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Korg Canada - email ?
Posted: Tue Jun 21, 2016 12:34 pm
by ajean
Hi,
Anybody has a valid email for Korg Canada ?
The address I have is "info@jamindustries.com" but I always received a message stating that I'm not on the allowed list so my email is refused/returned...
So I guess that this email is not the "public" one...
Thank you for your help!
Posted: Tue Jun 21, 2016 3:05 pm
by pedro5
I think it's...
info@korgcanada.com
Which is the same company "jamindustires"....apparently.
There are very old posts on this forum regarding previous service from this company,but things may have changed since then...?
Best Wishes.
Posted: Tue Jun 21, 2016 4:57 pm
by Giner
Téléphone/Phone : 1-877-526-5463
Fax : 1-800-563-2591
Courriel/E-mail : parts@jamindustries.com
This will get you the parts department. I guess you could get contact with other departments via them
Posted: Tue Jun 21, 2016 5:54 pm
by danatkorg
Pedro is correct: info@korgcanada.com
You can find the contact info for all Korg Distributors, world-wide, including Korg Canada, through the link in my signature.
Posted: Tue Jun 21, 2016 8:30 pm
by Giner
Thanks, Dan. The numbers and e-mail I gave above are for the parts dept. - dealt with them a few weeks ago. Connie was polite and prompt. Good service.
Posted: Wed Jun 22, 2016 11:45 am
by ajean
Thank you for the new email.
I've send my question to it and I'm awaiting a response.
Thanks again!
Posted: Wed Jun 22, 2016 3:51 pm
by pedro5
The average email response time is around 3 days,here in the UK,but it may be different for you.
I'm curious as to what your question is ?
There's no obligation to share it with us,though....
Best Wishes.
Posted: Wed Jun 22, 2016 6:38 pm
by ajean
No problem sharing...
On the Korg USA site, it is mentionned that if the product is registered within 90 days, Korg extends the warranty for a full year. (Thus having a 2 years warranty instead of one...)
On the Canadian Korg site, nothing of the sort is written anywhere...
I just want to have some clarification about that.
(For such an expensive piece of hardware, one year of warranty is not much...)
Posted: Wed Jun 22, 2016 7:03 pm
by ajean
Well, I just received words from Korg Canada...
No warranty extension here.
So the Kronos 2 here in Canada is actually selling for about 5000$CDN with 1 year warranty.
This is a disappointment...