GregC wrote:uk paul wrote:
1)I really don't understand anyone who has been fortunate, practically ridiculing people who have had problems with their boards. almost in denial that there are or have been problems..!
2)Perhaps some people don't want to admit their expensive pride and joy keyboard is not perfect, just as nobody ever admits to buying a duff (lemon) car when asked by a friend how their new motor is going
??
3)Perhaps because a lot of new users find the learning curve steep, many old sweat keyboard experts are dying to prove they know 'better' and its not faulty its because 'you' cant operate it ??
1)1000's of Kronos owners have been more ' fortunate '. I don't recall anyone ridiculing an owner with a defective.
Well the first response to UKpauls post was
Dniss wrote:](./images/smilies/eusa_wall.gif "Brick wall")
Whether you mean to or not, the way your posts come across is exactly like your having a go at us.
You act like the ultimate Korg fan basing everything on your own single experience,. You've been lucky enough to have a working one first shot. And your posts keep implying that those that don't are moaning for the sake of it or over exaggerating things.
Even tongue in cheek comments like this shows how you think
GregC wrote:
I am waiting for the gripers to say they could hear the fans of the Kronos at the Super Bowl
And many of your posts in the original locked keybed thread (linked to on first page of the Kronos RH3 keybed fix thread) were rude to put it mildly, you weren't that far behind being as bad as the thankfully banned pinkfloyddudi and you two are two of only 3 people I've ever complained about to mods in all my years on forums (since the early 90s). When the original keybed thread was open, I nearly left the forum because of him and you making me feel totally unwelcome and it was only because of PMs from other members telling me they had long learnt to ignore you both and they had also felt like quitting in the past too due to the way you both always had a go at them etc, that I decided to stay.
Almost every time someone has a problem with either their Kronos or the way Korg has handled their problem, you go into defensive mode on behalf of Korg and often put people down in the process.
As I said the other day, a couple of weeks ago I was in a well known UK music store talking to a senior member of staff about Korg. His comments were a lot worse than many on here (and he is a Korg owner), saying how the quality has gone downhill over recent years, saying what an appalling attitude Korg has when it comes to dealing with problems etc. And when I quoted the figures Korg Uk gave me for kronos being returned, he responded with "yea right, add a zero to the end" and went on to tell me that a third of Kronos they had sold had been returned with the keybed problem and he suspects many others have it but don't notice it due to the way people play them. And then gave the display Kronos as an example, no matter how long staff members play it, they don't get the note cutoff problem yet they had someone in the day before that could produce it every single time.
So if the 12 odd members of staff play it in a way that its not noticeable, it stands to reason that if those 12 had bought one, chances are, even if it did have the problem, they wouldn't notice it.
So a third returned due to the problem (bit more than 1%) and logically more must have been affected.
If you look at people with problems on this forum since the Kronos release, how many have come on here, posted about the note cuttoff problem, got their replacement and been happy?
and how many have posted that they had the note cuttoff problem, got their replacement and have still had problems.
I would state that far far far more have had 2nd 3rd and sometimes 4th Kronos all with problems. That means either all the people with problems have been the unluckiest people on the planet, or those that haven't had problems either don't play in a way to notice the problem or are the luckiest people on the planet.
I remember when this problem first arose and the likes of Pianomanchuck, someone well respected on this forum had at least 3 Kronos with the problem, Was he exaggerating, was all his bad replacements part of this small 1%? And he went through the waiting game of getting them replaced. Now a year later people are still going through exactly the same thing, having multiple Kronos that are bad.
Only last week on the Keyboard RH3 fix thread, Craig had enough after his 3rd Kronos failed, and he's now getting a full refund. This isn't 2011, it's 2013
It seems Korg has learnt very very little about how to keep customers happy. I've said it time and time again, it's not so much the problem but how inconvenienced the customer is while it's being sorted.
Of course people SHOULD talk about it, doesn't matter how many others have spoken about it, obviously Korg are not getting the message about how to treat customers properly. Its totally unacceptable that a year later, people are still going through exactly the same thing with faulty replacement after faulty replacement.
I got berated in this forum for raising quality concerns about the Kronos as I didn't own one. I tried to explain that I was saving for one and I wasn't happy that the problem was solved etc,. people kept putting me down.
So over a year after the problem materialised, in October 2012 I finally bought one. Came direct from Korg UK warehouse and it had the cuttoff problem, guess what, to say I was pissed off was an understatement. Getting my replacement and finding a velocity problem, returning it for repair and it coming back exactly the same, got me even more pissed off.
The shop offered to replace it with an X. I am happy with the X in that all the notes play fine and the velocities work as they should. But it has 1 very noisy key which I'm not happy about.
I have a 7 fan PC case 4 ft away from me, due to this I wouldn't have even known my first 2 Kronos had a fan in them. Sometimes on my X I can hear the fan above the 7 fans on my PC yet when people mention fan problems they sometimes get responses implying that it's just them and they all make the same noise (I even recall you implying on one of those threads that some people are picky). I can assure you if those people that say it's subjective heard mine the other night, their opinion would be somewhat different.
Then there's all those that have had sticky or rubbing keys and have had to adjust the keybed themselves.
I have always said the Kronos is a superb instrument and I stand by that. But the quality of the keybed, the way it's designed to fit/lock in place in the case and the fan used is to put it bluntly, crap.
It really is beyond me how any non korg employee can stick up for Korg in any way shape of form over these kronos issues.
(Stop the cheering.....I'm only joking).
