Boot Disk Failed

[jayS]

Ok, so I was using my O on Monday afternoon no problem. I was leaving for a few days so I shut it off and unplugged the power and audio cables. Tonight I go to boot it up and after hanging on the Korg message for some time, I get a "Book Disk Failed: Insert Factory Disc and press Enter" message. I've tried killing it, waiting, booting again, but it isn't working.

What could possibly have happened between unplugging and today, and how do I fix it? I should note that I don't have the factory discs because I purchased used from a store. The store would not disclose the name of the previous owner who registered it with Korg, so Korg told me to take a hike. They won't provide the discs. I'm really hoping I don't have a $5000 paperweight on my hands.

Any help? I'm going to check the connections later tonight.

Thanks!

Jay

[Naviára]

check the Oasys CD-ROM first, and remove any CD's from the drive before booting your Oasys.

For me it sounds like

1. a damaged bootblock on the harddisk (new installation fixes the problem)
2. or a faulty connection between the mainboard and the harddisk.

In case of a new installation:

If you don't get the information of the previous owner, then you have a problem. If the Oasys is already registered to this person and you don't have his login for korguser.net (or he has'nt transfered the ownership to you) then even the 4 installation disks are useless, because you need the "reauth.iso" beside the installation disks from korguser.net to get it working again - this reauth.iso is used for the copy-protection of the Oasys-software and it's unique for each Oasys.

Maybe the Korg-support can help you if you provide the serial number - contacting the previous owner for you (the adress has still to be listed in his account).

I hope your Oasys get up working soon!

Anthony.

[danatkorg]

I should note that I don't have the factory discs because I purchased used from a store. The store would not disclose the name of the previous owner who registered it with Korg, so Korg told me to take a hike. They won't provide the discs.

I'm sorry that you had a bad experience with Korg support. It sounds like there was a misunderstanding. Please send me mail at dan@korgrd.com, and I'll do what I can to sort things out. I'm sure that we can get you up and running again.

- Dan

[jayS]

It was simply the hard drive connection. Everything is good now.

Thanks for the responses.

Dan, I'm still going to email you per your offer. Thank you for taking the time to help resolve a problem with a customer. That's exactly what I expect from Korg, and the reason that I will continue to buy Korg products.

[danatkorg]

It was simply the hard drive connection. Everything is good now.

Glad to hear it!

Dan, I'm still going to email you per your offer.

Please do.

- Dan