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DaPale
Full Member
Joined: 30 Jan 2024
Posts: 109
Location: The Netherlands
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 Posted: Fri Mar 01, 2024 9:16 am Post subject: |
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| karmathanever wrote: | | DaPale wrote: | | This forum is hosted by Korg USA I read in the upper banner. Where is Korg USA our host by the way to react om some posts here on this forum? |
100% incorrect!!!!
Korg is not associated in any way with these forums - these forums are privately owned and managed.
Korg hosted the Forum site (from an IT perspective) - that is all - the Forums are private.
Korg is NOT our "HOST" (I wish!!!) - they purely allowed us to use computer resources for this site ("host" is an IT term).
In the past, Korg Italy had Forum membership here and posted helpful support answers and suggestions but those days are totally gone since the management changes.
Hope this is a bit clearer...
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Thank you for the responds. It is clear to me
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Korg PA5X, Yamaha MODX7, Yamaha YH-WL500, Roland Fantom 07, Roland Boutique D-05/TR-08, Logic Pro, Roland TD-02KV |
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konio124
Junior Member
Joined: 10 Feb 2011
Posts: 52
Location: Poland/Ireland
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| Posted: Tue Mar 05, 2024 12:07 pm Post subject: |
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I've sent the korg back to thomann, I'll let you know how the repair/replacement went and if the problem returns after some time.
I would just like to add that initially the korg company refused to accept the complaint, claiming that it was just a cosmetic problem which was not covered by the warranty. However, after a few emails they changed their mind and took over the complaint.
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KORG Pa5X 76 MUSIKANT |
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DaPale
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Joined: 30 Jan 2024
Posts: 109
Location: The Netherlands
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| Posted: Tue Mar 05, 2024 12:24 pm Post subject: |
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| konio124 wrote: | I've sent the korg back to thomann, I'll let you know how the repair/replacement went and if the problem returns after some time.
I would just like to add that initially the korg company refused to accept the complaint, claiming that it was just a cosmetic problem which was not covered by the warranty. However, after a few emails they changed their mind and took over the complaint. |
I'm curious how this will turn out after the repair. Thank you for keeping us informed. Strange that Korg reacts this way. I have spoken to the importer and repair center as you may have read above, and they indicate that Korg Italy is aware of the problem and is investigating it.
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Dmkeys
Full Member
Joined: 04 May 2009
Posts: 169
Location: USA
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| Posted: Thu Mar 07, 2024 7:37 pm Post subject: |
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| I spoke to Korg USA yesterday about this issue and they have informed me that they are aware of the problem, now have parts available in the US, and that authorized service centers can do the fix. One of mine is currently being fixed under warranty and I will send a second one in for service once I get the first one back. |
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D575
Platinum Member
Joined: 05 Aug 2013
Posts: 1201
Location: UK (Dorset)
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| Posted: Fri Mar 08, 2024 6:51 am Post subject: |
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| Dmkeys wrote: | | I spoke to Korg USA yesterday about this issue and they have informed me that they are aware of the problem, now have parts available in the US, and that authorized service centers can do the fix. One of mine is currently being fixed under warranty and I will send a second one in for service once I get the first one back. |
I have also been told somthing similar by my Korg dealer who has been informed by Korg UK that a pending resolution should be available by the end of March.
This issue for me has progressively deteriorated over time, so... hopefully Korg has satisfactorily resolved this issue which looks like this may very well be a large warranty claim for Korg as PA5X owners globally now look to fix this single quality issue.
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Korg PA5X-76 : Yamaha Montage M8x : Roland Jupiter 80 : Waldorf STVC : Roland Integra 7 : Waldorf Streichfett : Focal Trio6 ST6 : Studio Outboards/RME Audio Interface/A&H SQ Mixer : |
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chelsea4023
Senior Member
Joined: 06 Apr 2016
Posts: 470
Location: West London, U.K.
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| Posted: Fri Mar 08, 2024 11:58 am Post subject: |
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Hi,
My Dealer and Korg U.K. are aware of my situation with the LED's and I am currently awaiting the problem to be resolved.
Just to make an important point here, as far as I can see this is a quality control issue that lies with Korg. I would be astonished if Korg are using the same LED's on the current batches of the PA5X that are Manufactured.
I am very happy with the way my Dealer has dealt with this issue and would be happy to use them again.
Chris |
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Xx_Joey_xX
Full Member
Joined: 28 Dec 2006
Posts: 176
Location: Detroit USA
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| Posted: Thu Mar 14, 2024 8:10 pm Post subject: |
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I just took my pa5x in to a authorized service center.
All the guy told me was
"im gonna email korg and get back to you"
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pLaY yOuR wAy tO tHe nExT lEveL |
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Asena
Approved Merchant
Joined: 03 Mar 2004
Posts: 2556
Location: Sweden/Malmoe
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| Posted: Thu Mar 14, 2024 8:46 pm Post subject: |
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| Xx_Joey_xX wrote: | I just took my pa5x in to a authorized service center.
All the guy told me was
"im gonna email korg and get back to you" |
Well in this case KORG is kind, and Helps all out, They changed my friends for free, it took 9 days only
So do not ignore this, FIX IT
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Xx_Joey_xX
Full Member
Joined: 28 Dec 2006
Posts: 176
Location: Detroit USA
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| Posted: Thu Mar 21, 2024 10:40 pm Post subject: |
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After taking my 5x to the authorized service center they called after a week and said the following
"we did not fix your keyboard, parts are back ordered feel free to pick up your keyboard and will call you when parts come in"
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Dmkeys
Full Member
Joined: 04 May 2009
Posts: 169
Location: USA
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| Posted: Fri Mar 22, 2024 1:14 am Post subject: |
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| Xx_Joey_xX wrote: | After taking my 5x to the authorized service center they called after a week and said the following
"we did not fix your keyboard, parts are back ordered feel free to pick up your keyboard and will call you when parts come in" |
Which country are you in? I need to take another board in for this issue and don't want to do it when there aren't parts in stock. |
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dimitris
Platinum Member
Joined: 31 Jul 2002
Posts: 1661
Location: Greece
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| Posted: Fri Mar 22, 2024 9:31 pm Post subject: |
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| Xx_Joey_xX wrote: | After taking my 5x to the authorized service center they called after a week and said the following
"we did not fix your keyboard, parts are back ordered feel free to pick up your keyboard and will call you when parts come in"
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The same here, too.
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konio124
Junior Member
Joined: 10 Feb 2011
Posts: 52
Location: Poland/Ireland
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| Posted: Wed Mar 27, 2024 11:10 am Post subject: |
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Korg returned from the service, all buttons were replaced. I hope the problem won't come back. I waited over 3 weeks for the repair to be completed.
https://youtu.be/Rono5Yl-p9o
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dimitris
Platinum Member
Joined: 31 Jul 2002
Posts: 1661
Location: Greece
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| Posted: Wed Mar 27, 2024 1:52 pm Post subject: |
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Nice protective sticker!! Where can I find one??
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chelsea4023
Senior Member
Joined: 06 Apr 2016
Posts: 470
Location: West London, U.K.
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| Posted: Wed Mar 27, 2024 2:19 pm Post subject: |
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Hi,
I think this is going to be a large project for Korg. At least they now acknowledge the issue and are ordering the new LED's. The Engineers will be very busy in the coming months. Korg U.K. have said they will send an engineer to my home to replace the faulty LED's and I am currently awaiting a call from Head Office at Milton Keynes. I'm quite happy to wait until they are ready.
Chris |
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DaPale
Full Member
Joined: 30 Jan 2024
Posts: 109
Location: The Netherlands
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| Posted: Wed Mar 27, 2024 3:15 pm Post subject: |
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It is still not acknowledged. Yes, that there is a problem with the leds but not the cause of the problem. So any repair can be destroyed after a few months. Hoping of not of course
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