Temporary withdrawal of support for Korg Pa products

[benok]

see post on pa1x pro june 17 /08 the story of the stop start button benok

[AVI6520]

see post on pa1x pro june 17 /08 the story of the stop start button benok

link-
http://www.korgforums.com/forum/phpBB2/ ... 130#239130

[Lasantha]

Rob thanks for taking the lead on this. I am in total agreement as well. I bought the PA800 thinking that I would have access to a lot more styles/sounds to easily expand the system.

[robkeith]

Come on Korg, Mr Trammanoni, you indicated that you were working on major updates some time ago, how looooooong???? I know that Yamaha and Ketron should be releasing info soon an thier updated keyboards, i'm hoping that Korg gets the jump with new and improved os for the PA2X. Would it hurt to let us know an approximate time frame???

[A.K.]

Im done with korg crap!! No one wants great product that does half the job!! Very dissappointed in their dealing with some of the issues we have with these two keyboards. Unfortuantely do to their little concern for their devoted loyal customers, I will no longer endorse nor buy another keyboard item again. These guys are too busy making toys for children rather than fixing their professional product. Korg you guys are no longer the industry leaders in this sector!!!

[some1uk03]

I'm agreeing with everyone else. I now have some spare time and would have wanted to dedicate it with Mick B on programming, but without decent API how far can you go by your own ?

I wonder if there is any other user community out there who are willing to write their own programs to manage their data (which should have been provided by KORG in the first place)

I mean KORG, we're not asking you to write the software for us! Just give us API's and we'll do the job. As a company, this should be your high priority for the very very near future.

Hope there is someone out here to have a listen on all this.

Thanks

[A.K.]

Someone to listens to us?? This is korg, they don't give a damn! All they care about is stuffing their pockets with our hard earned money, double the prices of PA keywboards and yet no support! There are a lot of forums that talk about PA keyboards and many want a comparison. I strongly suggest we all start posting on reviews about this nightmare! Start endorsing keyboards that work vs. one that works half way. This would have been great keyboard if we did not have to worry about this pathetic problem. Last night I had to format, install 1.6 and then change a set to new set live on stage. This is such BS!!

[akyboy]

Someone to listens to us?? This is korg, they don't give a damn! All they care about is stuffing their pockets with our hard earned money, double the prices of PA keywboards and yet no support! There are a lot of forums that talk about PA keyboards and many want a comparison. I strongly suggest we all start posting on reviews about this nightmare! Start endorsing keyboards that work vs. one that works half way. This would have been great keyboard if we did not have to worry about this pathetic problem. Last night I had to format, install 1.6 and then change a set to new set live on stage. This is such BS!!

I double that!
And as i said cople of times, THEY WILL JUST NOT DO IT!
Their OS is so f***ed and complicated (they know it) that they have no idea what and how to do it. I already made similar comment somewhere.

So you guys or sell your Korgs or stick with it and do what ever you can do with it (not much), but no complainc no more, again, they will not do it... They cant even fix bugs internaly on Machines not to mention to make software for us or whatever we need )))

Thats all, stick with it with no complains or just SELL IT

[Rob Sherratt]

I agree that there is no point continuing to complain on this forum. However there is everything to be gained if we each take the trouble to complain in writing to the dealer who sold the keyboard. It is very serious when advertised functionality does not work, and you must make your dealer complain to Korg Italy, if necessary by also threatening to return the keyboard because of mis-advertising.

This WILL result in the problems being fixed - if enough dealers complain to the sales team in Korg Italy. They give priority to what dealers say.

So don't give up, don't switch to another manufacturer, but instead put pen to paper and let's get this problem resolved once and for all so that we can use our Korg Pa keyboards in the way they were advertised to be used.

When you write to your dealer, please post a copy of your letter and the response you receive from your dealer on this thread. There are some sample words you can use in one of my previous posts.

[rikkisbears]

Hi Guys,

got me intrigued, what are you going to replace it with? unless you don't really need an arranger keyboard in the first place.

If you do & you require your arranger to be able to load samples, let alone sample, you may find your options very limited.

[robkeith]

I am sure that Korg reps are looking at this site, and i'm pretty sure that a fix will be done at some stage, I hope its not too far away. The one thing we cannot stop doing is complaining about this problem in this forum, I fear that a stop to that will give Korg false hope that we are just giving up on the problems. So please yes make a note on other forums to get potential buyers to this site, and I do believe that common sense will prevail. I love this keyboard the PA2X, but it has major misgivings, and I want it fixed and enhanced. I came back after a number of years from Yamaha, and Roland, and I am not happy about the silence on the major issues that need to be fixed. I have sent the letter that Rob suggested to the distributor in Australia, but never received a reply. I will now send it to the dealer with a please explain, and hope that we can avoid the request for money back, and get some real movement on this problem

[Rob Sherratt]

Some additional info for those who I hope are taking the trouble to write to the dealer who sold you the keyboard. You may have to write several times, and you may have to be quite forceful in insisting that the dealer acknowledges that mis-advertising has occurred. The dealer willl not want to admit this, so you may have to provide additional information.

Within the EU and USA, these are your consumer rights:

• a) Your right of redress is with the dealer who sold you the product. Not with a Korg distributor or manufacturer, so you shouldn't for example expect Korg USA (Distributor) or Korg Italy (Software Manufacturer) or Korg Japan (Hardware Manufacturer) to reply to you, because there is no legal obligation on them to do so.
  
  b) If there has been a case of mis-advertising by the dealer, and goods have been sold that do not meet the advertised claims, then your consumer rights are not limited to any warranty period, and you can return the goods and claim a refund of the purchase price plus any consequential costs at any time.
  
  c) If your dealer has quoted, or copied and pasted, or provided a reference to sections of the manufacturer web site for example www.korgpa.com, then the dealer is deemed to have made that advertising statement.
  
  d) Mis-selling can in some cases be referred to the trading standards organization in your country. Breaches of trading standards legislation can result in criminal action being taken against the dealer who sold you the product.
  
  e) The dealer is required in law in many countries (e.g. EU, USA) to either refund your money and costs, or to repair the product. If a repair can not be provided in a reasonable time of say 1 month, then the customer can insist on the refund option.

If you look back on this thread, you will see several sections of text quoted from the web site www.korgpa.com and I explained why in my opinion there has been a case of mis-advertising. If you quote these references to your dealer and provide several examples of .SET files with user styles and user samples that can not be loaded, then this should be sufficient evidence to convince the dealer that mis-advertising has occurred.

When you write to your dealer you should give the option for the product to be repaired or brought up to specification within a reasonable period of say 1 month, and if it cannot be repaired or brought up to specification within that time, then you can insist on a full refund of both the purchase price plus any costs such as postage, travel, loss of earnings etc.

Finally, posting mesages and complaints on an independent user forum such as www.korgforums.com has no legal status whatever. There is no obligation on anyone from Korg to read or acknowledge anything written on this forum. However if you publish something on the internet that is untrue or legally dubious about a manufacturer or their products, then the manufacturer can take legal action against you and against the owner of the internet site.

So please take care not to say anything on this forum that goes beyond the facts. I read several accusations about a particular manufacturer "not caring" or "ignoring customers" or "needing to wake up" or "deserving this that or the other". Derogatory statements like these have no basis in fact and no evidence can be provided to support the staements. It damages the legitimate case that some of us are trying to make to persuade the manufacturer to fix the faults. You put yourself at risk and you also put the owner of this internet forum at risk.