Why does Kronos have so many problems out of the box

[uk paul]

Yes, I figured that was it probably an older unit with it having such a low serial number. ????????????

[laserchick]

I've noticed that there are lot of kronos owners saying the kronos has problems as soon as they buy the thing and boot it up. I'm looking to buy a workstation but this kronos seems to have to many problems. Does korg support the kronos I know that it's been on the market for awhile and a kronos x but why have they not addressed the issues with this workstation it does not make since. I can not waste money on workstation that has so many problems out of the box. I hear that it doesnt do half the things korg says it does. this is crazy. does it read and play soundfont 2 format even. Also I heard it takes 2-3 minutes to boot. Shame on korg !

Interesting. I have had my Kronos 88 for about 5 months now and other than the slow boot up, I haven't had any problems with it. It has more than exceeded my expectations and I am not an easy one to please. I have had tons of keyboards over the years and I have recently sold almost everything as the Kronos does it all in one box. I guess my biggest problem was getting it out of the box. The darned thing is so big and heavy I had a hard time wrestling it out of the box. But since then it has been a workhorse. It seems to be handling gigging pretty well too. We'll see in a year or so how it is doing.

[kanout]

Well,there's a moment when you read all that,and when you had bad experience with korg,you stop thinking about"how many safe kronos",how many bad kronos"...etc etc

You put korg on the your black list,and even if you consider all the good points of the kronos you leave this company.

In fact today there is a truth:
Korg actually don't produce pro keyboards with pro reliability standards.
Korg has nothing to learn for sound,technology..etc
But korg has to learn how to produce high reliable synths from the others.

This fact can make korg fans sad(me too)but it's an evidence.
And saying that is a good thing i think because we don't have to let a company joking with reliability.
It's a big mistake!

[Francois]

So I am one of those who had a bad experience with their Kronos insofar as I had to go through the rigmarole of getting the keyboard fixed, which was done to satisfaction by Korg UK.

Does it mean the keyboard is unreliable? Nope. Not a problem since.

For some reason, there are people out there who are trying to suggest that things are worse than what they are. What's their agenda? I don't know, and I don't care either.

Yes, there is a problem with the keyboard on original units.

Yes, Korg could have handled things better in terms of fixing the problem.

Like Qui, I wonder why there are units out there being sold that have not been checked, meaning the keyboard problem still makes headlines. Bad publicity for sure ! And no, I'm not impressed with Korg on that score.

But trying to make us think that the Kronos is otherwise unreliable and unfit for heavy duty, touring, gigs... is pure non-sense, as proven everyday by countless musicians using one one stage and in the studio.

So Kanout and others, please stop your non-sense. You're now sounding like a broken record. We heard you, but we disagree with your opinion. So buy a Roland, buy a Yamaha, buy a Nord... whatever makes you happy, and spend some time exhorting the virtues of your choice instead of trying to convince us that the Kronos is not fit for purpose. You're borderline being a joke, don't become one !

[jimknopf]

So I am one of those who had a bad experience with their Kronos insofar as I had to go through the rigmarole of getting the keyboard fixed, which was done to satisfaction by Korg UK.

Does it mean the keyboard is unreliable? Nope. Not a problem since.

For some reason, there are people out there who are trying to suggest that things are worse than what they are. What's their agenda? I don't know, and I don't care either.

Yes, there is a problem with the keyboard on original units.

Yes, Korg could have handled things better in terms of fixing the problem.

Like Qui, I wonder why there are units out there being sold that have not been checked, meaning the keyboard problem still makes headlines. Bad publicity for sure ! And not I'm not impressed with Korg on that score.

But trying to make us think that the Kronos is otherwise unreliable and unfit for heavy duty, touring, gigs... is pure non-sense, as proven everyday by countless musicians using one one stage and in the studio.

So Kanout and others, please stop your non-sense. You're now sounding like a broken record. We heard you, but we disagree with your opinion. So buy a Roland, buy a Yamaha, buy a Nord... whatever makes you happy, and spend some time exhorting the virtues of your choice instead of trying to convince us that the Kronos is not fit for purpose. You're borderline being a joke, don't become one !

+1 on every sentence of this comment!

It is one thing to name critical things as they are (I'm completely with Qui concerning the simply idiotic handling of the keybed and fan problems by Korg) - which is possible in this forum, in contrast to at least one other big manufacturer forum I know - with the charm of a mindless zombie-place towards any critical feedback.
And, no, we don't talk of Yamaha-, Nord- or Kurzweil-Forums.
The funny thing is that people from exactly this forum seem to find a pleasure in badmouthing the Kronos more than others here, obviously as substitute for their own anger of not even being able to get most basic things done with their own gear, like getting a simple set of new sounds integrated into their original banks - not speaking of the endless other design faults of their gear they have to handle.
So far concerning a healthy, critical professional approach.

It's another thing to put things completely out of proportion willingly, and repeatedly so. I am one of many who have no problem using their Kronos in whatever context, carry it, play it etc. It wouldn't even be used by a steadily increasing number of pros, if they really had another basic impression. Claiming the opposite is just ridiculous, as Francois said.

[BobTheDog]

Have I been acting in this way?

[kanout]

So Kanout and others, please stop your non-sense. You're now sounding like a broken record. We heard you, but we disagree with your opinion. So buy a Roland, buy a Yamaha, buy a Nord... whatever makes you happy, and spend some time exhorting the virtues of your choice instead of trying to convince us that the Kronos is not fit for purpose. You're borderline being a joke, don't become one!

Too late francois,too late..
The net(and real users review from diverse country on diverse korg product..not only the kronos)is too big for your positivism crusade!

The more funny is your word:joke.
Open your eyes francois,i'm not joking,you'r not joking..it's only korg company who made reliability a joke
You made a choice and you play.
Sometimes you win,sometimes you loose..
Happy for you if you won,just think about the reliability loosers here.

[GregC]

So Kanout and others, please stop your non-sense. You're now sounding like a broken record. We heard you, but we disagree with your opinion. So buy a Roland, buy a Yamaha, buy a Nord... whatever makes you happy, and spend some time exhorting the virtues of your choice instead of trying to convince us that the Kronos is not fit for purpose. You're borderline being a joke, don't become one!

Too late francois,too late..
The net(and real users review from diverse country on diverse korg product..not only the kronos)is too big for your positivism crusade!

The more funny is your word:joke.
Open your eyes francois,i'm not joking,you'r not joking..it's only korg company who made reliability a joke
You made a choice and you play.
Sometimes you win,sometimes you loose..
Happy for you if you won,just think about the reliability loosers here.

Complainers and moaners and groaners unite. Organize your gripes, make signs and have a parade. Get attention. get some exercise. Change the world.

[BobTheDog]

So that's a yes?

[jimknopf]

Have I been acting in this way?

Sorry Bob, but at the moment I simply don't remember, and don't want to use the search function for it. Can you live with that?

I think the dispute is about being critical for good reasons, without exaggerating to a weird degree.

[BobTheDog]

Sounds good, I was just checking I wasn't annoying people!

[Saxifraga]

M3: live use ++, built like a tank with perfect pads!

Kronos: sounds better, build quality sucks compared to M3 and NO useful pads.

Having both is best.

[kanout]

I agree:
I had 2 M3 during 3 years,and while some people complain about the tactile screen reliability,ii honestlý never had a problem with the 2

[latnjazfan]

I've noticed that there are lot of Kronos owners saying the Kronos has problems as soon as they buy the thing and boot it up.

I hate to give any additional air space to this post, but, I don't agree with the opening statement or it's premise! It's dialectic abuse just like "are you still beating your wife?" And I'm going to assume the poster is not a sour competitor with an obvious bias.

Great experience with Kronos so far: I have had no issues with my Kronos at all in 16 months of fairly rigorous use. In addition, I had a friend upgrade the OS - it went perfectly.

From "day 1" I have enjoyed it's impressive basic capabilities. Because I had NO previous experience with Korgs or any other electronic keyboard, I initially found the Kronos technically confounding. But now I am getting more comfortable and experienced. I get every bit of capability I could desire out of it for my purposes. It is living up to it's extraordinary reputation. I AM VERY SATISFIED WITH MY KRONOS.

The only thing I would say to anyone who asked about the class of equipment that includes the Motif - Fantom - Kronos, etc., is this:
As with any complex computer product, the Kronos is very powerful AND elaborate, and requires intensive reading and comprehension of the manuals to begin to exploit all of the potentials. At least the Kronos has incredible potential available - if you are willing to patiently read and learn how to use it.

[Ojustaboo]

So I am one of those who had a bad experience with their Kronos insofar as I had to go through the rigmarole of getting the keyboard fixed, which was done to satisfaction by Korg UK.

Does it mean the keyboard is unreliable? Nope. Not a problem since.

For some reason, there are people out there who are trying to suggest that things are worse than what they are. What's their agenda? I don't know, and I don't care either.

Yes, there is a problem with the keyboard on original units.

Yes, Korg could have handled things better in terms of fixing the problem.

Like Qui, I wonder why there are units out there being sold that have not been checked, meaning the keyboard problem still makes headlines. Bad publicity for sure ! And no, I'm not impressed with Korg on that score.

But trying to make us think that the Kronos is otherwise unreliable and unfit for heavy duty, touring, gigs... is pure non-sense, as proven everyday by countless musicians using one one stage and in the studio.

So Kanout and others, please stop your non-sense. You're now sounding like a broken record. We heard you, but we disagree with your opinion. So buy a Roland, buy a Yamaha, buy a Nord... whatever makes you happy, and spend some time exhorting the virtues of your choice instead of trying to convince us that the Kronos is not fit for purpose. You're borderline being a joke, don't become one !

As I've said numerous times, there's nothing out there that can touch a Kronos and if mine died tomorrow, while I would be annoyed, there's nothing I would want in its place.

My gripe is that in 2013 people are not only still getting keyboards with faulty contacts, but in too many cases they are still getting two or three replacements also with faults.. That simply shouldn't be happening.

The amount of time these people are without their boards also shouldn't be happening.

The loud fan on the X also shouldn't have happened, they should have changed it for another.

I am not saying the Kronos is not fit for purpose, I am saying the fan chosen isn't due to the amount of people having problems with it, and I am saying the way the keybed sometimes moves for people and the need for cardboard inserts is a very bad design flaw.

And I also do think their customer support leaves a lot to be desired. You may be happy with the service you received, I have received much much better service from other companies and Korg could learn a lot from them.

I love my X, I love the action of the keybed, I was shocked at how cheap and plasticky the Nord felt in comparison. But I do think the keybed quality is crap, I'm on my third Kronos, first X Kronos, and I have a problem with a loud clunky key.

Most people in this thread have remained polite and raised what are genuine concerns. I've stated what a music store said to me about korg compared to the competition, and how sad he is about their quality going downhill in recent years, do you think I'm saying it for the sake if it, or do you think I'm saying it hoping korg staff may read it, pass on how many customers feel and hopefully will improve.

I have no faith in returning my X to korg UK to fix my loud key based on previous experience, am I not allowed to say that, or am I being anti korg by saying it?

If memory serves me correct, you were one of the people having a go at me as I didn't own a Kronos when I raised my concerns last year. Well I bought one and my concerns were proven right.

EDIT: found one

I come into the Kronos forum to do some research, I read what other people have experienced, It's obvious from what they have experienced that something has gone wrong somewhere.

..........

Finally, I take comments from users who have the Kronos very seriously, good or bad.

Comments from people who don't own one but feel the need to give us their thoughts, I don't have time for.

It looks like a few people have got together to come into this thread and yet again have a go at people who are having or have had problems. Every time since the problems materialised, its by doing this sort of thing that ha caused the threads to degenerate into name calling and it is usually by the korg fan boys who think they can do no wrong.

Rather than tell us to stop our nonsense when we're simply saying what we have experienced, sympathised with others having the same experience and saying Korg needs to get their act together, how about you not posting in threads like this if you can't do so without slagging off those with problems?

I've said it before, if someone buys a keyboard, has problems, comes to this forum to discuss it, posts like yours are exactly the sort to drive such people away. For instance, ukpaul in this thread. Within his first few posts on this forum he as to ask "why all the aggression"