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the USB driver (day 2 and still not connecting)

 
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Bill Bradley



Joined: 07 Dec 2020
Posts: 6

PostPosted: Thu Jul 04, 2024 5:49 am    Post subject: the USB driver (day 2 and still not connecting) Reply with quote

Hi, I'm trying to install the usb driver on Windows 11.
despite trying every trick in the book, still it wont connect.

not using a hub
installed driver both with Kross 2 connected and disconnected
windows Generic works and it can see the kross, but DAW doesn't see it, tried 2 DAWs
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Bill Bradley



Joined: 07 Dec 2020
Posts: 6

PostPosted: Thu Jul 04, 2024 6:25 am    Post subject: Reply with quote

I have checked the driver is installed in terminal

Module Name: KORGUMDS
Display Name: KORG USB-MIDI Driver for Windows
Description: KORG USB-MIDI Driver for Windows
Driver Type: Kernel
Start Mode: Manual
State: Running
Status: OK
Accept Stop: TRUE
Accept Pause: FALSE
Paged Pool(bytes): 0
Code(bytes): 20,480
BSS(bytes): 0
Link Date: 23/01/2012 07:28:15
Path: C:\WINDOWS\system32\Drivers\KORGUM64.SYS
Init(bytes): 4,096

Module Name: KSecDD
Display Name: KSecDD
Description: KSecDD
Driver Type: Kernel
Start Mode: Boot
State: Running
Status: OK
Accept Stop: TRUE
Accept Pause: FALSE
Paged Pool(bytes): 36,864
Code(bytes): 65,536
BSS(bytes): 0
Link Date:
Path: C:\WINDOWS\system32\Drivers\ksecdd.sys
Init(bytes): 4,096
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voip
Platinum Member


Joined: 27 Nov 2014
Posts: 3893

PostPosted: Thu Jul 04, 2024 10:07 am    Post subject: Reply with quote

Take a look at:

https://support.korguser.net/hc/en-us/articles/115004269166-MIDI-Device-is-not-recognized-on-Windows

Note also this Korg news item, re Win 11:

https://www.korg.com/us/news/2023/0927/

There has yet to be an announcement regarding compatibility with Windows 11 23H2 update.

.
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Bill Bradley



Joined: 07 Dec 2020
Posts: 6

PostPosted: Fri Jul 05, 2024 6:32 am    Post subject: Resolved Reply with quote

hi, that solved it.
the solution is to install the custom driver option.
that loads an app that lists the usb usage. you can then delete a space for the korg. its a good little app and worth tagging.
thanks for your help. if only korg documented things better.....

voip wrote:
Take a look at:

https://support.korguser.net/hc/en-us/articles/115004269166-MIDI-Device-is-not-recognized-on-Windows

Note also this Korg news item, re Win 11:

https://www.korg.com/us/news/2023/0927/

There has yet to be an announcement regarding compatibility with Windows 11 23H2 update.

.
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