Korg Forums

konio124 · Posted: Sun Dec 31, 2023 3:41 pm Post subject: Black spots on the button

The korg pa5x is getting black spots on the button illumination. The problem affects all versions of the Korg Pa5.

https://www.youtube.com/watch?v=DC153DTdE8c

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KORG Pa5X 76 MUSIKANT

chelsea4023 · Posted: Sun Dec 31, 2023 9:26 pm Post subject:

Hi,
I have the same issue with approximately a dozen buttons on my PA5X 61. Has anybody contacted korg for their comments on this matter ?

I assume It should be corrected under warranty.
Chris

JagiChan · Full Member Joined: 20 Aug 2023 Posts: 105

Looks mostly like a molding issue in the buttons; or deformation of the plastic due to the heat generated by the LED.

Yamko · Joined: 14 Apr 2023 Posts: 30

Hello,

Same problem here, and it is not due to the heat of the LEDs.
By the way, the temperature of these LEDs is very low and they are mounted lower on the PCB.
There are LEDs that are constantly on that don't have it!!
I have been in contact with a Korg demonstrator in Belgium, and he was aware of it,
and he hopes that Korg will do something about it, with the emphasis on HOPE!!!!!

D575 · Posted: Mon Jan 01, 2024 11:59 am Post subject:

I quite my self here http://www.korgforums.com/forum/phpBB2/viewtopic.php?p=824722&highlight=#824722 from a previous thread on this issue

Dmkeys wrote:
This is definitely a hardware issue. I would like to see Korg acknowledge it and commit to fixing it.

lt actually looks to me like it's a defect in some sort of film/plastic in between the LED and the button top, rather than with the LED itself. Hoping Korg addresses this soon.

Me (D575):
Yes, I think you are right, I examined closer with a HQ Jeweller's loop (30x36) and I can see tiny scuff marks on the inside surface which has matt finish, magnified this looks like a soft graphite pencil marks
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Korg PA5X-76 : Yamaha Montage M8x : Roland Jupiter 80 : Waldorf STVC : Roland Integra 7 : Waldorf Streichfett : Focal Trio6 ST6 : Studio Outboards/RME Audio Interface/A&H SQ Mixer :

mstodola · Posted: Mon Jan 01, 2024 1:03 pm Post subject:

I'm seeing the same thing.
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Pa4x, Oasys 76, K2000, PC3K7, Montage 8, Pa5x

Asena · Posted: Mon Jan 01, 2024 2:02 pm Post subject:

Sorry guys, but almost 10 months back I tried to make all eyes on this!

NOT many did care!
Now from nowhere it’s popping up and everyone is wondering what to do who to blame or contact.

As long you do not say anything, NO ONE, will do nothing about this.
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D575 · Posted: Mon Jan 01, 2024 2:29 pm Post subject:

Asena · Posted: Mon Jan 01, 2024 5:27 pm Post subject:

I don’t think I’m allowed to tell you 🤪

But. Mine is changed to a totally new one.
And they have fixed it on newer 5x.
But I think it’s unfair,
Take your kb to your dealer, in future this will have an effect.
It’s best, you would do it with anything else, why not Your kb.
Change it, if you can
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www.globalsound.se

KORG PA 5-X/YAMAHA GENOS 2/YAMAHA A 5000
LIONSTRACK X 76 & GROOVE XR
MEDELI AKX-10

MacbookproM2-Ssd/Logic/Neuman/Kali Audio8/Komplette14SDD/ Apollo Twin/PIONEER XDJ RX 2
LOTS OF SAMPLE SOUNDS!
KorgPaManager V 5

D575 · Posted: Mon Jan 01, 2024 5:38 pm Post subject:

Dmkeys · Full Member Joined: 04 May 2009 Posts: 169 Location: USA

I think it would be helpful for people to share *where* they are, as different distributors may have awareness of the situation or not...

I am on my 3rd PA5X. The first one developed this issue and then the top key broke when I flew with it and TSA opened the case for inspection and did not properly replace it. When I tried to get the key fixed, the tech told me there were no parts available in the US. I talked to korg USA and they confirmed that they did not have spare parts and I raised the LED issue as well, which they didn't appear to know about. They advised that I need to bring it to an authorized service center.

So, I bought a 2nd PA5X and sent this one to the tech. Once I was giving it in, I asked for the LED's to be fixed as well. A while later, I got a call from the tech that Korg wanted the board shipped back to them. About three months later, Korg sent the tech a new replacement board.

In the meantime, the second board I'd bought developed the same issue and so I brought that to the tech when I got the replacement. That board too was then sent back to Korg. I am waiting to hear how they intend to resolve that.

In the meantime, the new replacement board that Korg sent me is beginning to show the same issue on two of the LED's, but it took longer for it to show up and it's only (so far) two buttons, and not the ones I use most either.

As quoted from that earlier thread above, I believe that this is a physical issue; that there is a film in between the LED and the button that is coming loose. I hope that Korg solves this issue and that they repair/replace the buttons for everyone upset with an unsightly defect on a super expensive keyboard.

D575 · Posted: Mon Jan 01, 2024 7:21 pm Post subject:

BR · Posted: Tue Jan 02, 2024 3:57 am Post subject:

Xx_Joey_xX · Posted: Tue Jan 02, 2024 4:56 am Post subject:

THE PA5X overall has been a disaster. Has it been a year since release?
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SpOoNmAn · Joined: 16 Nov 2023 Posts: 31 Location: N.E. Ohio

It's been 1.5 yrs, June or July of '22 if I'm not mistaken.
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