Korg Forums

About a month ago I sold my OASYS on ebay.
(not because i wasn't happy with it, it's the Workstation, i just thought that my Triton Extreme and pc with music software is enough for now, maybe i'll buy m3, or oasys latyer)

Shipped it, Insured! (in the same box i received it).

The buyer than contacts me that OASYS is damaged and inoparatable.
I requested photos.

in the photos, the box was very damaged, and the side of Oasys cracked.

We filed the claim with UPS, about 3 weeks ago, UPS still haven't inspected the Oasys.

Today I get email from the buyer, he says that UPS will not come to inspect it, because of insuficient packaging..

Now he wants to send it back to me, and refund him his money...

Wow!! That's an awful situation, but I'm afraid the responsibility lies between you and the shipper. You'll be pursuing UPS for some time and may never get a satisfactory resolution due to "Denial Reason: Package insufficiently sealed or closure failed." and "Denial Reason: Insufficient packaging, cushioning, or protection." UPS silently enforces these conditions under your shipping agreement.

Having said that, I have noticed that the shipping box for the "O" is not very sturdy. It may have changed since I purchased mine last year, but I did receive my O with some very minor damage as well.

Sounds like some serious mishandling on UPS's part though.

What about sue-ing 'em....

Could you sue 'em...?

Peace
Ausser.

PS:
I suppose you'd need to prove that you packed the Oasys sufficiently beyond reasonable doubt.
Did you take photographs of packing the Oasys - video even?

Its a hell of a way to find out about these transit companies.

VERY SORRY to hear about this for you Vadim, can't describe how upsetting this must feel.

However, did you write anything on the box like "Fragile,Handle with care", or "Please handle carefully, fragile electronic component(s) inside?".?

Well, I'm not sure how "Well" you have to pack it, but it seems it was chucked about before the recipient got the OASYS.

hope you can sort something out though....

regards

Anthony

Its ironic that this post came up now...I sent my oasys out to korg approximatly 3 weeks ago for repair. When I sent it out to korg it went UPS as well... I boxed the sh$t out of it, and also made sure to put several "fragile" stickers on the outside of the box. To my surprise, korg wrote me an email saying they were going to just swap out my ketboard for a new one...wow, I know. ...Now to my point... When the freight truck arrived with the oasys from korg, the box was completely damaged and the oasys itself was literally bent by the pitch bend and ribbon controler...the cd tray was totally crushed... after thinking about it, and not saying that this was the almighty reason but, there were no fragile stickers on the box... Crazy. Did you possibly notify UPS that the item you were sending was extremly fragile?



Sorry Bro,

-SFX-

This type of thing really annoys me....yes I understand the Fragile stickers and the packaging should be secure but its the same old usual flagrant disregard of peoples property that pisses me off!!!!!!

If you're a courier and the item is insured then no excuses!!!! You damage the goods whether they have stickers of fragility or not, its the responsibility of the courier.They have to treat the parcels they ship with more respect. I'm sure Vadim didn't just pack his OASYS in cotton wool!!!!I'm sure he made sure it was packed appropriately.I don't buy into its the customers fault if it gets damaged.The ONLY way this applies is if the item is so badly packed it cries out for being wrecked in transit and even then its still up to the courier to tell the customer that they will not ship it in that state.It's always lets pass the blame.Insufficient packaging my arse....if its not good enough then don't ship it mr UPS!!!!But oh no we've gotta make our money.

How long are we gonna let these cretins who chuck parcels around get away with it!!! If I shipped something that I thought was packed correctly and it got damaged I would hassle them until I got my compensation,no worries.

...and before anyone asks,no I don't have a vendetta against these people even though it looks like from my post that I have. I just hate the lack of responsibility.

ITS THE COURIERS FAULT!!!!

Neil, I COMPLETELY agree with you. However, having been in this exact situation, I can tell you there is very little recourse. I no longer ship with UPS personally. I was told that the policy exists to protect them against abuse/fraud. Whereby an item could be shipped packed insufficiently and UPS is stuck with the responsibility. In my opinion a far more better practice would be for them to inspect and accept or reject a package based on what they deem is adequate packaging. If they say it's shippable it's there responsibility!

I got a very sick (read shoot-up UPS) feeling in my stomach when they told me it was MY fault THEY broke it!

(P.S. NO I wouldn't shoot up UPS).

Looks like UPS/staples ship center didn't say anything about insuficient shipping.
that's what the buyer told me!

I called Staples Claim Center, and they said they're waiting for an answere from corporate office, they also received the paperwork i faxed them.

tonecre8 wrote:. In my opinion a far more better practice would be for them to inspect and accept or reject a package based on what they deem is adequate packaging. If they say it's shippable it's there responsibility!

I got a very sick (read shoot-up UPS) feeling in my stomach when they told me it was MY fault THEY broke it!

(P.S. NO I wouldn't shoot up UPS).

Yeah Tone, that's it in a nutshell mate.They wont do that though will they because what they really want is to be able to make as much profit from other peoples expense instead of taking the moral and ethical stance of protecting their customers best interests.

I'm not usually this vocal about these issues but sometimes I think we get shafted bigtime!!

Unreliable
Parcel
Shipping

Vadim wrote:Looks like UPS/staples ship center didn't say anything about insuficient shipping.
that's what the buyer told me!

I called Staples Claim Center, and they said they're waiting for an answere from corporate office, they also received the paperwork i faxed them.

If you had the box professional packed by Staples, I would pursue a claim through them. Get them (a big company) to go after UPS (a big company).

I would also be careful about letting the Buyer ship it back to you. I would assume you NEED to get UPS to inspect it BEFORE it is shipped back.

Was the OASYS in its factory box with all of the factory packaging?

MartinHines wrote:

Vadim wrote:Looks like UPS/staples ship center didn't say anything about insuficient shipping.
that's what the buyer told me!

I called Staples Claim Center, and they said they're waiting for an answere from corporate office, they also received the paperwork i faxed them.

If you had the box professional packed by Staples, I would pursue a claim through them. Get them (a big company) to go after UPS (a big company).

I would also be careful about letting the Buyer ship it back to you. I would assume you NEED to get UPS to inspect it BEFORE it is shipped back.

Was the OASYS in its factory box with all of the factory packaging?

I filed the claim thru Staples.
Actually at first the buyer filed the claim, thru UPS i think, but they told him the Sender should file the claim , so than i took over..

thing that worries me is that on recipt it says that claims should be filed with in 15 days, but i filed later than that...
UPS might back-off from paying off the money by saying "bad packaging", even thou I packed it well.

these are photos that the buyer sent

If you have the UPS Store pack your item and it's damaged, they guarantee the insurance coverage. I guess this is a way for the stores to make more money because even if you do a good job yourself it still might be worthwhile to pay them to do it for that extra reassurance that it'll be covered.

Also, when you ship from a UPS Store, the individual store is responsible for paying out on any insurance claims - and this is true even if they didn't pack it. Now remember that the UPS Stores are franchises, so the individual store owner will often fight hard NOT to pay any insurance claims for items they didn't pack, because that's money out of their pocket. At this point, you're not just dealing with some clerk at UPS who could care less if UPS loses money on an insurance claim; you're dealing with the store owner who has a financial interest in not paying the claim.

One other gotcha when shipping from a UPS Store: you are no longer considered to be the Shipper and instead the store is. If you try to call UPS directly about any claim, they'll say that you're not the shipper and refer you to the store for any info.

I have a feeling that Staples would have a very similar relationship with UPS as the UPS Stores.

Good luck with it. Let us know how you make out.

I Called Staples, they called UPS, then tell me UPS denied the claim because of "Insufficient Packaging"....

Now I have to refund the Buyer $4600, Thanks to UPS and their "Insuficient Delivery!

Vadim ,so sorry man.

Bullshit courier service.....what happens to the OASYS now then?
Did you say it was insured ???

This is so piss poor. Excuse my french everyone.

why not ask Korg witch company they send their Oasys packaged like they do, with a not too much good box anyway...? why they do not have trouble shipping theirs goods world wide? How do they protect themself? what kind of insurance do they have when sending a parcell? Or what kind of insurance they ask from an carrier company?

maybe we could learn some trick, if UPS know how to do it, we also have to learn the tricks of the bad trade...