Button text wearing off - Horrible pictures!!!

[thrinithan]

Sensitive readers beware!
http://www.karma-lab.com/forum/showthre ... genumber=1

I'm kind of concerned. I will be receiving my M3 on Monday and I don't know if I should go and buy myself a pair of silk gloves before touching the M3 or just go medieval on it to make sure the buttons wear out before the warranty expires

Apparently Korg has been aware of this problem since October or perhaps even sooner. I think there should be some kind of answer from them by now that they either found the cause or have come up with a solution.

[MartinHines]

Warranties are in effect for a reason -- to repair/replace defects during the warranty period.

Although you believe Korg should have a solution by now, I believe otherwise. The problem does not appear to be universal. Some heavy users have no button text wear whatsoever, while some others do have wear. Korg Japan engineers may be having trouble determining the root cause.

It would be silly for Korg to pay to have buttons replaced before they determined the root cause. What if they replaced buttons that didn't need it? What if the replacements weren't any better than the original ones?

If I owned an M3 and some button text was wearing off I would make sure I took the keyboard in for button replacement before the warranty period expired. That is what warranties are for. I would take the same action if I had any problem with any keyboard.

I assume most Korg products have a one year warranty period. In the U.S. that period can be extended to two years. People don't really need to worry about this problem until the end of their warranty approaches (assuming they even have the problem at all).

If you are that concerned about button text wear you might just consider cancelling your order and buying a different keyboard.

[GregC]

Sensitive readers beware!
http://www.karma-lab.com/forum/showthre ... genumber=1

I'm kind of concerned. I will be receiving my M3 on Monday and I don't know if I should go and buy myself a pair of silk gloves before touching the M3 or just go medieval on it to make sure the buttons wear out before the warranty expires

Apparently Korg has been aware of this problem since October or perhaps even sooner. I think there should be some kind of answer from them by now that they either found the cause or have come up with a solution.

I read that keeping alcoholic substances off your hands and fingers is a good idea when playing your M3

[thrinithan]

If you are that concerned about button text wear you might just consider cancelling your order and buying a different keyboard.

Top notch selling skills there

But seriously... I understand what you are saying but you misinterpreted my intentions. I'm a person who never ever hesitate to use my warranty. The slightest problem I encounter I report to where I bought the item just to hear what they have to say about it. Then, I also make the manufacturer aware of the problem if they aren't already. So believe me when I say that I will with 100% certainty use my warranty on the M3 IF the text wears off or in any other problem with the M3.

But I'm also considering the fact that the buttons start wearing off right after the warranty expires. Personally I think that a 2 year warranty is short when it comes to this things... Consider this:

Korg is aware of this text wear problem and decides not to do anything with the buttons on already shipped M3's. They figure that those who have the problem with the buttons will notice before the warranty expires and have them replaced. Now think of 3 persons... all three buys the M3 at the same time. Number one is a heavy user... number two is an average user and number three doesn't use the M3 that much for some particular reason. They all have the text wear problem but are so far unaware of it.
The heavy user will notice the wear after a period of maybe 6 months or so and will get them replaced. The average user maybe notices the problem after say 14 months or so and will get them replaced. The light user notices the problem right after the warranty expires. Now here's where I want some clarification from Korg. Since they knew about the problem this should be considered a special case and the light user should get the buttons replaced.

I understand this however is a tricky situation because Korg will have to draw the line somewhere and it is perfect to draw a line over an already existing one, such as the warranty. But the warranty is to short for this problem in my opinion.

[thrinithan]

I read that keeping alcoholic substances off your hands and fingers is a good idea when playing your M3

Thats a standard "user beware" already applied to almost any sensitive equipment nowadays. Besides... I bet the people who have the text wear would have a damaged touchscreen as well if they had alcoholic substances on their fingers while fiddling with the M3, but I haven't heard any such problems so I think it's safe to assume that they didn't.

[GregC]

I read that keeping alcoholic substances off your hands and fingers is a good idea when playing your M3

Thats a standard "user beware" already applied to almost any sensitive equipment nowadays. Besides... I bet the people who have the text wear would have a damaged touchscreen as well if they had alcoholic substances on their fingers while fiddling with the M3, but I haven't heard any such problems so I think it's safe to assume that they didn't.

I am not as convinced as you are

I have seen plenty of evidence of extra thick cheezy pizza and Budweiser( a fine American beer) on a few M3 owners

while they blame the drummer and lead guitarist, I have my doubts

[thrinithan]

I am not as convinced as you are

I have seen plenty of evidence of extra thick cheezy pizza and Budweiser( a fine American beer) on a few M3 owners

while they blame the drummer and lead guitarist, I have my doubts

Yeah... and thats just plain stupid usage considering that it's a pretty expensive synthesizer But I guess that if you put pizza and beer on the M3 without blinking then you probably can afford to take the risk

[Voltan]

Sorry for the OT but....

Budweiser( a fine American beer)

C'mon, you even call that "beer"?

-End-of-OT-

[thrinithan]

Sorry for the OT but....

Budweiser( a fine American beer)

C'mon, you even call that "beer"?

-End-of-OT-

+1 on that one! I would say it's more like colored water
I'm more of a Guinness kind of guy

[GregC]

Sorry for the OT but....

Budweiser( a fine American beer)

C'mon, you even call that "beer"?

-End-of-OT-

if only you knew where Bud beer comes from

[MartinHines]

Korg is aware of this text wear problem and decides not to do anything with the buttons on already shipped M3's.

You are jumping to conclusions. Korg Japan is aware of the problem. Given NO ONE's warranty has yet expired, no one has really been impacted yet. There is plenty of time to correct this problem that appears in some manufactured units.

Now here's where I want some clarification from Korg.

I am not sure what "clarification" you want from Korg. They need to determine the root cause of the problem before they can come up with a solution. I would suggest contacting your Korg Country Distributor, express your concerns, then periodically follow up with them regarding this issue.

Top notch selling skills there

Given I am just a Korg user I don't have to worry about selling anything.

Problems take time to diagnose and longer to fix, and if you are so concerned about this you are creating new threads about it, you probably SHOULD consider buying a different keyboard, which would fix the issue quickly for you.

[thrinithan]

Problems take time to diagnose and longer to fix, and if you are so concerned about this you are creating new threads about it, you probably SHOULD consider buying a different keyboard, which would fix the issue quickly for you.

I choose the M3 for several reasons even when I knew about the button problems. If I were to buy a different keyboard it would be throwing away perfectly good money and wouldn't fix a thing since I want the M3.

[mikeyd]

Confirm you don't have the keyboard and you are making this much of the keys showing signs of wear? I've had my M388 for 5 months now and play it about 6-8 hours a week and have had no signs of wear. What I have read on this forum and others is that Korg is aware of the problem, is working on it. Could we please use this forum for the sharing of ideas, music, and comaradarie as Korg owners who have the same goal in mind, making great music? Ok, I'm done. [color=darkred][/color]

[thrinithan]

Could we please use this forum for the sharing of ideas, music, and comaradarie as Korg owners who have the same goal in mind, making great music? Ok, I'm done.

Lol... in other words. No complaints or anything that shows on the lesser side of the M3. You must live in Utopia my friend. This is a Korg Forum... and you wanna chat on a pleasant level about creating music. Maybe you should check out the "General Music" and "Off topic" threads instead and leave the M3 threads to people who would like to discuss the M3 from all angels and not just the good one.

edit: wrong about it being the official forum... changed it

[Lorenzo]

Could we please use this forum for the sharing of ideas, music, and comaradarie as Korg owners who have the same goal in mind, making great music? Ok, I'm done.

Lol... in other words. No complaints or anything that shows on the lesser side of the M3. You must live in Utopia my friend. This is THE OFFICIAL Korg Forum... and you wanna chat on a pleasant level about creating music. Maybe you should check out the "General Music" and "Off topic" threads instead and leave the M3 threads to people who would like to discuss the M3 from all angels and not just the good one.

Actually this isn't the official korg forum even if it could seems to be... anyway I'm agree that this is a big mistake from korg, I usually never pay attention to appearence (my triton pro x bacame very ugly due to the bad paint korg put on it) but a text is a text... maybe m3 owners should be fast enough to learn the position of each key bofore they gone eh eh eh!