Kronos shipping in Canada?

marianghioda · Post by **marianghioda** » Wed Jun 08, 2011 5:16 pm

Hi guys,
We're very happy for you guys down South, but up here in Canada we didn't hear any news.

Anybody in Canada has any news? I preordered with Long @ Mcquade in BC, no news yet.
It would be nice to see a picture like that in some canadian warehouse with stacked 61's.

EnjoyRC · Post by **EnjoyRC** » Wed Jun 08, 2011 5:17 pm

Oh yeah... Canada

Teh Mick · Post by **Teh Mick** » Wed Jun 08, 2011 5:21 pm

I emailed Steve's Music in Montreal, they told me they would get them end of June. Italmelodie website still says "June 2011" as date of arrival.

I found it very weird considering the fact the Korg US warehouse is a 6-7 hour drive from Montreal. It is where JAM Industries is located too (the Korg Canada distributor)

marianghioda · Post by **marianghioda** » Wed Jun 08, 2011 6:14 pm

Teh Mick wrote:I emailed Steve's Music in Montreal, they told me they would get them end of June. Italmelodie website still says "June 2011" as date of arrival.

Were they giving you an estimated date, or they had any specific news?

Teh Mick · Post by **Teh Mick** » Wed Jun 08, 2011 6:23 pm

marianghioda wrote:
Teh Mick wrote:I emailed Steve's Music in Montreal, they told me they would get them end of June. Italmelodie website still says "June 2011" as date of arrival.
Were they giving you an estimated date, or they had any specific news?

No date, and no clear news :S

Teh Mick · Post by **Teh Mick** » Wed Jun 08, 2011 8:55 pm

I just received this from Italmelodie

"We called our distributor and they informed us that due to the
events in Japan, the due date for our first shipment has been
postponed to the end of July."

WTF Korg Canada

EDIT: http://www.italmelodie.com/?section=item&itemID=2833 (for the 61 key)

jimknopf · Post by **jimknopf** » Wed Jun 08, 2011 11:06 pm

"due to the events in Japan"???

What a hypocritic nonsense!
In the US the happy unpacking has begun, and we see pictures full of packages and read news of happy resellers telling their customers that they expect big enough numbers to sell to many more than just the earliest orders.

"Due to the events in Japan we prefer to treat US customers as another species than the second rated rest of the world"? - probably including Europe just like Canada.
Great behavior, Korg!

Teh Mick · Post by **Teh Mick** » Wed Jun 08, 2011 11:17 pm

I've just sent an email to Korg Canada service about the delivery to the retailers. Let's see if they are like Korg Europe regarding this issue.

EJ2 · Post by **EJ2** » Thu Jun 09, 2011 11:13 am

Greetings all; and, to my fellow Canucks, I'm sorry to say that Korg Canada, a subsidiary of JAM Industries, has lost my confidence. There was a time when telephone communications with Korg specialists was simple and effective. That process has now disappeared. Witness the fiasco in this thread. http://www.korgforums.com/forum/phpBB2/ ... hp?t=61452

Whatever the reason is for JAM to treat its Korg clients in such a manner, it sucks. Be that as it may, I'll wait to see how delivery in the South Western Ontario and area plays out. If matters stall beyond the summer, I'll be purchasing mine state side when I make my next migration south.

jimknopf · Post by **jimknopf** » Thu Jun 09, 2011 11:22 am

Welcome in the club!

Korg Europe is just as much a total organisation mess as Korg Canada.
It is obvious that Korg is practising a two class society, with MASSIVE different treatment of US customers towards the rest of the world.

Europeans, just like Canadians, are treated like nobodies not even worth naming conrete delivery data, while lots of packages have already arrived in the US. Pure Korg impertinence!

I for one will not forget that treatment for a long time to come, take that for granted.

donjuancarlos · Post by **donjuancarlos** » Thu Jun 09, 2011 1:50 pm

I emailed Korg Canada last week about release dates and shows and got a canned response yesterday (Check with your local retailer!).

I'm not sure there is any conspiracy or lack of organization ability. They clearly don't have Kronos'. This would be a decision by Korg Japan, not them. Most likely, Korg Japan has decided that it cannot feed the entire world at once and so it is doing an incremental rollout. Incremental rollouts are common. It is also common to feed larger markets first. It has nothing to do with hating Canadians or Europeans as much as it so happens that Canada and individual countries in Europe are smaller markets. Maybe they need more time to translate their manuals into other languages, who knows?

I just wish Korg (head office) was more upfront with their communication.

padking · Post by **padking** » Thu Jun 09, 2011 1:55 pm

I don't understand, Korg has customers
world wide, people who invest thousands
of dollars in their product, for years now
( my first was the M1, 01w, TR, M3 ) and
look what you get for your fidelity, why not
do a split of the available boards, the USA
is a bigger market, sure , they get more,
but not everything !

I think I am going to stop writing here
don't want to become a AH but #@!#@$#%$?$%#$#@%$#@#@@$#@%$ the same.

Padking

n.b. I will check the Yamaha XF seriously
if it's suit my need, it's goodbye Korg,
9 (unavailable) engins or not.

Teh Mick · Post by **Teh Mick** » Thu Jun 09, 2011 2:04 pm

I think the MI manufacturers need to open up their communication line and interact more with their customers (For that I salute the efforts of Korg USA people on this forum for their support). There's no need for them to be so secretive and closed. They are not in the general consumer business (they are not Apple for instance), they sell to a select part of the population which are passionate about music and their tools.

Being left out in the dark like this is not a good way to treat customers. We can be supportive of the recents events in Japan. A simple "Our keybed supplier has been hit hard by the tsunami and earthquake and it causes delay in our manufacturing process" would suffice (at least for me). Not a generic "Due to events in Japan"

donjuancarlos · Post by **donjuancarlos** » Thu Jun 09, 2011 2:08 pm

The reason you don't distribute over the entire world when you can't offer enough stock:

1) Shipping, logistics, and distribution costs per unit would be higher.
2) Disappointment wouldn't be any less for all the people who can't get boards, it would just be more distributed--therefore, what's the point?

marianghioda · Post by **marianghioda** » Fri Jun 10, 2011 5:33 pm

Screw this:
I preordered the Kronos 61 back in January, but I still have no ideea when I will get it here in Canada.

I really love my Long & Mcquade local store guys, they got me a lot of stuff over the years, really easy to talk to, feet on the ground (unlike the snobs at Tom Lee), but in this case they let me down, actually their distributor let THEM down.

So, thanks to THIS FORUM, I ordered my Kronos 61 from Nova Musik, I'll have it Monday, and by the looks of it I'm saving a good chunk of cash too, they charged me only $2799, without even me asking.
$140 shipping and brokerage to Vancouver, I will have to pay duties, but should be the same as HST, that I have to pay here anyway.

I'm sure that Kronos will sell VERY well, but a warning to KORG, don't forget that you have a complete line of products being sold worldwide, and if people will overlook bad business just to get a flagship like Kronos, when will come down to your other products, they will not choose a Korg product, if you piss them off.

I guess, like a lot of your worldwide customers, I'm pissed off not with the product quality, but with the lack of communication, and in case you didn't notice, it's 2011, everybody LIVES online.