Why does Kronos have so many problems out of the box

[Melodialworks Music]

@melodiaworks
you will have a terrific time once you get your Kronos going!

Thanks, Jim.

[Diego5150]

Add to me to the angry list, I still cannot download any additional sounds to my Kronos. Just tried to download Qui's Magic Space sound set only to get insufficient data BS and I try to reload it puts me into loading onto the sequencer. I totally understand you guys that have been totally frustrated with this machine. Because right now I want to throw it out my front door.

[midiman]

Diego,

I see from your signature you're on a mac. If you are loading the sounds using a flash drive, you may see 2 instances of the file - one will have an dot underscore to start, this one is a DS_Store file, which is just metadata. Scroll down, and there will be another version of the file which should load fine.

[burningbusch]

Diego,

I see from your signature you're on a mac. If you are loading the sounds using a flash drive, you may see 2 instances of the file - one will have an dot underscore to start, this one is a DS_Store file, which is just metadata. Scroll down, and there will be another version of the file which should load fine.

I think you nailed it.

Busch.

[Diego5150]

Diego,

I see from your signature you're on a mac. If you are loading the sounds using a flash drive, you may see 2 instances of the file - one will have an dot underscore to start, this one is a DS_Store file, which is just metadata. Scroll down, and there will be another version of the file which should load fine.

You are correct sir I do have a Mac but neither the .PCG or _PCG would load. I wish that was the fix. Thank you for the reply.

[Ojustaboo]

To me, the biggest alarm bells is the fact that people like myself and various others on here, have had 3 or 4 different keyboards until finally they get one that works (and a few are still having problems)

These people aren't being picky, they have genuine complaints.

And when you read about what others are going through such as Craig Walker on the RH3 keybed fix thread, the whole situation from the way customers are treated is to put it bluntly awful.

Being in a situation where your without your £3000 board more than your with it, there's simply no excuse. When I was about to give up on mine, it wasn't so much the problems I was having as the time I was without it.

My Dell monitor cost 1/4 of what my 88 Kronos cost. But if something goes wrong within 3 years, one phone call and a new one turns up at my door within 24 hrs, the courier waits while I unpack my new one, place the old one in the box, and the courier takes that away with him/her.

My old monitor was also a Dell and I had to use this service when the power button went faulty after a year, and it worked as smoothly as I described.

That is customer service.

Having to send boards back to Korg and be without them for 1 to 2 weeks is in my opinion unacceptable for a brand new board.

I had an off the record chat with one of Korg UK's top engineers and he said that while he admits there's a few people like me that have had 2 or 3 with problems (and said that it shouldn't happen) he also said they were surprised about how few Kronos have been returned to have their contacts changed.

Whether he was just saying that I don't know, but if the figures he gave me were true, all I can say is it's only in their own interest to publicly quote them.

I also suspect that if every other Kronos was being returned, it would start causing retailers such a lot of grief that most would stop selling them as the amount of time spent in after sales etc would eat up all their profit margin.

I was in a well known UK music store at the weekend, talking to a senior staff member.

I told them the figure Korg had quoted me on returns and he said "yea right, add a zero to the end and you might be getting close"

He said their customers returned 1/3 of the Kronos bought from their store and went on to say that the one on display, while he and other staff members cant get it to produce the fault, someone was in yesterday who could make the note cuttoff happen every time, hence chances are many more customers who haven't returned them, probably have the problem if they're played in that way.

He went on to say he simply doesn't understand the way Korg handled this, the way they've been so silent on the matter and said it's done them no end of damage.

He then went on to add how little Korg actually makes themselves nowdays.

This wasn't a youngster or someone that disliked Korg, it was a long time synth player who is a Korg owner and very knowledgeable about the various synths on the market over the past 30 odd years.

[Francois]

To all who say the Kronos is this, that and the other, unreliable, etc...

If top musicians choose to have one on stage, and live to tell the tale, then surely it must be reliable enough !

Next thing you know, some people here are going to start calling Brittani Washington and Rie Tsuji fan girls !

Picture from the Super Bowl XLVII half-time show



The one thing with which I will agree is that Korg have badly handled the RH3 problem. Both in terms of communications and after-sales care.

[Ojustaboo]

Probably only needed two, but had to have spares in case they went wrong

[Francois]

Hang on, someone has pointed out on that picture that the girls still think they're playing Roland units. They seem to be using the D:Beam !

[DocBambs]

Looking at their "hands-on" approach I would suggest Stephen Kay needs to be congratulated...

DB

[GregC]

To all who say the Kronos is this, that and the other, unreliable, etc...

If top musicians choose to have one on stage, and live to tell the tale, then surely it must be reliable enough !

Next thing you know, some people here are going to start calling Brittani Washington and Rie Tsuji fan girls !

Picture from the Super Bowl XLVII half-time show



The one thing with which I will agree is that Korg have badly handled the RH3 problem. Both in terms of communications and after-sales care.

I am waiting for the gripers to say they could hear the fans of the Kronos at the Super Bowl

[BobTheDog]

Well I could hear mine over the TV till I went upstairs and turned it off:)

[GregC]

Well I could hear mine over the TV till I went upstairs and turned it off:)

you have an exciting life

[BobTheDog]

It takes effort!

[uk paul]

Hi everyone, my first post, but couldn't help enlisting to pass on my input.

As far as faulty units still being sold in the UK is concerned, I have just returned a four figured s/n (000021xx) Kronos 83 (not X) .. the keybed was unusable, softly played notes seamed to bounce back a fraction causing a second and much quieter triggering of the note, like everyone says, it seamed to cut the note off completely.

The fan was also very apparent, and seriously, however amazing the sounds, technology, user interface, etc etc may be... how can a product still reach a dealer... never mind a customer.. with such well known defects,... the keyboard issue is clearly a 'not fit for purpose' issue, and the fan noise is just plain ridiculous . .(to think people complain about it not having after touch ?? would you know if it had ?? lol...) so clearly some of you guys are lucky and have perfect units.... but there must be far too many who have not !

And to bring out the X with the same fan issues is just double daft !!

Such a shame, because but for a few major issues that could and should have been put right before its first release, it could have been the game changer Korg promissed, instead of the name changer it has become.