Kronos online store unusable?

SeedyLee · Post by **SeedyLee** » Mon Sep 28, 2015 11:44 am

Having just installed a juicy new 120 GB SSD in my original generation Kronos, I was excited to try installing some of the demo EXs packages from Korg's website at https://shop.korg.com/kronossoundlibraries. But despite having an Intel i7 based PC with 32 GB RAM, the website just brings my machine to its knees.

Have tried with Edge, Internet Explorer and Chrome all with the same outcome - the page just completely fails to load and/or crashes the browser.

Anyone else having the same issue?

SeedyLee · Post by **SeedyLee** » Mon Sep 28, 2015 11:50 am

Whoops - I just clicked "Add to Cart" and brought down the Internet and the power grid in three states.

DeltaJockey · Post by **DeltaJockey** » Mon Sep 28, 2015 12:36 pm

Power's still on here over on the east coast

Sorry you're having trouble....

I just saw your post, and having seen a lot of people complain about the website, I thought I'd try it right now, to see if it was in fact, the site.
I must confess, I've never really had that much trouble with it.....yes it is loading a lot of stuff, and I generally give it a minute or so to get itself sorted out, but after that it's seems ok.

I have several computers, and it's usually the same on all of them,
Macs, PC's, mostly with Firefox.

Maybe this time it's because of the blood moon holocaust!

Chris

voip · Post by **voip** » Mon Sep 28, 2015 12:44 pm

It's down to sub-optimal web design. Quite a bit of content is preloaded when the website is accessed, and this can take a while It does make playing the demos much quicker once the site has loaded, but it can seem like an age before that happens.

.

GregC · Post by **GregC** » Mon Sep 28, 2015 3:05 pm

SeedyLee wrote:Having just installed a juicy new 120 GB SSD in my original generation Kronos, I was excited to try installing some of the demo EXs packages from Korg's website at https://shop.korg.com/kronossoundlibraries. But despite having an Intel i7 based PC with 32 GB RAM, the website just brings my machine to its knees.

Have tried with Edge, Internet Explorer and Chrome all with the same outcome - the page just completely fails to load and/or crashes the browser.

Anyone else having the same issue?

been mostly like this for 3-4 years. Safari is my browser and my mac is 5 yrs old.

Having a strong network connection might help. I very slowly scroll down the sample lib list. This patient step seems to help my browser to not lock up on the poorly designed page

danatkorg · Post by **danatkorg** » Mon Sep 28, 2015 3:49 pm

voip wrote:It's down to sub-optimal web design. Quite a bit of content is preloaded when the website is accessed, and this can take a while It does make playing the demos much quicker once the site has loaded, but it can seem like an age before that happens.

.

The webmaster is aware of this, and is working on a revision to improve it. The design made sense early on with only a few items in the store, but (happily!) we are far past that now. In the meantime, I'm sorry for the inconvenience.

lonelagranger · Post by **lonelagranger** » Mon Sep 28, 2015 9:58 pm

I also experienced extreme trouble trying to use the website. In fact when I would try and load the Demos it would bring up a GoDaddy site. Have no idea why. It made me afraid to even attempt to actually buy anything there. I am sure they have lost sales just because of these issues. A shame really.

Bachus · Post by **Bachus** » Tue Sep 29, 2015 4:36 am

danatkorg wrote:
voip wrote:It's down to sub-optimal web design. Quite a bit of content is preloaded when the website is accessed, and this can take a while It does make playing the demos much quicker once the site has loaded, but it can seem like an age before that happens.

.
The webmaster is aware of this, and is working on a revision to improve it. The design made sense early on with only a few items in the store, but (happily!) we are far past that now. In the meantime, I'm sorry for the inconvenience.

Thanks Dan,

Its the only part of my Kronos experience being subpar. the idea behind the webshop is just perfect, so now its up to Korg to get it back to feel like 2015 instead of 1995's internet feeling.

Oh, and its still to bad, they dont have any new synth engines for sale in the shop, i would love to see some of the modukarity of the Oasys being added to a future Kronos replacement.

SeedyLee · Post by **SeedyLee** » Tue Sep 29, 2015 5:41 am

danatkorg wrote:
voip wrote:It's down to sub-optimal web design. Quite a bit of content is preloaded when the website is accessed, and this can take a while It does make playing the demos much quicker once the site has loaded, but it can seem like an age before that happens.

.
The webmaster is aware of this, and is working on a revision to improve it. The design made sense early on with only a few items in the store, but (happily!) we are far past that now. In the meantime, I'm sorry for the inconvenience.

Thanks Dan - that's great news! And congratulations on cultivating a thriving Kronos development community!

In the meantime, I managed to download most of the EXs demos by writing a shell script to iterate through all the potential URLs on the gearzonemusic website. Solves the problem until I need to purchase one at least

SDDP · Post by **SDDP** » Tue Sep 29, 2015 5:23 pm

You need to follow these steps to make it work correctly:
1) unplug your modem/router.. Wait a minute and re-plug it
2) restart your computer
3) clear you cache
4) go to their site and store and load what you're looking for
5) watch the entire Trilogy of Lord of the Rings
6) come back to your computer and all the sounds/library should be loaded and ready to go

Derek Cook · Post by **Derek Cook** » Tue Sep 29, 2015 5:28 pm

danatkorg wrote:
voip wrote:It's down to sub-optimal web design. Quite a bit of content is preloaded when the website is accessed, and this can take a while It does make playing the demos much quicker once the site has loaded, but it can seem like an age before that happens.

.
The webmaster is aware of this, and is working on a revision to improve it. The design made sense early on with only a few items in the store, but (happily!) we are far past that now. In the meantime, I'm sorry for the inconvenience.

Hi, Dan

If your webmaster is looking at it, can I please make the observation that not everybody in the world is blessed with superfast broadband, which makes the issue raised above even worse.

Whilst living in West Wales is a blessed choice for most things regarding quality of life, I am still in the relative stone ages when it comes to Internet - the average speed is about 700Kbs where we live, if we are lucky - not helped by distance from telephone exchange and a crumbling, decaying network of underground aluminium phone cables - not good when it rains as happens in Wales now and again

.....

The SuperFast Wales fibre roll out might get around to me one day............ Zzzzzz

So, a lot of websites are becoming unusable to us due to download speed assumptions, that might be OK for population centres, but whuch are a joke for rural users. It's not too bad where the websitre is realtively static so downloaded items are cached - but in the case of the Korg shop it seems painful everytime I visit, as if it serves everythinhg up dynamically everytime I visit.

A website that is "chunked" so you are only loading what you need to as you navigate through it is a blessing in my situation!

Don't add in huge graphics unless you really need to.

voip · Post by **voip** » Tue Sep 29, 2015 8:42 pm

[quote="Bachus"][quote="danatkorg"][quote="voip"]It's down to sub-optimal web design. Quite a bit of content is preloaded when the website is accessed, and this can take a while It does make playing the demos much quicker once the site has loaded, but it can seem like an age before that happens.

[/quote="voip"]

The webmaster is aware of this, and is working on a revision to improve it. The design made sense early on with only a few items in the store, but (happily!) we are far past that now. In the meantime, I'm sorry for the inconvenience.[/quote"danatkorg"]

Thanks Dan,

Its the only part of my Kronos experience being subpar. the idea behind the webshop is just perfect, so now its up to Korg to get it back to feel like 2015 instead of 1995's internet feeling.

Oh, and its still to bad, they dont have any new synth engines for sale in the shop, i would love to see some of the modukarity of the Oasys being added to a future Kronos replacement.[/quote="Bachus"]

Second the thanks, Dan, and understand the website evolution being the issue.

Hmm, the quote option didn't work properly. Ah well.
.

cyberjester · Post by **cyberjester** » Fri Nov 20, 2015 11:38 am

It's getting even worse

. If this "pretty" and "very well" designed online shop fails to generate proper authroizations keys for sound libraries during an online purchase.

I put two of the new KApro libraries into the shopping basket and provided CC data as usual. The process went successfully through (at least from a KORG's perspecitve, money transfer was successfully) BUT only one out of two authorization keys was provided to me after the transaction. Afterwards the odyssey with various support and dirstribution channels started and is still ongoing.

Obviously, unfortunately I am sitting on the wrong end of the globe (Switzerland) to receive timely and andquate support from KORG.

rpowell01 · Post by **rpowell01** » Fri Nov 20, 2015 3:03 pm

The store website has always had issues of being slow, mainly on Firefox browser. I don't even go there anymore because it takes a while to load on all my macs. I 'd wish they come up with a better website instead of using TABs.

cyberjester · Post by **cyberjester** » Sat Nov 21, 2015 9:43 am

It got finally resolved but only with direct engagement of the KApro folks. Thanks to them for this. Maybe a complete redesigned webshop would be the best, instead of leaving this stoneaged one up and running

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Kronos online store unusable?

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