petr14 wrote: .. I needed a new instrument right now and the current state of the Pa5X is enough for me. I didn't want to buy the old Pa4X anymore. I'd rather buy the Pa5X and wait for them to improve it, but it's already usable and I'm using it....
Maybe
for your needs Pa5x is already useable und you are using it, also while
at the same time
- the manuals and
specs do not reflect the product
- the determination of
current state would analyse faults and incomplete features.
Measured against the offered properties of the product, your current claims are infinitesimally small and so meaningless that it is
not ok to criticize the decision of prospects, who expect the product with the properties with which it is offered.
Korg offers a Pa5x - it doesn't match the properties as offered, that's dubious. It is irrelevant whether customers have already bought the device or want to buy it soon. It is
not obligatory for the customer to check the properties offered and sometimes it is not even possible. However, it is
obligatory for Korg to deliver exclusively for the properties offered -
everything else is dubious. because customers can rely on it with confidence.
All global trade works on this confidence - else business would go bankrupt.
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petr14 wrote: ....... They are unhappy because they didn't wait, they made a hasty purchase. And that was their decision...
Finally please stop your ridiculous, rude insults - nobody's decision is responsible for the mistakes and shortcomings with which KORG grossly abuses the trust of long-standing customers!
Once offered by Korg, every customer may confidy to buy the product as advertised without necessarity of controlling this - also with the Pa5x no customer is responsible for this. Maybe breach of trust is favored by borderline stupid postings - and that's a shame!
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karmathanever wrote: ...The biggest issue with all of this (IMHO) is the absence of communication & customer care ......
nitecrawler wrote: ...One thing that has been mentioned is that control of the production and development of Korg professional arrangers is no longer controlled by Korg Italy. Rather it has been taken over by Korg Japan it seems ...
I also think there farther nothing is controlled by Korg Italy but Japan. That's actually one of the hopes, maybe in future to get the Pa5x as a full-fledged arranger and a Pa1000 with a satisfactory update.
The absence of communication and customer care will not change anytime soon, because in recent years communication with Korg has only been possible through sales. This channel will probably remain the same in the future and essential communications will continue to be rejected with the information, that mails are forwarded to the manufacturer due to decision handicaps - and answer is always uncertain.
