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Mailman71
Joined: 14 Mar 2011
Posts: 25
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 Posted: Mon Jul 11, 2011 7:50 pm Post subject: 73 arrived-screen blank |
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| After months of waiting I received my 73 from MusiciansFriend today.Box looks good-keyboard looks good, turn it on and I wait and wait for some signs of life in the display but its blank.- I look on the back for some brightness knob but none. I play it for awhile- I owed a m50 so am able to get around enough without the screen to check out the combis and programs. The touch part of the screen works- beeps when touched- just dont know what the para is. In the manual it says if blankscreen push global than exit twice- then press and hold enter and press six. This does nothing for me, Does anyone know of anything else to try before I box it up and send it back then wait some more. This is very disappointing!!!! |
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danatkorg
Product Manager, Korg R&D
Joined: 21 Jan 2005
Posts: 4204
Location: California, USA
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| Posted: Mon Jul 11, 2011 8:01 pm Post subject: |
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I'm very sorry that you're having difficulties. Since you mention Musician's Friend, I assume you're in the USA. If so, please contact Korg USA; they should be able to help.
KORG U.S.A. INC.
316 South Service Road, Melville, NY 11747
P:631.390.8737
F:631.390.8738
(Monday through Friday, 1 PM - 5 PM, Eastern Time)
email: support@korgusa.com
Best regards,
Dan
Edit: corrected phone numbers
_________________
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
Last edited by danatkorg on Tue Jul 12, 2011 6:24 pm; edited 1 time in total |
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madbeatzyo111
Guest
Joined: 13 Jun 2011
Posts: 379
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| Posted: Mon Jul 11, 2011 8:10 pm Post subject: |
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| Can you see anything on the screen if you shine a very bright light on it? |
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Mailman71
Joined: 14 Mar 2011
Posts: 25
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| Posted: Mon Jul 11, 2011 8:44 pm Post subject: |
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| madbeatzyo111 wrote: | | Can you see anything on the screen if you shine a very bright light on it? |
No cant see a thing , the screen never changes in color or brightness from off to on , but like i said the touch response works. I wonder if there is a data or power cable loose . Im half-tempted to open it up and look |
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Bach42t
Full Member
Joined: 13 Feb 2005
Posts: 138
Location: Arlington, VA
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| Posted: Mon Jul 11, 2011 8:49 pm Post subject: |
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| Mailman71 wrote: | | madbeatzyo111 wrote: | | Can you see anything on the screen if you shine a very bright light on it? |
Im half-tempted to open it up and look |
I wouldn't do that if I were you... I would be patient and call Korg up, especially since it's fresh under warranty.
_________________
Korg Kronos 73, Korg Z1, Korg Legacy Collection-Digital Edition, Roland V-Synth GT, Waldorf Microwave XT, Waldorf mQ Phoenix, Waldorf Q Rack Yellow |
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Mailman71
Joined: 14 Mar 2011
Posts: 25
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| Posted: Mon Jul 11, 2011 8:49 pm Post subject: |
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| danatkorg wrote: | I'm very sorry that you're having difficulties. Since you mention Musician's Friend, I assume you're in the USA. If so, please contact Korg USA; they should be able to help.
KORG U.S.A. INC.
316 South Service Road, Melville, NY 11747
T:1-516-333-9100
F:1-516-333-9108
email: support@korgusa.com
Best regards,
Dan |
Thanks for the info Dan- Phone #1-516-333-9100 was busy when I tried it so I emailed support- waiting for response. |
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Mailman71
Joined: 14 Mar 2011
Posts: 25
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| Posted: Mon Jul 11, 2011 8:54 pm Post subject: |
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| Bach42t wrote: | | Mailman71 wrote: | | madbeatzyo111 wrote: | | Can you see anything on the screen if you shine a very bright light on it? |
Im half-tempted to open it up and look |
I wouldn't do that if I were you... I would be patient and call Korg up, especially since it's fresh under warranty. |
Dont worry, the stupid half of me is tempted- the smart half is old enough to know better. |
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MartinHines
Platinum Member
Joined: 21 Jan 2003
Posts: 3037
Location: Topeka, KS (USA)
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| Posted: Mon Jul 11, 2011 9:36 pm Post subject: |
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| Mailman71 wrote: |
Thanks for the info Dan- Phone #1-516-333-9100 was busy when I tried it so I emailed support- waiting for response. |
If you want a quick response I would suggest calling.
_________________
** KORG Product Support Contacts **
(they support BOTH hardware and software)
Korg USA Product support -- https://www.korgusa.com/contactus (For fastest service I would suggest calling them on the phone)
Outside the U.S. contact your Korg Country Distributor -- https://www.korg.com/us/corporate/distributors/ |
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cello
Platinum Member
Joined: 11 Jun 2009
Posts: 2152
Location: Glasgow, UK
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| Posted: Mon Jul 11, 2011 9:42 pm Post subject: |
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| Mailman71 wrote: | | Thanks for the info Dan- Phone #1-516-333-9100 was busy when I tried it so I emailed support- waiting for response. |
Isn't that a bit worrying that the customer support line is busy? Either means Korg is completely inundated with complaints/issues or there's only one guy/girl sitting there taking the calls!
Either way, not reassuring...
Hope you get your problem sorted soon and you can get to enjoy making music with her!
_________________
Plugged in: Fantom 8, Jupiter-X, Jupiter 80, System-8, JD-XA, V-Synth GTv2, FA-06, SE-02, JU-06A, TR-09, VT-4, Go:Livecast, Rubix44, Shure SM7b, Push2, Ableton 11 Suite, Sibelius, KRK Rokit 5, |
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madbeatzyo111
Guest
Joined: 13 Jun 2011
Posts: 379
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| Posted: Mon Jul 11, 2011 9:56 pm Post subject: |
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| Sounds like the power connection to the LCD module came loose as opposed to the backlight being damaged. The touchscreen still works because it is a separate stack overlaid on top of the LCD and data about what should be onscreen is fed to it directly from the video card. |
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danatkorg
Product Manager, Korg R&D
Joined: 21 Jan 2005
Posts: 4204
Location: California, USA
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| Posted: Tue Jul 12, 2011 6:25 pm Post subject: |
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I've edited my original post, but just to make sure that it's noticed: I had posted old phone numbers for Korg USA's product support. The correct numbers are:
P:631.390.8737
F:631.390.8738
(Monday through Friday, 1 PM - 5 PM, Eastern Time)
_________________
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com |
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Mailman71
Joined: 14 Mar 2011
Posts: 25
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| Posted: Tue Jul 12, 2011 9:52 pm Post subject: |
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| Korg support email me today and said its sounds like a hardware problem-and I should return it where purchased. Im sending it back and hopefully wont have to wait to long for a replacement. |
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RonF
Platinum Member
Joined: 04 Jul 2002
Posts: 1179
Location: San Diego, CA USA
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| Posted: Tue Jul 12, 2011 10:10 pm Post subject: |
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I know that sticks...but its your best move. It really sounds like a loose connection internally. Sometimes, its just a reality, these things happen in shipping....post factory. Shipping companies can be pretty brutal on our precious cargo at times. Whether by accident or as just standard fare. The reality is....you have no way of knowing what your carton has been through on its way to you. One good solid drop...or drop of another carton on top of it.....could loosen such a connector. Its often not visible "damage" to the carton.....as much as man handling (or machine handling) of your carton, and all the ones around it which it may come in contact with. You truly have my empathy!
_________________
http://soundcloud.com/ronf-3/sets/ronf-music
https://www.youtube.com/channel/UCr1zAKpV_F226LQZrUYGPQA
Favorite Gear: Kronos 61, M3, Z1, Radias, KPro, KP3, Moog Voyager, Foogers, Virus TI, Jupiter 80, Integra7, GAIA, SPD-30, Kiwi 106, RE-201, MC808, RC505, MV8800, DSI P6 and OB6 and P12, Ensoniq SQ80, EMU MP-7, Eventide H7600, Eclipse, SPACE, Pitchfactor, Timefactor, Looperlative LP-1, Axe FX Ultra, Nord Modular, DSI Tetra, Tempest, PEK, JDXA, Eurorack Modular, Octatrack, MDUW, Monomachine, A4, RYTM, Waldorf Q Phoenix, MWXTk, Blofeld, TR8.
Last edited by RonF on Tue Jul 12, 2011 10:12 pm; edited 1 time in total |
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MartinHines
Platinum Member
Joined: 21 Jan 2003
Posts: 3037
Location: Topeka, KS (USA)
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| Posted: Tue Jul 12, 2011 10:11 pm Post subject: |
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| Mailman71 wrote: | | Korg support email me today and said its sounds like a hardware problem-and I should return it where purchased. Im sending it back and hopefully wont have to wait to long for a replacement. |
I would suggest calling MF to see if they can move you to the front of the order list (assuming they have one) since your Kronos 73 was defective.
Hopefully they can get you a new keyboard soon.
_________________
** KORG Product Support Contacts **
(they support BOTH hardware and software)
Korg USA Product support -- https://www.korgusa.com/contactus (For fastest service I would suggest calling them on the phone)
Outside the U.S. contact your Korg Country Distributor -- https://www.korg.com/us/corporate/distributors/ |
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madbeatzyo111
Guest
Joined: 13 Jun 2011
Posts: 379
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| Posted: Tue Jul 12, 2011 10:14 pm Post subject: |
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| RonF wrote: | | I know that sticks...but its your best move. It really sounds like a loose connection internally. Sometimes, its just a reality, these things happen in shipping....post factory. Shipping companies can be pretty brutal on our precious cargo at times. Whether by accident or as just standard fare. The reality is....you have no way of knowing what your carton has been through on its way to you. One good solid drop...or drop of another carton on top of it.....could loosen such a connector. Its often not visible "damage" to the carton.....as much as man handling (or machine handling) of your carton, and all the ones around it which it may come in contact with. You truly have my empathy! |
Yeah and anything that can knock loose a connection like that (assuming it was connected properly in the first place) is going to cause damage elsewhere as well. |
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