------

From: kjeld
To: tramannoni
Posted: Tue Oct 30, 2007 12:13 pm
Subject: Left/right jack female output socket
How fast can you delivery these two output sockets and one Start/Stop button??? Its not only a test but I have a customer I have to help, and if you can send them today, I can recive it tomorrow
Let me se what you can do

BasariStudios · Post by **BasariStudios** » Thu Nov 08, 2007 3:35 pm

Kjeld, i dont think you mail makes sense at all. He is not a Sales Representative
of Korg. And you really think they would send it right away the day you write
the e-mail?
You think you can order aprts here thru the forum?
Come on people make some sense.

wittid · Post by **wittid** » Thu Nov 08, 2007 3:37 pm

That´s maybe not the normal way - and maybe this man is not in the office

Normally you should contact your dealer and the dealer has the right contact persons at Korg.

I think it´s not up to fix this at Paolo (only because we know him from this forum).

That´s only my few thoughts about that

cu
Detlef

kjeld · Post by **kjeld** » Thu Nov 08, 2007 4:26 pm

I dont think it's fair, Proff. musician have to lose job because no supply

KORG in DK have no spareparts, so I have to contact another DK compagny there have to order parts from Sweden

Now the Swedish Korg have to order in Italy

Delivery time minimum 2 Weeks

This part must be in stock in all countries

I know it is a very dangerus Q, and I know many not will sympatise (other will), but the FORUM is not only for positive crittic, also negative have to be told.
Mr. Tramannoni could have send the parts same day as good service, "free of charge" (Wittid: ohne berechnung), I mean it is a very little amount, but very important parts. I have never got this problems with ROLAND. If ROLAND not have the parts in DK, it takes only 10 days from Japan

( I dont said YAMI) but KORK have to make the service mouch better. The theme is not ment to be a discussion coffee club

You can have your meaning

I have mine

Hope something will be changed.
NEDIM: I have made as a PM to PAOLO

Cheers
Kjeld

Rob Sherratt · Post by **Rob Sherratt** » Thu Nov 08, 2007 4:38 pm

Hi Kjeld,

Korg UK have always been most helpful and prompt in the service and spares stock they provide. I am sure they will help you out with spare parts.

www.korg.co.uk

Also Dolphin Music in the UK stock most spare parts for Korg keyboards.

www.dolphinmusic.co.uk

Best regards,
Rob

kjeld · Post by **kjeld** » Thu Nov 08, 2007 5:10 pm

Hi Rob.

You are a friend, but I also hope you agreet, its not good service

I want to repair very quickly for my clients, but I cant do it in this way

.
Hope you are installed in a good way on CORFU and everything is OK

Your friend
Kjeld

Rob Sherratt · Post by **Rob Sherratt** » Thu Nov 08, 2007 5:20 pm

Hi Kjeld,

Well, Paolo Tramannoni has been very helpful to me, so my experience is that he's one of the good guys. Also both Dolphin Music and Korg UK have provided first class service to me, so I'm not about to condemn Korg by agreeing with you.

However I sympathise with the situation you face and there may be bad service in the Denmark outlets if you say so, and that's why I was trying to tactfully suggest you use the same suppliers as me.

Best regards,
Rob

Asena · Post by **Asena** » Thu Nov 08, 2007 6:16 pm

HEJSAN KJELD, Greting from Malmö.
There is one thing you must undarstand, Mr TRAMMANONI IS A GREAT MEMBER OF THIS FORUM.
HE ALWAYS TRY TO HELP US, ABOUT qUESTIONS AND EVEN SOMETIME MORE.
HE IS NOT A SELLER, HE IS that person we can tel about upgrade ideas and some better sollutions for the unit/Units.
So please dont bleame him.

Take a time to search where you are nearly for best service, In this time i think SWEDEN!
Take contact whit a great guy in ENGLUNMUSIK Stockholm.
There is many friends of mine who can offer help on the go.
Talk to a servive guy!!!
They can help you!!!
You heave internet, just searh for ENGLUND MUSIK, in Yellow pages, (GULA SIDORNA)
We can,t blame to TRAMMANONI!
I, just wanna say sory to MR Trammanoni about your mail, We need him, but we also like him here!
So please think twice when you need help.
You can always ask, but do it in a MUSICIANS WAY!
ROLAND IS NOT BETTER AT AL.!
IS ROLAND STIL IN THE MARKET ANYWAY?

AND THIS KB, IS KORG!NOT KORK!

Just kid,n

Best reg ASENA

AVI6520 · Post by **AVI6520** » Thu Nov 08, 2007 9:59 pm

hi kjeld,

i really understand your feelings!

and i agree with you that there is something to improve -"distributors"!

but i think that it is a mistake to say that about paolo and mr tramannoni,
it is not there job!

[see my question- "Mr. tramannoni Copy and past measures- long way ! Can be easier!"].
if other not help - they are !

Best regards,
avi.

worth · Post by **worth** » Fri Nov 09, 2007 12:08 am

If you have to wait two weeks for the parts then thats what you have to do. I have an Acer laptop, the inverter board has failed and i had to wait two weeks for delivery of the part.

Then another bit failed= another two weeks then finally the harddrive packed up altogether.

At least you know that your board will be fully operational in two weeks !!

i

karmathanever · Post by **karmathanever** » Fri Nov 09, 2007 3:06 am

Bad service from Mr. Tramannoni

THIS HAS TO BE THE WORST MESSAGE TITLE IN THIS FORUM.

Bite the hand that feeds you and you will be sorry. Paolo is under no obligation to even look at this forum, yet he has provided us with a gold mine of information and assistance.

If you have problems with your keyboard you must deal with your dealer or distributor (if we cannot help you from the forum).

I appreciate your frustration but PLEASE do not take it out on Paolo - it is NOT his problem or responsibility.

Hope this clears up any misunderstandings.

Pete

admar · Post by **admar** » Fri Nov 09, 2007 3:19 am

Very bad gesture to vent your frustration upon one of the good representatives of Korg, just because he is at this forum.
(I guess all manufacturers have people that peep in the forum their keyboard is discussed, but they -mostly- don't jump in. Mr. Tramannoni does and therefore is an easy target.) If you're not satisfied with the service your dealer provide, or maybe Korg as a whole, that's fine. But aim your criticism to the right person.

Admar

BasariStudios · Post by **BasariStudios** » Fri Nov 09, 2007 5:04 am

kjeld wrote:Mr. Tramannoni could have send the parts same day as good service, "free of charge"

This is so CHILDISH!

Tariq · Post by **Tariq** » Fri Nov 09, 2007 7:01 am

lol... Nedim I know, I guess when something breaks down Paolo is blamed for it....lol. Poor guy provides us with all the useful info and this is the thank you he gets.

It is reallly childish.

kjeld · Post by **kjeld** » Fri Nov 09, 2007 8:29 am

Sorry, but Paolo is the only person we know from Korg. I send him a dirrect PM with the Q, NOT in the FORUM. He have still not replied

It is not meant as a direct attack to Paolo, but he must be the nearest to the sparepart department

I have been technician with organ and KB and other electrical equipment since 1973, and got my own compagny since 1979.
I have always supported and repaired for my customer and college so quick as possible (specially Proff. musicians)very important

Therefore it is very important to get such cheep parts as next day delivery, specialy proff. parts no discussion about that

The parts I asked for, was to a proff. musician

so I cant se it is a childish theme

think about if it was your KB

Sorry I try to help the members

Cheers
Kjeld