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abeardneglected
Joined: 09 Oct 2020 Posts: 9
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Posted: Wed Dec 16, 2020 5:03 pm Post subject: XE20 - noisy keys |
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I'm really enjoying the Korg XE20, but I've had two in a row with keybed issues. Are there other XE20 owners that have experienced this? I'm trying to figure out if I should do a second replacement or if I'll just end up with a 3rd XE20 with noisy keys.
Here are the noises on video - I'd describe one as a metallic scratching sound and the other as an un-cushioned clack when the key is pressed :
https://youtu.be/-VfV4MPqwF0 |
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DenGNNJ
Joined: 14 Dec 2020 Posts: 9 Location: New Jersey, USA
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Posted: Wed Dec 16, 2020 6:13 pm Post subject: Re: XE20 - noisy keys |
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abeardneglected wrote: | I'm really enjoying the Korg XE20, but I've had two in a row with keybed issues. Are there other XE20 owners that have experienced this? I'm trying to figure out if I should do a second replacement or if I'll just end up with a 3rd XE20 with noisy keys.
Here are the noises on video - I'd describe one as a metallic scratching sound and the other as an un-cushioned clack when the key is pressed :
https://youtu.be/-VfV4MPqwF0 |
Hey... Sent you a PM... what you described in the video?... I'm seeing that on mine too. |
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snirav
Joined: 17 Dec 2020 Posts: 2
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Posted: Thu Dec 17, 2020 1:41 am Post subject: Re: XE20 - noisy keys |
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abeardneglected wrote: | I'm really enjoying the Korg XE20, but I've had two in a row with keybed issues. Are there other XE20 owners that have experienced this? I'm trying to figure out if I should do a second replacement or if I'll just end up with a 3rd XE20 with noisy keys.
Here are the noises on video - I'd describe one as a metallic scratching sound and the other as an un-cushioned clack when the key is pressed :
https://youtu.be/-VfV4MPqwF0 |
Dear abeardneglected,
This sounds frustrating. I considering buying this keyboard after looking at all competition (narrowing down took a long time. I considered Privia PX-360, Yamaha DGX660 and this) but I guess I will hold off. I had heard complains about noisy keys for Casio. I guess I am back to square one. If you choose to return this one, what are you planning to buy instead ?
Thanks, |
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abeardneglected
Joined: 09 Oct 2020 Posts: 9
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Posted: Thu Dec 17, 2020 2:58 am Post subject: Re: XE20 - noisy keys |
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snirav wrote: | If you choose to return this one, what are you planning to buy instead ? |
That's part of my dilemma. I researched a lot of keyboards at this price point and this is my best fit. I love the (sometimes cheesy) accompaniment, the variety of sounds, and the overall feel of the keyboard. DenGNNJ mentioned he hadn't noticed the key noises until I mentioned it, so part of me wonders if I just need to be less picky. I'll have to see if it bugs me more or less a few weeks from now. |
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DenGNNJ
Joined: 14 Dec 2020 Posts: 9 Location: New Jersey, USA
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Posted: Thu Dec 17, 2020 3:13 am Post subject: Re: XE20 - noisy keys |
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abeardneglected wrote: | snirav wrote: | If you choose to return this one, what are you planning to buy instead ? |
That's part of my dilemma. I researched a lot of keyboards at this price point and this is my best fit. I love the (sometimes cheesy) accompaniment, the variety of sounds, and the overall feel of the keyboard. DenGNNJ mentioned he hadn't noticed the key noises until I mentioned it, so part of me wonders if I just need to be less picky. I'll have to see if it bugs me more or less a few weeks from now. |
Hey guys... yes, it's true. I initially told abeardneglected that my keyboard was trouble free. Then I saw the video and replicated the noise on mine. I personally think it's a design thing. I've played on noisy keyboards before and TBH this one is relatively quiet, the little ticking noise is not a consistent one, and it doesn't bother me. Of course, everyone needs to do what they feel is best.
I wrote an Amazon review on this board. If you're considering this or others in the same price range you should check it out... I mentioned a bunch of them.
https://www.amazon.com/gp/product/B089YW9DFP/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1#customerReviews
D |
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snirav
Joined: 17 Dec 2020 Posts: 2
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Posted: Thu Dec 17, 2020 8:13 pm Post subject: |
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Thank you guys !! |
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Csmellon
Joined: 08 Oct 2015 Posts: 11
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Posted: Mon Jan 04, 2021 10:44 pm Post subject: |
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just got my xe20
sounds great, documentation not so much.
I do NOT get the keyclicks shown in the video. |
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abeardneglected
Joined: 09 Oct 2020 Posts: 9
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Posted: Tue Jan 05, 2021 3:59 am Post subject: |
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Csmellon wrote: | just got my xe20
sounds great, documentation not so much.
I do NOT get the keyclicks shown in the video. |
Good to hear - enjoy! |
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korgxe20
Joined: 05 Jan 2021 Posts: 1
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Posted: Tue Jan 05, 2021 11:42 pm Post subject: |
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I just returned my xe20 back. I waited almost seven months for this model but after almost a month using key board I noticed a noise click on two keys. I also think two more are going in the same direction. I also noticed puffing noise from speakers after pressing the keyboard key. Unfortunately I returned the keyboard today. I will use my old keyboard and wait for another seven months until their improve production. I think this is just a flaw in production and KORG would have to correct that because there are a lot of products that have been returned. from same reason. |
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abeardneglected
Joined: 09 Oct 2020 Posts: 9
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Posted: Wed Jan 06, 2021 12:06 am Post subject: |
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korgxe20 wrote: | I just returned my xe20 back. |
I'm past the window of returns with my retailer, so I took mine in for warranty service last week. We'll see what they have to say. |
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Mainiax
Joined: 16 Jan 2021 Posts: 4
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Posted: Sat Jan 16, 2021 5:13 pm Post subject: |
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abeardneglected wrote: | korgxe20 wrote: | I just returned my xe20 back. |
I'm past the window of returns with my retailer, so I took mine in for warranty service last week. We'll see what they have to say. |
Had my XE20 for about 3 months, like you I love it, however I have at least 5 noisy keys as you described. Is this really normal? I don't really hear it when I playing, maybe I play too loud 😁
I'll be very interested to hear the outcome of your Warranty Service. |
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abeardneglected
Joined: 09 Oct 2020 Posts: 9
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Posted: Sat Jan 16, 2021 5:25 pm Post subject: |
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Mainiax wrote: | I'll be very interested to hear the outcome of your Warranty Service. |
The repairman says he talked twice to a tech at Korg. "He could not suggest much to help me with your problem." I'm not sure if that means Korg doesn't think it's a problem. He's going to disassemble the keybed and inspect the keys but he didn't sound hopeful that he would find something that could be adjusted to get rid of the noises. |
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Mainiax
Joined: 16 Jan 2021 Posts: 4
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Posted: Sat Jan 16, 2021 5:32 pm Post subject: |
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abeardneglected wrote: | Mainiax wrote: | I'll be very interested to hear the outcome of your Warranty Service. |
The repairman says he talked twice to a tech at Korg. "He could not suggest much to help me with your problem." I'm not sure if that means Korg doesn't think it's a problem. He's going to disassemble the keybed and inspect the keys but he didn't sound hopeful that he would find something that could be adjusted to get rid of the noises. |
Thanks for the update, much appreciated.
Let's hope more keys don't develop this issue. |
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abeardneglected
Joined: 09 Oct 2020 Posts: 9
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Posted: Wed Jan 20, 2021 10:25 pm Post subject: |
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Latest from the repair shop is:
Quote: | I inspected the keybed mechanisms and can find nothing amiss.
The keys are all plastic. There are no adjustments of any kind.
At this point there is not much more I can do. |
They are checking with Korg to see if I can do a(nother) replacement. |
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Mainiax
Joined: 16 Jan 2021 Posts: 4
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Posted: Thu Jan 21, 2021 1:14 pm Post subject: |
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abeardneglected wrote: | Latest from the repair shop is:
Quote: | I inspected the keybed mechanisms and can find nothing amiss.
The keys are all plastic. There are no adjustments of any kind.
At this point there is not much more I can do. |
They are checking with Korg to see if I can do a(nother) replacement. |
Thanks again for the info, reckon I'll try to get a replacement as well and see how that goes. |
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