Touch Screen LOCK/UNLOCK problem

karmathanever · Post by **karmathanever** » Mon Jul 11, 2016 7:41 am

Hi Johnnie - what a nightmare!!!!

You should consider referring them to this forum topic.
It is clearly a manufacturing fault/weakness.

You have a decent supplier - hopefully all will be good.
Let us know your progress.

Pete

johnnie · Post by **johnnie** » Mon Jul 11, 2016 9:03 am

karmathanever wrote:Hi Johnnie - what a nightmare!!!!

You should consider referring them to this forum topic.
It is clearly a manufacturing fault/weakness.

You have a decent supplier - hopefully all will be good.
Let us know your progress.

Pete

Hi Pete The supplier is BONNERS MUSIC Eastbourne UK a really caring customer orientated shop/company who have already informed me this morning that my 4X is on route to Korg UK. I already sent Bonners a splash of Sam's picture and the link to this thread. Johnnie

karmathanever · Post by **karmathanever** » Tue Jul 12, 2016 11:10 am

Ah!! Bonners - they look pretty decent even from their youtube demos

keith-helen · Post by **keith-helen** » Tue Jul 12, 2016 12:28 pm

I have dealt with Bonners for many years and can say quite honestly that they have always been very very helpful.
I would not go anywhere else.

Regards

Keith Lawton

DonM · Post by **DonM** » Fri Jul 22, 2016 3:27 pm

I'm wondering when and if Korg is going to address this!

johnnie · Post by **johnnie** » Sat Jul 23, 2016 5:50 am

DonM wrote:I'm wondering when and if Korg is going to address this!

I have been told on Friday by Bonners that my 4X is en-route to me from Korg.
Apparently Korg UK have sent a report to Korg Italy after replacing the screen mechanism. That is about all I know at the moment but I will keep you posted.I haven't had any personal contact with Korg UK over this as Bonners have dealt with this on my behalf.

DonM · Post by **DonM** » Sat Jul 23, 2016 3:03 pm

I thought Paulo was getting involved. ?

Paolo@Korg · Post by **Paolo@Korg** » Sat Jul 23, 2016 8:44 pm

Don,

We are following this issue with the help of our distributors and service centers.

Paolo

DonM · Post by **DonM** » Sat Jul 23, 2016 11:06 pm

Thank you! What action should I take to get mine repaired?

johnnie · Post by **johnnie** » Mon Jul 25, 2016 5:34 am

Paolo@Korg wrote:Don,

We are following this issue with the help of our distributors and service centers.

Paolo

Paolo please notify your service centres not to assume the screen was damaged by the owner/operator as it was me in the first instance but consider it is a fault in the manufacture of the product and should be covered by warranty. My 4X had to be returned back to Korg UK twice because of this assumption. Johnnie

iOpus · Post by **iOpus** » Sat Aug 06, 2016 10:18 am

Paolo@Korg wrote:Don,

We are following this issue with the help of our distributors and service centers.

Paolo

Hi Paolo.
Pls tell me what about users who do not have guaranty and (good) service in country for keyboards. My screen also doesn't lock.
Is it possible to find some manual for self repair.
Thx.

johnnie · Post by **johnnie** » Sat Aug 06, 2016 12:50 pm

iOpus wrote:
Paolo@Korg wrote:Don,

We are following this issue with the help of our distributors and service centers.

Paolo
Hi Paolo.
Pls tell me what about users who do not have guaranty and (good) service in country for keyboards. My screen also doesn't lock.
Is it possible to find some manual for self repair.
Thx.

Good point what about iopus suggestion for home repair???or at the very least at dealer level I was without my 4X for over a month

DonM · Post by **DonM** » Sat Aug 06, 2016 2:16 pm

Yes, it is a shame. I'm not sure what to do at this point.

johnnie · Post by **johnnie** » Sat Aug 06, 2016 5:51 pm

DonM wrote:Yes, it is a shame. I'm not sure what to do at this point.

As this now seems to be a manufacturing problem Korg should repair your 4x as it is a component failure and seems to be a widespread problem. Lets say like a factory recall

Paolo@Korg · Post by **Paolo@Korg** » Sun Aug 07, 2016 9:48 am

Hi, at the moment the only thing I can tell is to refer to an authorized service center. There are no instructions for self repair available. The issue is still under observation.

Paolo

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Touch Screen LOCK/UNLOCK problem

bonners