Posted: Thu Nov 07, 2019 7:43 pm
I don't believe that Korg doesn't care. If there's a disconnect with what customers actually want, it's likely their marketing department, which primarily drives new products (or rejigging existing product lines and marketing them as super special limited editions, LOL.). Engineering and software departments, who have amazing ideas, always have to work within the requirements that are most often set my marketing departments. I know this all too well. Engineers have tons of great ideas that we would find useful as musicians, and marketing doesn't give a crap about 'em most of the time. Because of costs and profit margins and market share and whatever else marketing considers important, which is subject to change 20 times before lunch.
But even so, there has been a paradigm shift for most companies to do their communicating with customers via social media instead of forums such as these. Korg does have YouTube channel. I don't follow it, so I don't know if they reply directly to viewer's comments... but they do put out a lot of content on it. I am not a fan of social media communication though, and I've long ago deleted all of my social media accounts.
Most people here know we lost a few Korg employees who did frequent this forum. Rich F. comes to mind, and I think he's gone to Casio now. Great guy, always willing to help out and give advice and tutorials. His leaving is definitely Korg's and our loss.
Korg's Dan P. may still be around, but when I last saw him post here, it's usually to correct some sort of misinformation in a topic and to provide tech tips, etc. Dan used to be heavily involved with the various Wavestation sites and his own site nearly 20 years ago... he's a great guy, honestly -- very smart and super helpful when he has the time (and he never had a lot to begin with but he would try to help when he could). It would be extremely disingenuous to say he doesn't care -- I know he cares very much. If you want to know anything and everything about wave sequencing, there is no better person than Dan P. Full stop. But he might not have much time anymore, and that's fair enough. He's given us more than enough of it.
Stephen Kay used to work for Korg, and he's still here, still helping people out even for non-KARMA stuff. Another great guy with very limited time, and I've always appreciated how helpful he's been to me personally. Although he doesn't work for or with Korg any longer, he's got a great understanding of how Korg does operate and could do a heck of lot better at explaining why things at Korg are the way they are than I could ever hope to do.
Anyway, I just wanted to give my point of view. Korg could probably do better than they are doing now, but whether they need to monitor this forum given the huge amount of posts on just the Kronos board alone... they'd have to hire more staff. LOL. Ultimately, this is a users' forum, so we have to rely on each other. We can still complain about Korg if you want. :)
But even so, there has been a paradigm shift for most companies to do their communicating with customers via social media instead of forums such as these. Korg does have YouTube channel. I don't follow it, so I don't know if they reply directly to viewer's comments... but they do put out a lot of content on it. I am not a fan of social media communication though, and I've long ago deleted all of my social media accounts.
Most people here know we lost a few Korg employees who did frequent this forum. Rich F. comes to mind, and I think he's gone to Casio now. Great guy, always willing to help out and give advice and tutorials. His leaving is definitely Korg's and our loss.
Korg's Dan P. may still be around, but when I last saw him post here, it's usually to correct some sort of misinformation in a topic and to provide tech tips, etc. Dan used to be heavily involved with the various Wavestation sites and his own site nearly 20 years ago... he's a great guy, honestly -- very smart and super helpful when he has the time (and he never had a lot to begin with but he would try to help when he could). It would be extremely disingenuous to say he doesn't care -- I know he cares very much. If you want to know anything and everything about wave sequencing, there is no better person than Dan P. Full stop. But he might not have much time anymore, and that's fair enough. He's given us more than enough of it.
Stephen Kay used to work for Korg, and he's still here, still helping people out even for non-KARMA stuff. Another great guy with very limited time, and I've always appreciated how helpful he's been to me personally. Although he doesn't work for or with Korg any longer, he's got a great understanding of how Korg does operate and could do a heck of lot better at explaining why things at Korg are the way they are than I could ever hope to do.
Anyway, I just wanted to give my point of view. Korg could probably do better than they are doing now, but whether they need to monitor this forum given the huge amount of posts on just the Kronos board alone... they'd have to hire more staff. LOL. Ultimately, this is a users' forum, so we have to rely on each other. We can still complain about Korg if you want. :)
I actually don't envy synth makers.