I can't answer for how the other guy was effective in bringing suggestions from users to Korg. Rich Formidoni was able to give hints of up coming things but not too much. When it came to the creation of the Kaossilator Pro it was quite clear that Rich gave Korg user suggestions about the 1st Kaossilator. Rich was very helpful in answering questions relating to existing products and always got back to Forum sent personal messages.Tarekith wrote:That's great they were here, but how open were they about product development or future plans for existing products? Was there any feedback about user requests, and did it ever result in OS updates based on user feedback?SMK wrote:What many people are actually expecting from Korg is a level of service that existed 2 years ago.Tarekith wrote:Korg has NEVER been that open of a company, I'm still surprised so many people "expect" that they should be. Interesting seeing how what people expect out of a company over time.
2 years ago you could call Korg New York between 9am to 6pm EST and there was a tech ready to help you with your gear or even answer pre-purchase questions. These techs were so good. This team in New York were absolutely amazing. At one time I had a fresh new ESX and I was trying to get it to do something my ES-1 did very well. It seemed the ESX had lost a critical feature (it did) but there was a way around it. The Korg tech I worked with sent me an e-mail with the correct pattern and setting file to make that ESX function the way I wanted it.
Also we used to have 2 Korg reps on the forums. Rich Formidoni and some other guy (forgot his name). Rich was really good with the Kaoss and keyboard crowd. The other guy was more an Electribe expert.
So to suggest that peoples expectations of Korg might be unrealistic is really way far from the truth.
Korg had fantastic customer engagement. The reason everyone is critical and unhappy of/with Korg is this level of engagement is completely gone.
The point is that this is what most everyone here is used to and now Korg does not have these resources.