Updater and Librarian Not Working Windows 10 64 bit

[walthubis]

I've followed all of Korg's instructions precisely on two computers with different cables, ports, etc. and cannot get the either the updater or the librarian to recognize the Wavestate. It appears the problem is around their USB RNDIS implementation since I can see and use the USB MIDI ports.

I have an email into Korg support, but am curious to know if others are having this issue.

Cheers,
Walt

[XCenter]

Windows 10 64Bit on a DELL and both Updater and Librarian work fine.

But I´ve made a mistake. While installing the Updater I followed the instructions for Win8 not the one for Win10.
Well, it worked.

So try to choose “Remote NDIS Compatible Device" for driver as mentioned in the Win8 instructions. Maybe it´ll solve your prob.

[danatkorg]

I've followed all of Korg's instructions precisely on two computers with different cables, ports, etc. and cannot get the either the updater or the librarian to recognize the Wavestate. It appears the problem is around their USB RNDIS implementation since I can see and use the USB MIDI ports.

I have an email into Korg support, but am curious to know if others are having this issue.

Cheers,
Walt

I'm sorry that you're having difficulties. Did you check the Troubleshooting step to make sure that the required TCP and UDP ports were not blocked by a software firewall?

[walthubis]

I'm sorry that you're having difficulties. Did you check the Troubleshooting step to make sure that the required TCP and UDP ports were not blocked by a software firewall?

Thanks Dan. Yes I did - as I mentioned, I followed the instructions precisely. Ports 50000 and 50001 are open for both UDP and TCP, inbound and outbound. (Sidenote: these ports have been associated with some pretty serious hacks - I'm a CISSP in my day job.)

Curiously, the updater and librarian both recognize a Wavestate is attached (Device Tab = Korg wavestate 1), but it is always "Waiting for device..." and "Connection Error" popup. I turned the firewall off for all networks and connections and still no luck. These are vanilla Windows 10 systems (Lenovo X1 Carbon Gen 7) so no weirdness.

[walthubis]

Windows 10 64Bit on a DELL and both Updater and Librarian work fine.

But I´ve made a mistake. While installing the Updater I followed the instructions for Win8 not the one for Win10.
Well, it worked.

So try to choose “Remote NDIS Compatible Device" for driver as mentioned in the Win8 instructions. Maybe it´ll solve your prob.

Thanks X! But it did not help my issues.

[runningman67]

Same here. Says waiting for device on my Mac running Catalina. Tried everything including changing cables. Can anyone help?

Update, I don't think the Korg drivers work on Catalina.
If so, now what ?

[voip]

32 bit systems are not supported either :-(

.

[danatkorg]

32 bit systems are not supported either

.

Both 32-bit and 64-bit Windows systems are supported.
As in the docs, the system requirements are:

"Windows
Operating system: Windows 7 SP1 (32bit, 64bit) or later, including Windows 8 and Windows 10.
Touch panel operation is not supported."

- Dan

[danatkorg]

Same here. Says waiting for device on my Mac running Catalina. Tried everything including changing cables. Can anyone help?

Update, I don't think the Korg drivers work on Catalina.
If so, now what ?

I'm sorry that you're having difficulties! We've tested the system on Catalina. (Technically, btw, there aren't any Korg drivers involved.) Is it possible that you are using a software firewall?

[danatkorg]

I'm sorry that you're having difficulties. Did you check the Troubleshooting step to make sure that the required TCP and UDP ports were not blocked by a software firewall?

Thanks Dan. Yes I did - as I mentioned, I followed the instructions precisely. Ports 50000 and 50001 are open for both UDP and TCP, inbound and outbound. (Sidenote: these ports have been associated with some pretty serious hacks - I'm a CISSP in my day job.)

Curiously, the updater and librarian both recognize a Wavestate is attached (Device Tab = Korg wavestate 1), but it is always "Waiting for device..." and "Connection Error" popup. I turned the firewall off for all networks and connections and still no luck. These are vanilla Windows 10 systems (Lenovo X1 Carbon Gen 7) so no weirdness.

Hmm. This indicates to me that Bonjour is working for device detection, but that TCP isn't working for some reason. I'm going to talk with some engineers tomorrow, and see what we can do to investigate.

[voip]

32 bit systems are not supported either :-(

.

Both 32-bit and 64-bit Windows systems are supported.
As in the docs, the system requirements are:

"Windows
Operating system: Windows 7 SP1 (32bit, 64bit) or later, including Windows 8 and Windows 10.
Touch panel operation is not supported."

- Dan

Thank you for this. I should have checked before posting. It would appear then that it is WinXP that isn't supported.
.

[walthubis]

I'm sorry that you're having difficulties. Did you check the Troubleshooting step to make sure that the required TCP and UDP ports were not blocked by a software firewall?

Thanks Dan. Yes I did - as I mentioned, I followed the instructions precisely. Ports 50000 and 50001 are open for both UDP and TCP, inbound and outbound. (Sidenote: these ports have been associated with some pretty serious hacks - I'm a CISSP in my day job.)

Curiously, the updater and librarian both recognize a Wavestate is attached (Device Tab = Korg wavestate 1), but it is always "Waiting for device..." and "Connection Error" popup. I turned the firewall off for all networks and connections and still no luck. These are vanilla Windows 10 systems (Lenovo X1 Carbon Gen 7) so no weirdness.

Hmm. This indicates to me that Bonjour is working for device detection, but that TCP isn't working for some reason. I'm going to talk with some engineers tomorrow, and see what we can do to investigate.

Thanks Dan,but please note this is on a Windows 10 64 bit system (1909).

[danatkorg]

Hmm. This indicates to me that Bonjour is working for device detection, but that TCP isn't working for some reason. I'm going to talk with some engineers tomorrow, and see what we can do to investigate.

Thanks Dan,but please note this is on a Windows 10 64 bit system (1909).

Yes, understood.

[danatkorg]

Hi Walt - I've sent a PM with my email address. Please contact me, and we'll see what we can do to sort this out!

[danatkorg]

Same here. Says waiting for device on my Mac running Catalina. Tried everything including changing cables. Can anyone help?

Update, I don't think the Korg drivers work on Catalina.
If so, now what ?

Just to confirm - did you go through the Catalina-specific instructions in the installer doc?