My circle data knob keep falling off!

TSUNAMI · Post by **TSUNAMI** » Mon Jun 13, 2011 5:16 pm

I'm not ....

panrixx wrote:
billysynth1 wrote:It would appear that this will also be a problem with 73s and 88s if the data wheel is secured with tape.

Well Korg....you have any spare tape around for us?

I might cancel my 88 order....me guesses. I havnt given a deposit.

Billy
I'm surprised a Korg staff member has not posted on the matter yet. People may have a tendancy to cancel/postpone orders until some clarification is given.

panrixx · Post by **panrixx** » Mon Jun 13, 2011 5:26 pm

Yes, thier absence is negative PR in itself. Obviously, it's only Monday so lets hope this silence is broken soon.

cello · Post by **cello** » Mon Jun 13, 2011 5:32 pm

In fairness, it would probably be unwise for them to wade in without gathering data.

For that reason I wouldn't expect anything from Korg this week - although would be good if they posted 'we're looking into it but can't comment further currently'.

We don't know how many Ks have been shipped, how many have been opened and what proportion of those have an issue. And of course this forum is not a technical support log. The proper channel to raise issues is with the supplying Korg dealer.

Those dealers will be letting corporate Korg know what the scale of this issue really is. Then if it a real issue, a repair program needs to be developed - or parts issued for self repair, or something!

panrixx · Post by **panrixx** » Mon Jun 13, 2011 5:41 pm

Yes, that does make sense. The Poll on another thread suggests 38% of owner members (13 polled) have the data wheel issue. I cannot imagine those are just an unrepresentative, unlucky, few.

aron · Post by **aron** » Mon Jun 13, 2011 8:30 pm

I wonder if the 3M adhesive spray would help?

http://solutions.3m.com/wps/portal/3M/e ... 7/Super77/

amosdef · Post by **amosdef** » Mon Jun 13, 2011 8:35 pm

I wouldn't recommend using ANY type of glue. Too much risk of it becoming permanently attached, which will cause a big problem if you ever need to open it up for repair down the road.

aron wrote:I wonder if the 3M adhesive spray would help?

http://solutions.3m.com/wps/portal/3M/e ... 7/Super77/

aron · Post by **aron** » Mon Jun 13, 2011 9:11 pm

Amos,

Yes, you are right. For some reason I though the 3M was temporary.

amosdef · Post by **amosdef** » Mon Jun 13, 2011 9:15 pm

Yeah, that would be safer if it were, but still has the potential of gumming up the works and causing other problems also.

RichF · Post by **RichF** » Tue Jun 14, 2011 1:53 pm

Hi everyone,

We understand that a small number of our first Kronos customers have a value dial that can be removed too easily. We are acquiring a supply of newly-designed replacement dials, which will be available for free from your local Korg distributor. If your Kronos has a loose value dial, please do NOT use glue or any other kind of adhesive to attempt to secure it, as this can void your warranty. Please also note that this problem has been fixed for current and future Kronos production.

To find and contact your local Korg distributor, please use this link:
http://www.korg.co.jp/English/Distributors/

Thanks,
-Rich

DaveBoulden · Post by **DaveBoulden** » Tue Jun 14, 2011 1:59 pm

There you go... decisive and timely reponse to the issue.

ScoobyDoo555 · Post by **ScoobyDoo555** » Tue Jun 14, 2011 1:59 pm

Thanks for letting the community know Rich!!

Dan

rkuli · Post by **rkuli** » Tue Jun 14, 2011 2:06 pm

RichF wrote:Hi everyone,

We understand that a small number of our first Kronos customers have a value dial that can be removed too easily. We are acquiring a supply of newly-designed replacement dials, which will be available for free from your local Korg distributor. If your Kronos has a loose value dial, please do NOT use glue or any other kind of adhesive to attempt to secure it, as this can void your warranty. Please also note that this problem has been fixed for current and future Kronos production.

To find and contact your local Korg distributor, please use this link:
http://www.korg.co.jp/English/Distributors/

Thanks,
-Rich

Thanks for that RichF. I think your statement/response is a great example of a company saying and doing the right thing for its customers. Makes me feel even better about my purchase.

RK

cello · Post by **cello** » Tue Jun 14, 2011 2:10 pm

Appreciate your response RichF - and Korg's attention and response.

Hopefully we can now get back to the music-making qualities of the K

MidnightPackage · Post by **MidnightPackage** » Tue Jun 14, 2011 2:14 pm

As a first time Korg customer, I really appreciate this timely response. My Kronos is still on its way to me, and so I do not know if I will have this problem. But if I do it's a great comfort to know that Korg will take care of it for me. Thank you!

Synthoid · Post by **Synthoid** » Tue Jun 14, 2011 2:18 pm

Excellent news, thanks Rich!