Dear Korg,

Grokaknock · Post by **Grokaknock** » Sun Oct 07, 2018 9:56 pm

Months and months have gone by and unbelievably, still, there is no official statement form Korg about the tuning issues of the E,F,F# keys. You are failing the very people who have supported your company for many years. Make a statement one way or the other! And fix the damn bugs that make it crash!!!!!!!!!!

Last crash I had was yesterday. It simply locked up when I turned it on. Got stuck on the Tuning procedure. Had to do a power cycle.

I for one will not be buying another Korg product in my lifetime unless something is annouced or done about this very, very soon! Like Monday the 8th of October 2018! You've had more then enough time.

Do right by your customers or you may find you have none. No company is too big to fail when sh!t like this is left to the end user to deal with.

Former Korg Fan and customer for many years.

jimknopf · Post by **jimknopf** » Mon Oct 08, 2018 10:30 am

+1

This has simply gotten bizarre beyond all reasoning, and is driving Korg customers away in dozens!

Can't imagine that that's exactly what Korg Japan is aiming for...

Grokaknock · Post by **Grokaknock** » Mon Oct 08, 2018 9:45 pm

bizarre

is a good word for it. I like baffling as well. The tuning on my exchanged P16 is workable and doesn't bother me. I notice it once in a while but that isn't the point anymore at all. Korg doing and saying nothing at all after months and months...That's the point. It's just simply wrong to treat customers like this. That is what bothers me about this situation.

GregC · Post by **GregC** » Tue Oct 09, 2018 2:07 am

Grokaknock wrote:
bizarre
is a good word for it. I like baffling as well. The tuning on my exchanged P16 is workable and doesn't bother me. I notice it once in a while but that isn't the point anymore at all. Korg doing and saying nothing at all after months and months...That's the point. It's just simply wrong to treat customers like this. That is what bothers me about this situation.

I agree. No excuse for ignoring customers and being non-communicative

My advice- communicate directly to Korg. email their President.

Korg employees do not have a regular presence here AFAIK.

Don't expect them to read or act on your post here. IMO

NickZoll · Post by **NickZoll** » Tue Oct 09, 2018 2:50 am

I have participated in this kind of discussions already, for example e2. I do not remember korg admitting that problems existed but they have fixed a part of the stuff that users requested. I doubt they will admit about prologue but hope they will fix the thing.

jimknopf · Post by **jimknopf** » Tue Oct 09, 2018 8:04 am

GregC wrote:
Grokaknock wrote:
bizarre
is a good word for it. I like baffling as well. The tuning on my exchanged P16 is workable and doesn't bother me. I notice it once in a while but that isn't the point anymore at all. Korg doing and saying nothing at all after months and months...That's the point. It's just simply wrong to treat customers like this. That is what bothers me about this situation.
I agree. No excuse for ignoring customers and being non-communicative

My advice- communicate directly to Korg. email their President.

Korg employees do not have a regular presence here AFAIK.

Don't expect them to read or act on your post here. IMO

Do you see the Korg president's Email adress anywhere?
I think it is not easily available for a reason.

Grokaknock · Post by **Grokaknock** » Tue Oct 09, 2018 5:32 pm

I agree. No excuse for ignoring customers and being non-communicative

My advice- communicate directly to Korg. email their President.

Korg employees do not have a regular presence here AFAIK.

Don't expect them to read or act on your post here. IMO

Been communicating with Korg...That isn't getting it done.

GregC · Post by **GregC** » Tue Oct 09, 2018 9:15 pm

jimknopf wrote:
GregC wrote:
Grokaknock wrote: is a good word for it. I like baffling as well. The tuning on my exchanged P16 is workable and doesn't bother me. I notice it once in a while but that isn't the point anymore at all. Korg doing and saying nothing at all after months and months...That's the point. It's just simply wrong to treat customers like this. That is what bothers me about this situation.
I agree. No excuse for ignoring customers and being non-communicative

My advice- communicate directly to Korg. email their President.

Korg employees do not have a regular presence here AFAIK.

Don't expect them to read or act on your post here. IMO
Do you see the Korg president's Email adress anywhere?
I think it is not easily available for a reason.

. there is a telephone. And we can find his name.

Once we determine the ' name convention ' for email for Sony HQ in Tokyo, a few tries will dope out his email. I have done this a few times with other co presidents.

Of course, he can ignore the email , too.

GregC · Post by **GregC** » Tue Oct 09, 2018 9:25 pm

Grokaknock wrote:
I agree. No excuse for ignoring customers and being non-communicative

My advice- communicate directly to Korg. email their President.

Korg employees do not have a regular presence here AFAIK.

Don't expect them to read or act on your post here. IMO

Been communicating with Korg...That isn't getting it done.

I am not close to the issue. My take is, as a customer, I would want a satisfactory response within a certain amount of time.

If its a sticky intermittent problem, that could delay a decent reply. Given my recall of the 2011 Kronos key bed problem, that took about 4-6 weeks to get a decent reply and finally a fix.

I am a believer in taking financial control when the co gets sleepy with service and communication.