summers2 wrote:Good luck with your new unit, Ojustaboo. I hope you enjoy it. Alack and alas, there were many problems with the Kronos for apparently many people. Clearly you tried to work with Korg, and as a matter of fact, they tried to make corrections. Sometimes you just can't get there from here so to speak. They need to start from scratch.
I didn't buy a Kronos because of the comments which you and others made in this forum. I bought a Krome(with which I am very satisfied)because of the efforts(as expressed by you) that Korg gave to you and some others toward correcting problems.
I am still glad that I did not buy a Kronos. Thanks.
Best wishes to you every day.
My X is a very nice instrument and I'm sure the new owner will get many years of enjoyment out of it.
Its just that emotionally, something didn't click, having two faulty originals, not being happy with the way Korg has dealt with things over all (Korg UK were good, could have been better which they admitted, but were very good and did offer to compensate me with the offer of a trainer coming to my house), seeing other peoples experiences, I just could not enjoy my Kronos as I should have, rather than playing it, I was finding myself looking for faults. And little things like their attitude towards a 64 bit editor etc.
And I liked to think Korg has changed and as I said the number of problems now is incredibly small, however when anyone seems to get one, they seem to go through hell trying to get it fixed.
Some people have had a few problems with their Kawai pianos including the MP10 but as I've constantly said, its more how companies act when there is a problem than whether problems appear.
The Piano shop I bought my MP10 from, took it out of the box, updated it to the latest firmware, checked every single key etc before they let me pick it up yesterday, so that gives me extra peace of mind.
But those people that have had problems, Kawai have been very quick to act, sending technicians to their houses etc. They even recalled a whole batch of MP10's over some manufacturing problem, getting the entire batch out of the supply chain as quickly as possible.
In fairness, one MP10 owner I read about had something like 6 MP10s due to problems, the first one being the delivery companies fault, so it does happen to other manufactures, the difference is, that's an extremely rare customer experience (and may have been when they did the recall, not sure) as opposed to people on this forum in the last 8 months that have had problems, often being without for weeks and usually having 3 or 4 replacements/repairs before its fixed (and sometimes not managing to get it fixed).
As I've said before, its my overall opinion of Korg as a company that's stopped me buying the ms20 mini and sadly the piano shop I bought my MP10 from that was mainly a piano dealer (mainly acoustics, many DP's only a couple of stage pianos) commented on how Korgs quality isn't what it used to be (the second music store to tell me this) , they even had the RH3 key demo thing with the 4 or 5 keys on and I could make them rattle playing lightly, and he said they have very cheap Yamahas that feel more like a piano than Korgs 4 times the price, he then got me to play on a few Korgs then a few much cheaper Yamahas and he was right.
Ah well, I'm not meaning to try to put people off their Korgs, it's not that the Korg keybeds were bad to play, its just that they were the least like acoustic pianos for feel, which is what I personally am after.
I've had some great korg machines over the years and I truly hope the purchaser of my Kronos enjoys it for many many years.