Kronos 88 and RH3 keyboard faulty

Korgstream · Post by **Korgstream** » Mon Oct 24, 2011 10:29 pm

GregC wrote:
Korgstream wrote:After all these problems with the Kronos quality and because Korg does not comment on these issues, today I decided to cancel my reservation at Kronos 88 and return the money. It's sad, because some sounds of Kronos I really like.
Will wait some months and maybe go back to buying after the New Year.
It is obvious for me that Korg not needed my money right now.
you should know that this is not a Korg service web site, this is a Korg keyboard user site.

True, a Korg employee might pop in to address a question. But they are not service employees. This you should understand. Korg has a well established process for service. And this has been communicated numerous times.

With a complex workstation, I do not believe it is practical or 100% accurate to do a full diagnosis on a workstation with a potential defect based on a few remarks on the Internet.

Yes, Greg!
You are right as always, but your beautiful words is only beautiful words. Kronos with problems pop up again and again.

THANKS for your care about Korg and about all of us.
God bless you!

Korgstream · Post by **Korgstream** » Tue Oct 25, 2011 1:12 pm

davesman wrote:Today I called my shop for to change my K88 with cutoff notes for a K61,

K61 dont have any problems with a keybed?

michelkeijzers · Post by **michelkeijzers** » Tue Oct 25, 2011 1:15 pm

Korgstream wrote:
davesman wrote:Today I called my shop for to change my K88 with cutoff notes for a K61,
K61 dont have any problems with a keybed?

I have one key that goes up slowly and when that key is played fast the maximum velocity is not reached. Can be a problem while gigging but I noticed it only after 2 hours of playing. It will be fixed but I don't want to return my Kronos right now ... I will do it when I am on vacation or very busy with other things. It is not a very new (#803) so for newer K61s probably already solved.

Korgstream · Post by **Korgstream** » Tue Oct 25, 2011 3:02 pm

michelkeijzers wrote:
Korgstream wrote:
davesman wrote:Today I called my shop for to change my K88 with cutoff notes for a K61,
K61 dont have any problems with a keybed?
I have one key that goes up slowly and when that key is played fast the maximum velocity is not reached. Can be a problem while gigging but I noticed it only after 2 hours of playing. It will be fixed but I don't want to return my Kronos right now ... I will do it when I am on vacation or very busy with other things. It is not a very new (#803) so for newer K61s probably already solved.

Thanks for answer.

davesman · Post by **davesman** » Tue Oct 25, 2011 3:45 pm

Korgstream wrote:
davesman wrote:Today I called my shop for to change my K88 with cutoff notes for a K61,
K61 dont have any problems with a keybed?

If you read the forums most of the issues with the cut off notes are from the RH3 keybeds K73 and K88, the K61 uses semiwheigted action copied from the M3. If I encounter more probles I will say good bye to Korg.

michelkeijzers · Post by **michelkeijzers** » Tue Oct 25, 2011 3:53 pm

davesman wrote:
Korgstream wrote:
davesman wrote:Today I called my shop for to change my K88 with cutoff notes for a K61,
K61 dont have any problems with a keybed?
If you read the forums most of the issues with the cut off notes are from the RH3 keybeds K73 and K88, the K61 uses semiwheigted action copied from the M3. If I encounter more probles I will say good bye to Korg.

Most is still less than 1% or so. And several of them seem to be related with a hold pedal not calibrated.

Melodialworks Music · Post by **Melodialworks Music** » Tue Oct 25, 2011 4:09 pm

michelkeijzers wrote:
davesman wrote:
Korgstream wrote: K61 dont have any problems with a keybed?
If you read the forums most of the issues with the cut off notes are from the RH3 keybeds K73 and K88, the K61 uses semiwheigted action copied from the M3. If I encounter more probles I will say good bye to Korg.
Most is still less than 1% or so. And several of them seem to be related with a hold pedal not calibrated.

I'm experiencing the cut off problems, and they occur even with no hold pedal connected. At least in my case, the problem is not related to the hold pedal.

PinkFloydDudi · Post by **PinkFloydDudi** » Tue Oct 25, 2011 5:02 pm

Lougheed wrote:
michelkeijzers wrote:
davesman wrote: If you read the forums most of the issues with the cut off notes are from the RH3 keybeds K73 and K88, the K61 uses semiwheigted action copied from the M3. If I encounter more probles I will say good bye to Korg.
Most is still less than 1% or so. And several of them seem to be related with a hold pedal not calibrated.
I'm experiencing the cut off problems, and they occur even with no hold pedal connected. At least in my case, the problem is not related to the hold pedal.

Just curious, did you ever connect a sustain pedal? Given how calibrating the pedal can solve some of the people's problems...I'm wondering if you ever connected a pedal that the issue could happen?

In less confusing words: If you ever connected a sustain pedal I might suggest calibrating with one just to see if that helps?

davesman · Post by **davesman** » Tue Oct 25, 2011 5:04 pm

michelkeijzers wrote:
davesman wrote:
Korgstream wrote: K61 dont have any problems with a keybed?
If you read the forums most of the issues with the cut off notes are from the RH3 keybeds K73 and K88, the K61 uses semiwheigted action copied from the M3. If I encounter more probles I will say good bye to Korg.
Most is still less than 1% or so. And several of them seem to be related with a hold pedal not calibrated.

1% of the reported units in this forums, or at Korg factory??? Could you be precise?

PinkFloydDudi · Post by **PinkFloydDudi** » Tue Oct 25, 2011 5:10 pm

davesman wrote:
michelkeijzers wrote:
davesman wrote: If you read the forums most of the issues with the cut off notes are from the RH3 keybeds K73 and K88, the K61 uses semiwheigted action copied from the M3. If I encounter more probles I will say good bye to Korg.
Most is still less than 1% or so. And several of them seem to be related with a hold pedal not calibrated.
1% of the reported units in this forums, or at Korg factory??? Could you be precise?

he is estimating at korg factory. THis forum is one of the first places people turn when looking for help for an issue...so the number of reported issues is very much a distortion of the actual number.

michelkeijzers · Post by **michelkeijzers** » Tue Oct 25, 2011 6:15 pm

No there was a forum thread and only about 15-20 people reacted so most complaints are from the same group of people.

PinkFloydDudi · Post by **PinkFloydDudi** » Tue Oct 25, 2011 6:49 pm

michelkeijzers wrote:No there was a forum thread and only about 15-20 people reacted so most complaints are from the same group of people.

That was more than 1% of the responders

=P

keekma · Post by **keekma** » Tue Oct 25, 2011 7:21 pm

PinkFloydDudi wrote:
Lougheed wrote:
michelkeijzers wrote: Most is still less than 1% or so. And several of them seem to be related with a hold pedal not calibrated.
I'm experiencing the cut off problems, and they occur even with no hold pedal connected. At least in my case, the problem is not related to the hold pedal.

Just curious, did you ever connect a sustain pedal? Given how calibrating the pedal can solve some of the people's problems...I'm wondering if you ever connected a pedal that the issue could happen?

In less confusing words: If you ever connected a sustain pedal I might suggest calibrating with one just to see if that helps?

I dit try several types of sutainpedal and did calibrate. It makes no difference.
With or without a pedal the cutoff is happening.

It also happens with or without the damperresonance on or off.

michelkeijzers · Post by **michelkeijzers** » Tue Oct 25, 2011 7:28 pm

PinkFloydDudi wrote:
michelkeijzers wrote:No there was a forum thread and only about 15-20 people reacted so most complaints are from the same group of people.
That was more than 1% of the responders

=P

Yes people who don't have problems don't respond ... probably even a lot are not really active on this forum. If one has a problem, they start to google and tend to fill in those problem report threads.

Of course there is a problem with the 73/88 keybeds, but the majority don't have problems and the people who have problems, should request a new one or bring it to repair .. or wait with repair if they want to use the Kronos right now but don't keep posting it's a problem since they haven't returned it.

madbeatzyo111 · Post by **madbeatzyo111** » Tue Oct 25, 2011 8:37 pm

GregC wrote:you should know that this is not a Korg service web site, this is a Korg keyboard user site.

True, a Korg employee might pop in to address a question. But they are not service employees. This you should understand. Korg has a well established process for service. And this has been communicated numerous times.

With a complex workstation, I do not believe it is practical or 100% accurate to do a full diagnosis on a workstation with a potential defect based on a few remarks on the Internet.

I think we all understand this. It appears all those with problems have already addressed the proper channels (Korg tech support, distributor, retailer, etc.) or are waiting for v1.5 to fix the issue.

What they want from this forum is a sense that Korg knows and cares about what's going on, as well as to commiserate with other people who have the same problem. If you have a good Kronos, this thread shouldn't take away your enjoyment of it. But to those with problematic Kronos, it could do a lot to make them feel better about a very frustrating and dismaying situation.