elvisjohndowson wrote:
Does this mean that I have invalidated my OASYS's warranty, just because I performed a full OS 1.1.0 re-install and re-formatted my internal hard disk?
Elvis Dowson
A warranty is not an "all or none" proposition. The warranty really determines "who pays" when a defect is uncovered, since a defective product needs to be "made whole" again.
Here is the Korg USA warranty (I assume different countries have different warranties):
http://www.korg.com/service/warranty.asp
Some key points:
All Korg products purchased from a Korg USA authorized dealer are warranted to be free from defects in material and workmanship to the original consumer purchaser as listed below:
Damage resulting from the following causes are excluded from the warranty set forth above:
--Misuse, including damage occurring during shipment, damage caused by battery leakage, accident, fire, unauthorized repairs, tampering, cosmetic damage or other types of damage which are the result of improper handling or abuse.
- The cleaning of controls or contacts due to exposure to dirty, dusty, or otherwise contaminated environment.
- Damage resulting from modification.
- Damage to units used for loan or rental.
In your situation (and if you lived in the U.S.), the determination of "who pays" relates directly to what is wrong and who is at fault for that defect
I would assume the only part of your warranty you have violated would be any work required to re-calibrate your OASYS, since that is the only thing you messed up by re-formatting your hard drive.
I assume Dan's caution is a general one: if you have a "problem" with your keyboard that needs "fixing", you should always contact your Korg Country Distributor (the one who provides the warranty) before you perform any fixing yourself. The idea is to allow the Distributor to help solve/fix your problem before any damage occurs.
A more concrete example would be this:
-- suppose I noticed some flickering on my LCD touchscreen
-- Korg USA would WANT me to contact their Tech Support (or an authorized Service Center) BEFORE I opened up the OASYS and started messing around
-- the idea would be I need to give Korg USA a chance to fix my problem
-- also, if I DID open my OASYS and start messing around with a screwdriver and I damaged something, Korg USA would NOT be liable for warranty support on a problem I created.