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D575
Platinum Member
Joined: 05 Aug 2013
Posts: 1201
Location: UK (Dorset)
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 Posted: Wed Mar 27, 2024 3:29 pm Post subject: |
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| chelsea4023 wrote: | Hi,
I think this is going to be a large project for Korg. At least they now acknowledge the issue and are ordering the new LED's. The Engineers will be very busy in the coming months. Korg U.K. have said they will send an engineer to my home to replace the faulty LED's and I am currently awaiting a call from Head Office at Milton Keynes. I'm quite happy to wait until they are ready.
Chris |
Hi Chris
Received my phone call from Korg Uk today and my details are being passed to an engineer to arrange an appointment, the work will be carried out at my home (good news) and I believe they will be replacing all the control panel buttons, so we seem to have a solution coming from Korg that will remedy this problem...
The fact they are prepared to travel to customers homes to lessen any inconvenience is showing good service and making clear steps that they want to keep customers happy...
Next stop... The forthcoming comprehensive OS update (if one exists).
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Korg PA5X-76 : Yamaha Montage M8x : Roland Jupiter 80 : Waldorf STVC : Roland Integra 7 : Waldorf Streichfett : Focal Trio6 ST6 : Studio Outboards/RME Audio Interface/A&H SQ Mixer : |
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konio124
Junior Member
Joined: 10 Feb 2011
Posts: 52
Location: Poland/Ireland
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chelsea4023
Senior Member
Joined: 06 Apr 2016
Posts: 470
Location: West London, U.K.
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| Posted: Wed Mar 27, 2024 7:29 pm Post subject: |
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Hi,
That's great news Simon. You will be one of the first PA5X owners in the U.K. to have your faulty LED's replaced. There will be quite a few of us interested in hearing how it all goes.
Chris |
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evo3
Joined: 22 Oct 2014
Posts: 26
Location: Switzerland
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| Posted: Wed Mar 27, 2024 7:30 pm Post subject: |
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Can you please advice where I can buy, when I do not have a Facebook account ?
Thanks |
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konio124
Junior Member
Joined: 10 Feb 2011
Posts: 52
Location: Poland/Ireland
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| Posted: Wed Mar 27, 2024 10:10 pm Post subject: |
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| evo3 wrote: |
Can you please advice where I can buy, when I do not have a Facebook account ?
Thanks |
This company sells through its Facebook profile, I don't know any other way to purchase this product.
Company contact details:
+381 60 5885611
home@prossic.com
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KORG Pa5X 76 MUSIKANT |
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konio124
Junior Member
Joined: 10 Feb 2011
Posts: 52
Location: Poland/Ireland
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| Posted: Fri Apr 05, 2024 3:45 pm Post subject: |
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Only 3 weeks have passed and dark spots started to appear on the replaced buttons.
This is a joke! KORG GET TO WORK AND FIX THIS PROBLEM!!
[/img]
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KORG Pa5X 76 MUSIKANT |
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DaPale
Full Member
Joined: 30 Jan 2024
Posts: 109
Location: The Netherlands
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| Posted: Fri Apr 05, 2024 5:11 pm Post subject: |
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| konio124 wrote: |
Only 3 weeks have passed and dark spots started to appear on the replaced buttons.
This is a joke! KORG GET TO WORK AND FIX THIS PROBLEM!!
[/img] |
I said in this thread that it is confirmed that Korg is investigating the issue and will report when there is a solution. So it is not wise to repair it as I said earlier also in this thread that the issue probably will come back since the cause is not known.
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Korg PA5X, Yamaha MODX7, Yamaha YH-WL500, Roland Fantom 07, Roland Boutique D-05/TR-08, Logic Pro, Roland TD-02KV |
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DaPale
Full Member
Joined: 30 Jan 2024
Posts: 109
Location: The Netherlands
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| Posted: Wed Apr 10, 2024 10:34 am Post subject: |
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I was in a music store buying drum sticks. We talked about Korg and told about my Pa5X with the damaged buttons. Said told me that Korg asked her if any customers had the problem that many of us have. I said, yes, I definitely have that problem and gave my contact information which she forwards to Korg. Apparently Korg is busy doing inventories to determine how big the problem is. Once again confirmation for me that they are working on the problem.
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Korg PA5X, Yamaha MODX7, Yamaha YH-WL500, Roland Fantom 07, Roland Boutique D-05/TR-08, Logic Pro, Roland TD-02KV |
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karmathanever
Platinum Member
Joined: 12 Jan 2004
Posts: 10404
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| Posted: Sun Apr 14, 2024 9:44 am Post subject: |
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Try to get get confirmation from Korg themselves or get copied on support requests and replies - otherwise it will continue to remain "unknown". Distributors & retailers are focused on sales (reasonably) and whilst they might send requests for this kind of information they rarely get much more in return than we do - well, that has been the pattern for many years now. Since Korg's management change and the silencing of Italy, I doubt we will hear anything meaningful until Korg actually decides to announce it. Good luck - pls keep us up to date with your enquiries....
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PA4X-76, Karma, WaveDrum GE, Fantom 8 EX
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...and play lots of music
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dimitris
Platinum Member
Joined: 31 Jul 2002
Posts: 1661
Location: Greece
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| Posted: Mon Apr 15, 2024 10:55 am Post subject: |
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I just got my Pa5X from service with almost all buttons been replaced.
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KORG PA5X 76 + PaAS - KORG PA1000 (NEW) -KORG NAUTILUS 73 (NEW) - KORG EK-50 - KAWAI VPC1 |
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