exchange your defective Korg unit for a replacement?

[Buzz314]

Hello - I have a defective Nautilus workstation that Korg USA has agreed to replace. However, they seem to be stalling or stonewalling me. It has been 2 weeks since they committed to replacing the unit and they still have been unwilling/unable give me a date when the replacement unit will ship. I contacted the warranty repair shop (my unit is currently still at the repair shop) and as of today (2 weeks since Korg agreed to replace the unit) and Korg has not even contacted them!! Is there a way to escalate this issue at Korg? Any names/contact info would be greatly appreciated. If this continues I will need to consider contacting government authorities. I feel like I am doing Korg's job for them and nothing would get done if I wasn't continually pushing them. This is completely unacceptable. I don't want to leave the Korg family but they are certainly doing a fantastic job of pushing me out. They just don't seem to care about the customer at all. Rant off. Thanks for all replies!

[MartinHines]

I would keep contacting Korg USA, and make sure you get a name and phone number of the person who told you they would replace your Nautilus.

The issue, in my mind, would be if Korg USA actually has the keyboard in stock — I.e. at their warehouse.

Good luck.

See my signature link which goes to korg USA support page, which does include a phone number.

Korg USA
316 S Service Rd
Melville, NY 11747
631-390-6500

[Buzz314]

It took longer than it should have and I had to lean on Korg fairly hard but they finally came thru with the replacement Nautilus. So far so good,