Korg Forums

micko · Joined: 14 Nov 2006 Posts: 18

hi,

I just wanted to update the Radias to FW 2.0 and it all looked well. Then, suddenly, the progress bar of the update tool stopped going on in the middle of the update and the tool showed an error message, which meaned something like 'write error'.
Because nothing was responding, I turned off the Radias and turned it on again. now the radias shows nothing on the display !
all knob-lights are lighting, but display is doing nothing. it's also not possible to get a connection between the pc and the Radias.

s**t !

I didn't play at a cable or made something else at the computer.
does someone have a solution ??? for me it looks like a fatal bullshit error!

thank you in advance,
greets

gdh · Posted: Mon Mar 31, 2008 8:34 pm Post subject:

have you tried the factory reset procedure listed in the manual?

micko · Joined: 14 Nov 2006 Posts: 18

no, because I can't do it. it's not possible to enter the menus of the Radias - it doesn't boot. I have just this black screen.
perhaps there is another way to reset the Radias by pushing a button while starting it, but I didn't find it in the manual...
looks like a real software crash Evil or Very Mad

on the Radias-FAQ-page is also no help (there is even no FAQ)

aerial7 · Joined: 02 Mar 2008 Posts: 18

Search the forum -- I thought I saw somebody had something like this occur but found something in the updater that would force a firmware reload or maybe I just imagined it all....let me know if you can't find it the thread I'm thinking of....

I just updated my new Radias over the weekend, and all went well; hope you can recover yours!!!

acertainpoint · Full Member Joined: 24 Apr 2007 Posts: 121

i havent updated mine, im kinda scared with all the horror stories i have heard
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rfoshaug · Posted: Tue Apr 01, 2008 8:29 am Post subject:

I believe there are two or three buttons you can depress while turning on the Radias which will put it in update mode. Then you can send the OS from the computer via USB again.

I've updated my Radias twice before and both times it went perfectly. I hope you can get your Radias up and running with system 2.0 soon.

micko · Joined: 14 Nov 2006 Posts: 18

hi everyone,

@aerial7: ok, thanks for the tip. I will try to find it.

@rfoshaug: I tried this, too, but there is just the black screen. the Radias isn't booting so far, therefor it doesn't reach the point where it shows the update mode or any other mode.

micko · Joined: 14 Nov 2006 Posts: 18

@@aerial7: yes, you where right, there was a similar issue in following post:
http://www.korgforums.com/forum/phpBB2/viewtopic.php?t=19757&highlight=update+error

but this guy didn't have the same problem, because his Radias was still booting, what gave him the possibility to force this update (see the quote below). my problem is, that my radias doesn't boot, therefor it also doesn't load his usb-ability. and this leads to the result, that I can't connect and update it...... Mad

DrummerGuy09 · Joined: 12 Jun 2009 Posts: 4

I'm having the same problem! I just tried to update the 2.0 software and it failed in the middle of the update. I hope there's a way out of this.

X-Trade · Posted: Fri Jun 12, 2009 11:29 am Post subject:

Just wondering, but are any of you updating from a mac, or is it all windows based? and if you are on windows, did you install the Korg USB-MIDI driver correctly prior to updating (i.e. running the 'Install KORG USB MIDI Device' under KORG in Program Files. If not, this does seem to be the root of many USB/MIDI related problems, and updating still requires communication using the USB Driver... Obviously it probably won't fix your problem now..

and @acertainpoint:
if you're careful about it, it should be fine, you hear all the horror stories, but you don't really hear from the other 99% of users because it all goes fine. If it does fail, send it back! But without the 2.0 software you really are missing out on a lot! (like being able to modulate other Virtual Patch amounts, and the envelope parameters, with the Virtual Patch, as well as filter eg int, filter 2 reso, etc.. not to mention being incompatible with all of the free patches available to download here.
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Current Gear: Kronos 61, RADIAS-R, Volca Bass, ESX-1, microKorg, MS2000B, R3, Kaossilator Pro +, MiniKP, AX3000B, nanoKontrol, nanoPad MK II,
Other Mfgrs: Moog Sub37, Roland Boutique JX03, Novation MiniNova, Akai APC40, MOTU MIDI TimePiece 2, ART Pro VLA, Focusrite Saffire Pro 40.
Past Gear: Korg Karma, TR61, Poly800, EA-1, ER-1, ES-1, Kawai K1, Novation ReMote37SL, Boss GT-6B
Software: NI Komplete 10 Ultimate, Arturia V Collection, Ableton Live 9. Apple OSX El Capitan on 15" MacBook Pro

DrummerGuy09 · Joined: 12 Jun 2009 Posts: 4

Is there a way to Restore Factory Defaults by holding down certain buttons? I need help. I called the closest service center and they told me it would cost $100 because they need to re-load the OS. Isn't that something the user can do on his own with the software we have?

Glydez · Joined: 28 Sep 2010 Posts: 9

Did anyone find the solution to this because i've just encountered exactly the same problem Sad

axxim · Posted: Tue Oct 19, 2010 7:14 pm Post subject:

Hi,

I think what X-Trade asks may be crucial to find out what causes the problems. Most of the problems are WIN/Mac specific and even if this wouldn't solve your actual problem it may help others to avoid doing the same.
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Glydez · Joined: 28 Sep 2010 Posts: 9

I am using a macbook pro. Cant really explain what happened, simply update failed error, similar message on the module display, restarted to show nothing, just a blank screen, basically not booting.

Any advice?

Glydez · Joined: 28 Sep 2010 Posts: 9

No solutions for this then guys? Sad

What do i doooo?