Korg Forums

rrricky rrrecordo wrote:The RH3 design has been altered for a reason, and all Kronos owners should continue to be entitled to voice their concerns in this regard.

The Kronos will continue to receive design refinements throughout it's life. There will always be discussion about it. And as I have always done, I'll document each and every change I can with pictures and info.

As far as the RH3 is concerned, if the keyboard is broken, they will replace it under warranty. I don't see why there's any argument after that. Nobody every complained about how bad it felt, only the double striking. Now that some are saying the new one feels nicer, people are complaining how poor theirs feels now. Ugh. When will it ever end?

Good that it's a non-issue for you, Chuck

This is all the honor of Sharp and those who run this site to let all opinions be expressed. otherwise it is just the site that may become totally suspect of bias and therefore quite useless.

Hi

I would opt to keep the thread open, but have the discussions more constructive and on topic.

Based on the thread, I postponed buying the Kronos88. After the announced fix, I decided to finally order the 88 last week, and it arrived yesterday. Luckily, it does not have the cut-off issue (at least so far). But at least the fix is possible now, so if it happens, I can send it in.

And man oh man, what a nice keyboard it is! Have been reading a lot on it, watching demo's and had a live demo in a muisic shop here, but having it finally at home, its sound is amazing!

In sticky #1, Sharp writes:
All issues relating to the RH3 keybed note cutting off are restricted to this thread.
http://www.korgforums.com/forum/phpBB2/ ... hp?t=65292

Unfortunately, right now that thread has veered off into childish personal attacks and bickering, while this thread (about closing that thread) has veered off topic into discussions that belong in that thread. To me, this implies a few things:
1). Don't close that thread, since apparently the discussion is not done
2). We, as a group, need to do a better job of nudging discussions back on-topic and discouraging the behaviors that inevitably seem to decay into nasty rants and personal attacks.

I'd like to see the keyboard note cutoff threads removed of their sticky status, and a new sticky that summarizes the situation. The new sticky could just state:
A) what the note cutoff issue is
B) how to tell if you have it
C) what to do about it, .i.e. how to get it repaired
D) perhaps.. Links to threads discussing it.
Whatever else the author thinks is essential to include.
Then, lock that new sticky.

I voted NO, because it smells like censorship and that is against my values. Yes, there is a lot of pointless rant going on in the thread, but also useful information.

If the thread was closed, where will the people who suffer from the same problem go to in the future? I'm afraid they would open new threads and that would be worse than having one, although a very large one.

Of course rom Korg's reputation point of view I understand, why is should be closed.

Kim wrote:Of course rom Korg's reputation point of view I understand, why is should be closed.

I think closing it would even do more damage to their already destroyed current reputation in the current musician scene.

1637 replies and almost 100.000 pageviews says something of how big this issue is for a lot of people. Now that a solution is on the way for the people with cutoff problems, the best thing that could happen for Korg is the positive reactions of people that have their board fixed and when they say that the issue is solved. That would restore faith in the product when upcoming buyers would read that people that weren't happy at first eventually are happy with the new keyboards supplied.

The negative atmosphere and rants are caused by a few people, just warn them and if that doesn't help ban them. Who cares, the community doesn't need people that insult others.

To be honest, the remarks in that thread made me decide a long time ago to leave the forum. I was one of the 'early complainers' that the keyboard didn't work and the way people reacted on my (and others) reactions made me realise that the Korg community online has changed a lot over the past few years. I've tried to delete my account here, but i couldn't find a button for that. Now i'm glad that didn't work because the atmosphere is improving over here and it's more fun now to help people with problems.

But closing threads isn't a solution for the problem that people can't behave. If someone has no respect for an other and can't discuss things in a normal way then i don't see why they couldn't be warned.

I feel this thread should remain open unless Korg Japan decides to communicate clearly and completely the facts about the problem. Korg Japan's communication is terrible, and Korg US cannot fix that.

qrobinez wrote:
I think closing it would even do more damage to their already destroyed current reputation in the current musician scene.

1637 replies and almost 100.000 pageviews says something of how big this issue is for a lot of people. Now that a solution is on the way for the people with cutoff problems, the best thing that could happen for Korg is the positive reactions of people that have their board fixed and when they say that the issue is solved. That would restore faith in the product when upcoming buyers would read that people that weren't happy at first eventually are happy with the new keyboards supplied.

The negative atmosphere and rants are caused by a few people, just warn them and if that doesn't help ban them. Who cares, the community doesn't need people that insult others.

+ 1 to this.
It's not only Korgs reputation but the reputation of this forum and community which is under discussion here.
Even if done with the best of intentions this will be seen as censorship in the wider musical community. This is not the only place where this issue is being discussed, and stopping it here won't make it go away - for Korg at least.
I have enormous sympathy for Korg in as much as I think that the tsunami caused massive problems - I've talked to a couple of reps about this and hearing how suppliers and assemblers were just wiped out makes you wonder how they managed to get the Kronos out at all ( and puts the long wait we had for it into perspective ). But I also think they could have made a much better job of their response to the keybed problem.
If it hadn't been for this thread I very much doubt we'd have seen a public response of any kind from Korg, who would much rather have wanted to deal with complaints on an individual basis without having to acknowledge a wider issue. Fortunately in this day and age it's much harder for companies to have this as an easy option.
This forum is still the only place there has been an official response - and I think we can be proud of our part in that happening.
I'll be getting the fix as soon as Korg UK tell me they have the parts - but it's perfectly reasonable for people to wonder about the nature of the problem, if they might develop the problem in the future and what might happen if this occurs outside of warranty, given that Korg are changing the keybed going forward. If we could get an answer to these questions I think we could be proud of that too - and it would go a long way to restoring Korgs reputation.
Imho this forum shouldn't be moderated to suppress legitimate concerns - it should be moderated to stop the attacks on people who raise them, which are made by a small minority of usual suspects. Not only would that be good for the forum, it would be good for Korg.

Kim wrote:where will the people who suffer from the same problem go to in the future?

Korg?

Just guessing here....

Product Reviewer wrote:Korg US cannot fix that.

Korg US is not fixing faulty keybed?

We let the thread go on for 110 pages. I'd hardly call that censorship!

Anyway, the decision has been made to keep the thread closed.

It's a shame that we have to lock threads at all but sometimes it is necessary.

It grew beyond being a useful resource. It being closed will not stop people from still searching the thread for any information that they might require if their keyboard developes a fault later down the line.

keyplayer14 wrote:

qrobinez wrote:
I think closing it would even do more damage to their already destroyed current reputation in the current musician scene.
1637 replies and almost 100.000 pageviews says something of how big this issue is for a lot of people. Now that a solution is on the way for the people with cutoff problems, the best thing that could happen for Korg is the positive reactions of people that have their board fixed and when they say that the issue is solved. That would restore faith in the product when upcoming buyers would read that people that weren't happy at first eventually are happy with the new keyboards supplied.
The negative atmosphere and rants are caused by a few people, just warn them and if that doesn't help ban them. Who cares, the community doesn't need people that insult others.

+ 1 to this.
It's not only Korgs reputation but the reputation of this forum and community which is under discussion here.
Even if done with the best of intentions this will be seen as censorship in the wider musical community. This is not the only place where this issue is being discussed, and stopping it here won't make it go away - for Korg at least.
I have enormous sympathy for Korg in as much as I think that the tsunami caused massive problems - I've talked to a couple of reps about this and hearing how suppliers and assemblers were just wiped out makes you wonder how they managed to get the Kronos out at all ( and puts the long wait we had for it into perspective ). But I also think they could have made a much better job of their response to the keybed problem.
If it hadn't been for this thread I very much doubt we'd have seen a public response of any kind from Korg, who would much rather have wanted to deal with complaints on an individual basis without having to acknowledge a wider issue. Fortunately in this day and age it's much harder for companies to have this as an easy option.
This forum is still the only place there has been an official response - and I think we can be proud of our part in that happening.
I'll be getting the fix as soon as Korg UK tell me they have the parts - but it's perfectly reasonable for people to wonder about the nature of the problem, if they might develop the problem in the future and what might happen if this occurs outside of warranty, given that Korg are changing the keybed going forward. If we could get an answer to these questions I think we could be proud of that too - and it would go a long way to restoring Korgs reputation.
Imho this forum shouldn't be moderated to suppress legitimate concerns - it should be moderated to stop the attacks on people who raise them, which are made by a small minority of usual suspects. Not only would that be good for the forum, it would be good for Korg.

It appears that some do not understand that korg is essentially a small co.

As such, they have limited resources, and are constrained on how to apply there limited resources . Based on my experience in the electronics industry, the service side is low on the food chain for resources and operational tools .

As musicians, you are not interested in this. You expect everything to be in place, no matter if the co is small, there was a tsunami, there was radioactive leakage , there was significant interruption in the supply chain, there was bad luck on parts on the rh3.

And it is really cool, to slag a company for several months, to expect your questions to be personally addressed, and anybody who does not do the same is a fan boy. After all, a slagger is not responsible for negative remarks, they can go on for some time, and find others who agree with them , in the heat of the moment. I suppose some may think that is cool.

However, some may have noticed that the rh3 fix is in place, there is no conspiracy theory, there is a major os upgrade and new expansions are a reality. That has always been the plan and it did not magically happen based on a bunch of Internet posts. The plan happened because there was an organized approach and a lot of hard work by a dedicated bunch of folk.

I have more regard for tangible results vs a lot of weekly communication from a company. Such companies know that the results speaks volumes vs a touchy feely announcement that essentially says, ' we understand the issue, we are sorry about the inconvenience, we are working on a solution, please work us and be patient , etc, etc. "

You may have also noticed that it is easy to tear something down and that it is more difficult to build something . I have high regard for a group of folks, who are determined to build something , even while there are significant and unexpected obstacles.

I disagree very strongly with the closing of the RH3 thread.

I am a new to this forum. My last Korg before this was an X3, before that a DW8000, both of which I bought new. So, yes, I'm old. It is irrelevant what brand of boards I have used and still use in the interim.

I have watched the thread, read it from the beginning. My board suffers from the problem. I found the thread extremely helpful, as did my dealer. Now I am awaiting a new board from a new batch from Japan, rather than the "fix". A decision made mutually between me and my dealer. I am in the USA.

To close the RH3 thread based on the arguments and trolls of 'fan boys" with agenda's, I find extremely disconcerting.

Forum moderators:

If you can't just shut somebody up when they are out of line and simply argumentative and discretely pointing to there political and spiritual views (which are supposedly not allowed according to the forum faq) then why are you even moderators?

This was open discussion of a common problem with the Kronos weighted action.

If there are boards out there still with the problem, then it is still open for discussion. Period.

Now, censor me!

Pepperpotty wrote:We let the thread go on for 110 pages. I'd hardly call that censorship!

Anyway, the decision has been made to keep the thread closed.

It's a shame that we have to lock threads at all but sometimes it is necessary.

It grew beyond being a useful resource. It being closed will not stop people from still searching the thread for any information that they might require if their keyboard developes a fault later down the line.

It's a pity that you have decided this.

It is not as if the discussion was initiated by trolls; instead, it addressed a serious existing problem and the concern of many users, and as such it served a very legitimate purpose.

I can name you a few examples of forums which decided to implement a banning procedure for critical posts, and which, as a result of this censorship, have become very quiet deserted places.
It would be a shame if the same would happen to this forum, because this forum has been a vibrant place, and up to recently it had a balanced mix of pro and con.

I strongly feel that the move to implement a stricter form of censorship is most definitely a step in the wrong direction and it certainly is not a step in the interest of KORG users.

But, if your desire is to create an OASYS of peace and quiet, by all means, continue to close down all expressions of criticism.