Boot and restore problems

danah · Post by **danah** » Mon Dec 19, 2011 7:06 pm

Greetings all, and thanks for your incredible work on this forum.

I would very much appreciate any help for my intermittent and now seemingly permanent boot up and restore problems with my Oasys88.
First question, what's the best way to talk to Korg tech support? I've been calling 516-333-8737 for a long time and getting busy signals. In the past when I did get through, and if I remember right, did this led to voicemail to set up appointment times? Is there a better way, like an e-mail address?

The intermittent booting problems started with not even getting to that beat, or sometimes a frozen Korg screen or just a black screen. After taking it to the shop he could find nothing wrong but it started booting again. I had 1.3 updates and authorizations working.

Per the parameter guide 1.2 I was trying to choose the option to restore the operating system and factory sounds. Made CDs from the image from the restore 1.3 .1 set. I was able to boot from the CD and to get to the point to choose the option to restore the operating system and factory sounds. A blank screen would follow. I got this far both for what is called disc one and another disk image that I thought came with the set. Is this fifth image really the first CD? It is called reauth.iso and is 6208kb. It contains an init.img from 8/25/11 and a boot folder with isolinux form 04 in three other files from 04 and 2011. Also what is the 1.3.3a image for? Is there a way to check to see if I numbered the four CDs correctly, or will it tell me if it's the wrong disk?

Sometimes I can put one of these CDs in after I start it to get to be boot CD prompt. I don't know if I'm supposed to do anything to get it to proceed and pressing keys seems to have no input.

Thanks for your help in advance.

cello · Post by **cello** » Mon Dec 19, 2011 8:06 pm

Hi Danah and welcome to the forums!

Korg Tech support is unlikely to offer any help over the phone as the OASYS is now discontinued, which means 'unsupported'. They will however every tell you to send your O88 in for repair for a fee.

I'm afraid I've not had the problem you describe so can't offer an pointers - other than the usual one of making sure you have no USB attachments to your O during boot-up.

Why were you restoring the OS - were getting other problems that needed you to resore?

Maybe some of the other guys here have some ideas that might help...

danah · Post by **danah** » Wed Jan 04, 2012 7:58 pm

Thanks Cello,

The reason I was restoring the OS was to help both intermittent boot up (now permanent) and freezing problems.

My repair guy did not diagnose it and I may know as much as he in this regard.

Would really appreciate any assistance as my baby is still dead in the water.

cello · Post by **cello** » Wed Jan 04, 2012 8:03 pm

By what you just posted, I'm beginning to think it might be a RAM problem.

What RAM do you have installed? Expanded to 2GB?

RAM cards over time can become volatile (or sometimes instantly if mega-cheap!).

If you have 2Gb installed, it would be worth removing one of the RAM cards (instructions are in the manual).

Then start her up again and see what happens. If same problem exists, then swap the installed one with the one you removed earlier. Then start up again.

It's unlikely they both will have 'died' - but possible, I suppose in which case it would be worth getting 2 new 1Gb RAM cards.

Worth a try to keep your O up and running

If new RAM doesn't work then it could be a harddisk issue - but let's work on the cheaper/easier option first (my car mechanic taught me that a long time ago!), so try the RAM swap and we'll keep fingers crossed for you!

danah · Post by **danah** » Mon Jan 09, 2012 7:37 pm

Thank you cello for the suggestions. It is 2 gigs and probably factory installed. I will try the RAM removal and or swap.

Gratis