Volume 2 HD-1 XPansion is here!

[Dany]

-I will follow your advise and send the OASYS back to my distributor here in Switzerland in order to fix the annoyng spring noise and the buttons, which doesn't react correctly. When I wrote my last post, I was a bit frustrated about the hardware and it is finally quite annoying that I have to send back my OASYS.

I'm really sorry for the necessity of sending it in for service. I understand that this would be annoying. Hopefully, they will be able to repair it quickly!

When you send it to them, it would probably be good to note the exact buttons that are being problematic. I don't remember hearing of this before, but I hope that it will be easy for them to fix.

Best regards,

Dan

I want to let the public know about the superiour costumer service offered by KORG:
Mr. Harry Schuler from the Swiss Distributor ( Musik Meyer AG ) of KORG, came personally to my home this summer, to fix the
annoying spring noise of some keys in my quite new OASYS-88, and this was of course for free!
He was so kind and polite to offer his service anytime, if the problem should occur again.
I love the feel and response from the excellent keyboard of the OASYS-88, which is now in a perfect condition, thanks to Mr. Schuler.
I am extremely happy with my OASYS-88 and the superiour costumer service offered by KORG.
I am impatiently looking forward to the next generation of KORG products.
Thanks to Dan and everyone else at the KORG Team !

[danatkorg]

Great! I'm glad that everything concluded happily. Thank you for letting us know!

Best regards,

Dan

[salcerin]

Not to sound ungrateful at all, sort of a hope more so than anything, but if you guys are secretly working on a final OS update or something can you please consider dropping COMBI memory for more PROG memory. I don't have anywhere near enough banks and the Function button could double up as Shift Button to access additional banks

I like the Idea...+2

[lcmorley]

-I will follow your advise and send the OASYS back to my distributor here in Switzerland in order to fix the annoyng spring noise and the buttons, which doesn't react correctly. When I wrote my last post, I was a bit frustrated about the hardware and it is finally quite annoying that I have to send back my OASYS.

I'm really sorry for the necessity of sending it in for service. I understand that this would be annoying. Hopefully, they will be able to repair it quickly!

When you send it to them, it would probably be good to note the exact buttons that are being problematic. I don't remember hearing of this before, but I hope that it will be easy for them to fix.

Best regards,

Dan

I want to let the public know about the superiour costumer service offered by KORG:
Mr. Harry Schuler from the Swiss Distributor ( Musik Meyer AG ) of KORG, came personally to my home this summer, to fix the
annoying spring noise of some keys in my quite new OASYS-88, and this was of course for free!
He was so kind and polite to offer his service anytime, if the problem should occur again.
I love the feel and response from the excellent keyboard of the OASYS-88, which is now in a perfect condition, thanks to Mr. Schuler.
I am extremely happy with my OASYS-88 and the superiour costumer service offered by KORG.
I am impatiently looking forward to the next generation of KORG products.
Thanks to Dan and everyone else at the KORG Team !

Personally, I think that if someone is spending £5k+ on a workstation, then I would expect somebody to come out and sort it out. Why should Korg expect you to send such an expensive piece of equipment by courier. The couriers don't know or care what is in the box, and so you will probably get your O back in a worse condition then when it left you.

Staying on that point, I still have the same spring issues with my 88 key O. I have not had the heart to send it by courier, as I don't want it to become more damaged. Also, my O is now just out of warranty. I wish that Korg provided that service everywhere!

[danatkorg]

I'm really sorry for the necessity of sending it in for service. I understand that this would be annoying. Hopefully, they will be able to repair it quickly!

When you send it to them, it would probably be good to note the exact buttons that are being problematic. I don't remember hearing of this before, but I hope that it will be easy for them to fix.

Best regards,

Dan

I want to let the public know about the superiour costumer service offered by KORG:
Mr. Harry Schuler from the Swiss Distributor ( Musik Meyer AG ) of KORG, came personally to my home this summer, to fix the
annoying spring noise of some keys in my quite new OASYS-88, and this was of course for free!
He was so kind and polite to offer his service anytime, if the problem should occur again.
I love the feel and response from the excellent keyboard of the OASYS-88, which is now in a perfect condition, thanks to Mr. Schuler.
I am extremely happy with my OASYS-88 and the superiour costumer service offered by KORG.
I am impatiently looking forward to the next generation of KORG products.
Thanks to Dan and everyone else at the KORG Team !

Personally, I think that if someone is spending £5k+ on a workstation, then I would expect somebody to come out and sort it out. Why should Korg expect you to send such an expensive piece of equipment by courier. The couriers don't know or care what is in the box, and so you will probably get your O back in a worse condition then when it left you.

Staying on that point, I still have the same spring issues with my 88 key O. I have not had the heart to send it by courier, as I don't want it to become more damaged. Also, my O is now just out of warranty. I wish that Korg provided that service everywhere!

Is there not a Korg authorized service center in Cardiff?

- Dan

[lcmorley]

Is there not a Korg authorized service center in Cardiff?

- Dan

Hi Dan, Thanks for the reply,

Unfortunately not. I purchased my Oasys from Manchester, and they have told me that I will have to courier it up to them, then they will courier it to London to be repaired. Then it will be couriered back to Manchester, and finally back to me. That's around 1000 miles of travelling through 4 different courier companies, and seems like a lot of effort to me.

Now I hope you can understand my reluctance to send it back. However, it would be really good to get the issue sorted once and for all. I love this machine, but the keybed is my only issue with it.

[danatkorg]

Is there not a Korg authorized service center in Cardiff?

- Dan

Hi Dan, Thanks for the reply,

Unfortunately not. I purchased my Oasys from Manchester, and they have told me that I will have to courier it up to them, then they will courier it to London to be repaired. Then it will be couriered back to Manchester, and finally back to me. That's around 1000 miles of travelling through 4 different courier companies, and seems like a lot of effort to me.

Now I hope you can understand my reluctance to send it back. However, it would be really good to get the issue sorted once and for all. I love this machine, but the keybed is my only issue with it.

That does sound somewhat complicated. With whom did you speak?

- Dan

[lcmorley]

Is there not a Korg authorized service center in Cardiff?

- Dan

Hi Dan, Thanks for the reply,

Unfortunately not. I purchased my Oasys from Manchester, and they have told me that I will have to courier it up to them, then they will courier it to London to be repaired. Then it will be couriered back to Manchester, and finally back to me. That's around 1000 miles of travelling through 4 different courier companies, and seems like a lot of effort to me.

Now I hope you can understand my reluctance to send it back. However, it would be really good to get the issue sorted once and for all. I love this machine, but the keybed is my only issue with it.

That does sound somewhat complicated. With whom did you speak?

- Dan

I can't remember the salespersons name because I spoke to them about six months ago now. But the retailer is PMT Online in Manchester. THey were adamant that they had to test the keybed first before passing it onto Korg.

Not sure if you can help out in anyway. I would prefer it if I could just send the Oasys back to Korg, and then they send it back to me. At least that will cut out two trips by courier.

[danatkorg]

Hi Dan, Thanks for the reply,

Unfortunately not. I purchased my Oasys from Manchester, and they have told me that I will have to courier it up to them, then they will courier it to London to be repaired. Then it will be couriered back to Manchester, and finally back to me. That's around 1000 miles of travelling through 4 different courier companies, and seems like a lot of effort to me.

Now I hope you can understand my reluctance to send it back. However, it would be really good to get the issue sorted once and for all. I love this machine, but the keybed is my only issue with it.

That does sound somewhat complicated. With whom did you speak?

- Dan

I can't remember the salespersons name because I spoke to them about six months ago now. But the retailer is PMT Online in Manchester. THey were adamant that they had to test the keybed first before passing it onto Korg.

It's absolutely true that the dealer is a good first point of contact. However, you should also always feel free to speak directly with Korg! I don't think they'll make you send it to Manchester first, and they may very well be able to suggest a service center closer to you than London.

Please talk to Korg UK; I'm sure that they'll be happy to help!

KORG (UK) LTD
 
9 Newmarket Court, Kingston, Milton Keynes, MK10 0AU
TEL : 44-1908-857100
FAX : 44-1908-857199
info@korg.co.uk

Let me know how this works out for you.

Best regards,

Dan

[lcmorley]

Ok, I'll try them on Monday.

Thanks for the help.

Cheers.