Kronos 88 and RH3 keyboard faulty

Kim · Post by **Kim** » Wed Oct 19, 2011 7:19 pm

Just made a video of my problem.

http://www.youtube.com/watch?v=iiWTEBMCwak

I played the keys mostly very deep, because this is the easiest way to show what's going on (the issue is present in normal playing as well). The velocity was the same on every note. I tried to play at medium velocity. I found out that most of the lower keys have this issue. Maybe the graded hammer action has something to do with this problem? Perhaps it's just a tad too bouncy in the lower register?

In Cubase I can clearly see two notes played very close to one another. One loud, one very quiet one.

For the record: I have a 400 euro hammer action keyboard controller at work (the cheapest action there is from Fatar) and even it can't display a similar issue. So either my keybed is faulty or this is the worst keybed ever made.

PianoManChuck · Post by **PianoManChuck** » Wed Oct 19, 2011 9:01 pm

This thread is getting ridiculous and no longer serves any constructive purpose. I'm removing myself from being notified about any additions to this thread.

Bertotti · Post by **Bertotti** » Thu Oct 20, 2011 2:05 am

For those of you who posted videos, thanks!

sparkie · Post by **sparkie** » Thu Oct 20, 2011 5:07 am

PinkFloydDudi wrote:
Kim wrote:
GregC wrote: I haven't had any of the problems reported here.

Most of us don't believe in conspiracy theories, that something is going on and someone doesn't want to talk about it.

Return yours if you are unhappy. Or try the service process which is what 99% of folks do whenever they have a product issue.
Consider yourself lucky, if you haven't had problems.
I'd actually say the opposite is the case...that you are in fact unlucky. The polls have shown that the overwhelming majority have not had problems, not the other way around.

kron wrote:
PinkFloydDudi wrote: This shows nothing about Korg themselves and the only thing you are doing is making ASSumptions.
PinkFloydDudi, I have no idea who you are and why are you diving into my situations and interpretations. Was it hard to avoid using a slang language while expressing whatever views you have? This is very disappointing man...!

No, it was simply a clip of the saying "when you make assumptions you are only making an ass out of u". (A saying where I live at least).

You are assuming (as GregC pointed out) that there is some coverup type conspiracy going on at korg and that they are deliberately hiding any information from you.

When the fact of the matter is that you have absolutely no idea what is going on - and that applies both to the problem itself, as well as how Korg is handling it.

The only fact you have is that Korg has not commented on the issue - anything else is you simply making things up.

Assumption?? So if you think Korg doesnt know about the keybed problem then your a Moron!! Korg has direct links on their website for this forum.. DUH!!! And you and Greg C ridiculing ones that have a definite problem makes you 2 out to be the ass. If everyone keeps quiet then nothing will get fixed or improved on. Keeping and being silent about problems is pa..lain stupid!! Things dont just fix themselves like you and Greg want to believe!! Companies dont tell customers about problems or fixes that they resolve for obvious reasons.

KIM.. KRON Dont give up.. Stay on it!!

Korgstream · Post by **Korgstream** » Thu Oct 20, 2011 6:39 am

sparkie wrote: Assumption?? So if you think Korg doesnt know about the keybed problem then your a Moron!! Korg has direct links on their website for this forum.. DUH!!! And you and Greg C ridiculing ones that have a definite problem makes you 2 out to be the ass. If everyone keeps quiet then nothing will get fixed or improved on. Keeping and being silent about problems is pa..lain stupid!! Things dont just fix themselves like you and Greg want to believe!! Companies dont tell customers about problems or fixes that they resolve for obvious reasons.
KIM.. KRON Dont give up.. Stay on it!!

+1!

aron · Post by **aron** » Thu Oct 20, 2011 7:42 am

> If everyone keeps quiet then nothing will get fixed or improved on

You are right. OTOH, constantly bombarding and complaining doesn't really speed up anything.

If they have direct links like you said, then they are aware and are doing what they can to address the problems.

In the end you must do what you feel is right. If this is the way that that you must express yourself, then so be it.

Laste7 · Post by **Laste7** » Thu Oct 20, 2011 9:54 am

Describing a problem = ok
To remind if no answer with a week or two = ok
Using every single sentence in that forum to say that Korg is doing a bad job = definitly wrong and annoying to other Forum members.

Send these emails to Korg directly and stop annoying the 90% of the owners with no problems.

by the way: If I buy the Kronos that early, I have to expect problems. Every one knows, that it is better to wait a couple of months to have the Startup-Failures fixed. I was aware, I bought it....I have no problems, but I expected them. You where also not able to wait....your fault.
It is very funny: Everybody was complaining, why it comes out so late....perhaps these are the results....Korg was under pressure because the people complained the situation, now they complain, because Korg released to early? Can anybody help me to understand????

panrixx · Post by **panrixx** » Thu Oct 20, 2011 10:13 am

I agree, on all counts.

Kim · Post by **Kim** » Thu Oct 20, 2011 11:24 am

Laste7 wrote:Describing a problem = ok
To remind if no answer with a week or two = ok
Using every single sentence in that forum to say that Korg is doing a bad job = definitly wrong and annoying to other Forum members.

Send these emails to Korg directly and stop annoying the 90% of the owners with no problems.

by the way: If I buy the Kronos that early, I have to expect problems. Every one knows, that it is better to wait a couple of months to have the Startup-Failures fixed. I was aware, I bought it....I have no problems, but I expected them. You where also not able to wait....your fault.
It is very funny: Everybody was complaining, why it comes out so late....perhaps these are the results....Korg was under pressure because the people complained the situation, now they complain, because Korg released to early? Can anybody help me to understand????

Isn't the purpose of this forum to discuss the Korg Kronos? Not only the positive but also negative? I've been really angry with this keybed problem after waiting for 4 months and shelling out 3700 euros. Isn't it normal for people to ventilate their frustration?

Anyway, if people are experiencing no problems with their Kronos, I'm happy for them. These people have not much to offer in THIS thread. There are a lot of other threads to keep themselves busy. Belittlling the problems of others is not nice. It's kind of insulting.

BUT: I'd really like to hear from the people who were active at the start of this thread. Did they get their Kronos fixed? How? Or are some of you still waiting for the OS update? I really need to know this, because I have 5 days left before returning my Kronos. My biggest hope is that the new OS will correct things. The repair shop is as baffled as I am, and their best suspect is that this is some kind of combination of hardware and software failure.

So what would people do in my case? Return it before it's too late, wait for the new OS or try to get it fixed? (in the two last options I can't return the keyboard for a full refund)

Laste7 · Post by **Laste7** » Thu Oct 20, 2011 11:38 am

Kim,

I just said, that I have a problem when people posting nonsense into that forum.

To describe a problem, to discuss how to fix it on your own if possible is ok. But here are some people who just say bad things without any intention to help or to write something which help others.
For example: I answered to a problem in this thread a few days ago. Someone answered: No, can't be, these things are totaly wrong and there is a big problem with Korg, blablabla....Later on, I noticed, that what I wrote was not the solution, but It pointed into the right direction --> problem is now fixed. That is how a forum should work. People who just want to say bad things should open an own thread but not posting into threads where other people really want to discuss things which brings the forum forward.

You wrote:
Anyway, if people are experiencing no problems with their Kronos, I'm happy for them. These people have not much to offer in THIS thread.

Sorry, this is rubbish. Just because I have not the problems with my Kronos does not mean, that I can not discuss about a problem and try to give some help. Like I said above, I was able to bring the solution for a problem with the Keypad into a right direction in that thread, without having the problem with my Kronos. That alone prooves that what you wrote is wrong!

For your last question: Send it back before it is too late...as you said, >3000 USD is too much money for a defect.
I think it is not a problem of the software. Because from my point of view, for a Software problem there are much to less people with that problem...

Kim · Post by **Kim** » Thu Oct 20, 2011 1:44 pm

Laste7 wrote:Kim,

I just said, that I have a problem when people posting nonsense into that forum.

To describe a problem, to discuss how to fix it on your own if possible is ok. But here are some people who just say bad things without any intention to help or to write something which help others.
For example: I answered to a problem in this thread a few days ago. Someone answered: No, can't be, these things are totaly wrong and there is a big problem with Korg, blablabla....Later on, I noticed, that what I wrote was not the solution, but It pointed into the right direction --> problem is now fixed. That is how a forum should work. People who just want to say bad things should open an own thread but not posting into threads where other people really want to discuss things which brings the forum forward.

You wrote:
Anyway, if people are experiencing no problems with their Kronos, I'm happy for them. These people have not much to offer in THIS thread.

Sorry, this is rubbish. Just because I have not the problems with my Kronos does not mean, that I can not discuss about a problem and try to give some help. Like I said above, I was able to bring the solution for a problem with the Keypad into a right direction in that thread, without having the problem with my Kronos. That alone prooves that what you wrote is wrong!

For your last question: Send it back before it is too late...as you said, >3000 USD is too much money for a defect.
I think it is not a problem of the software. Because from my point of view, for a Software problem there are much to less people with that problem...

Sure, I'm not on the side of people who just go ranting about how poor Korg is (although you must admit, that this baby has more glitches than the average Korg-synth). A few remarks said in anger must be tolerated though at the point when the problem has been noticed. It's only human.

And of course, helpful remarks from people owning Kroni without problems are always welcome. But belittling the frustration of people is not. That was my point.

Just got a call from the importer by the way. They recommend I'd send it to repair. They would be able to return my Kronos in 100% working order, and even exchange the fan to a quieter one. They are even ready to exchange the keybed if necessary (the repair guy is supposed to be an expert). I'm very tempted, since there are no guarantees the exchange will be better. And I could have a quieter Kronos as well.

PinkFloydDudi · Post by **PinkFloydDudi** » Thu Oct 20, 2011 2:29 pm

sparkie wrote: Assumption?? So if you think Korg doesnt know about the keybed problem then your a Moron!! Korg has direct links on their website for this forum.. DUH!!! And you and Greg C ridiculing ones that have a definite problem makes you 2 out to be the ass. If everyone keeps quiet then nothing will get fixed or improved on. Keeping and being silent about problems is pa..lain stupid!! Things dont just fix themselves like you and Greg want to believe!! Companies dont tell customers about problems or fixes that they resolve for obvious reasons.

KIM.. KRON Dont give up.. Stay on it!!

Where did anyone say to keep quiet?

I'm talking about the stupid assumptions made from folks about what Korg is currently doing with the issue. Making stupid comments about WHY they aren't responding...or making stupid assumptions that someone here knows what the actual problem cause is.

You, nor I, have no idea what Korg's response will be to this issue. It is stupid and ASSenine to make guesses which belittle the corporation.

No one is telling anyone to be quiet and not bring up problems. You are now on page 19 of bringing up this problem. Again, my biggest issue is the morons that think they know what is going on behind closed doors at Korg.
You should certainly bring up problems...and if new people experience the problem, definitely bring it up.

Korg has chosen, for whatever reason, not to specifically address this problem at this time. NOBODY has any idea why...

If anything, you should assume that there is a reason for Korg to not be responding at this time...and then end your assumption there. I can guarantee you they aren't simply ignoring this to piss any of you off or to try and brush this off as a non-issue.

MarPabl · Post by **MarPabl** » Thu Oct 20, 2011 5:28 pm

Important

For all of you who have reported issues or no problems here, please let us know what sticker do you have on C8. There are at least 2 versions:

- Sticker just says "RH3"

- Sticker says "RH3 keybed from Japan"

Check this photo of the "RH3" sticker.

Check this photo of the "RH3 keybed from Japan" sticker.

davesman · Post by **davesman** » Thu Oct 20, 2011 6:08 pm

Mine is RH3 made in Japan, and has the cutout notes problem Serial number around 740-775

panrixx · Post by **panrixx** » Thu Oct 20, 2011 8:59 pm

Mine is 'RH3 made in Japan', and has NO problem Serial number mid 600s