Korg Forums

JeanneMarie · Joined: 05 Jun 2022 Posts: 3

I'm trying and trying to install a K61P keyboard to a Win 8.1 machine OR an old Macbook Air (El Capitan, ver. 10.11.6). No luck. I know for sure that I did install this on a Windows XP machine many years ago.

I'll be grateful for any help. I'm pretty ignorant of this field and Korg's product lines, so even searching and reading this forum is a challenge. I've tried writing to unsupportedsoftwarebugreport@korg.co.jp, mentioned in the documentation. No answer after more than 2 weeks.

I'm only spending way too much time on this because I'd like to give it away but would like to know what I'm offering and give any guidance I can.

K61P works fine with DC power and headphones. When I plug in any USB cord to any port (USB 2.0 or 3.0), it lights up. Both machines say that Korg's "Driver Tools" was successfully installed.

But then, trying each of two shortcuts ("configure driver setup utility" OR "install USB MIDI device") invariably gets me a message that the device is unrecognized or that there is no device. The shortcut for "configure driver" (Win) does show me a dialog suggesting it is installed, but the K-series editing software AND Finale Notepad say there is no device.

I've been trying this with the software on Korg's web site; I went backward and tried the slightly older driver on the website; then I went back to the disk and installed the drivetools dated Dec. 2005.

I've learned about Windows features I never use (compatibility mode, run as administrator) or even knew about. Just yesterday, I discovered Device Manager > Action > Add Legacy Hardware, and I tried several routes through this function. Only using this function, I got the message DRIVER NOT DIGITALLY SIGNED. (For the record, I could only use this function using the ancient disk, dated 2005.)

Can anyone suggest how I can make this device work with Win 8.1? This computer has no MIDI port but I do have a MIDI-to-USB converter which got me nowhere. Is there a generic Microsoft driver (MIDI or USB?) I should know about? This would be frustrating in any case, but it is especially maddening that this device did communicate with Win XP in the past.

Many many thanks,
Jeanne

voip · Platinum Member Joined: 27 Nov 2014 Posts: 3873

Could it be that you're up against the 10 USB MIDI devices maximum limit? Try using the Korg: Uninstall KORG USB-MIDI Device utility, and removing unwanted drivers, then plugging the K61P back in. The driver should install automatically.
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JeanneMarie · Joined: 05 Jun 2022 Posts: 3

voip · Platinum Member Joined: 27 Nov 2014 Posts: 3873

Device Manager is not really the best place to look, since unconnected devices are not shown. Try using the utility called "Uninstall KORG USB-MIDI Device" found in the Start menu KORG subfolder, that gets installed with the Korg MIDI drivers. This shows a list of historically installed MIDI drivers. Each USB port that is used by a USB MIDI device creates a new MIDI driver entry, so the maximum of 10 can quite quickly be reached.
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JeanneMarie · Joined: 05 Jun 2022 Posts: 3

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