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Black spots on the button
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D575
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Joined: 05 Aug 2013
Posts: 1248
Location: UK (Dorset)

PostPosted: Wed Mar 27, 2024 3:29 pm    Post subject: Reply with quote

chelsea4023 wrote:
Hi,
I think this is going to be a large project for Korg. At least they now acknowledge the issue and are ordering the new LED's. The Engineers will be very busy in the coming months. Korg U.K. have said they will send an engineer to my home to replace the faulty LED's and I am currently awaiting a call from Head Office at Milton Keynes. I'm quite happy to wait until they are ready.
Chris


Hi Chris
Received my phone call from Korg Uk today and my details are being passed to an engineer to arrange an appointment, the work will be carried out at my home (good news) and I believe they will be replacing all the control panel buttons, so we seem to have a solution coming from Korg that will remedy this problem...

The fact they are prepared to travel to customers homes to lessen any inconvenience is showing good service and making clear steps that they want to keep customers happy...

Next stop... The forthcoming comprehensive OS update (if one exists).
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konio124
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Joined: 10 Feb 2011
Posts: 53
Location: Poland/Ireland

PostPosted: Wed Mar 27, 2024 7:10 pm    Post subject: Reply with quote

dimitris wrote:
Nice protective sticker!! Where can I find one??


It is a protection panel from prossic
Company profile: https://www.facebook.com/prossic.covers

Video of the panel installation: https://www.youtube.com/watch?v=qISg2TpRRo0
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chelsea4023
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Joined: 06 Apr 2016
Posts: 550
Location: West London, U.K.

PostPosted: Wed Mar 27, 2024 7:29 pm    Post subject: Reply with quote

Hi,
That's great news Simon. You will be one of the first PA5X owners in the U.K. to have your faulty LED's replaced. There will be quite a few of us interested in hearing how it all goes.
Chris
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evo3



Joined: 22 Oct 2014
Posts: 26
Location: Switzerland

PostPosted: Wed Mar 27, 2024 7:30 pm    Post subject: Reply with quote

konio124 wrote:
dimitris wrote:
Nice protective sticker!! Where can I find one??


It is a protection panel from prossic
Company profile: https://www.facebook.com/prossic.covers

Video of the panel installation: https://www.youtube.com/watch?v=qISg2TpRRo0


Can you please advice where I can buy, when I do not have a Facebook account ?

Thanks
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konio124
Junior Member


Joined: 10 Feb 2011
Posts: 53
Location: Poland/Ireland

PostPosted: Wed Mar 27, 2024 10:10 pm    Post subject: Reply with quote

evo3 wrote:
konio124 wrote:
dimitris wrote:
Nice protective sticker!! Where can I find one??


It is a protection panel from prossic
Company profile: https://www.facebook.com/prossic.covers

Video of the panel installation: https://www.youtube.com/watch?v=qISg2TpRRo0


Can you please advice where I can buy, when I do not have a Facebook account ?

Thanks

This company sells through its Facebook profile, I don't know any other way to purchase this product.
Company contact details:
+381 60 5885611
home@prossic.com
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konio124
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Joined: 10 Feb 2011
Posts: 53
Location: Poland/Ireland

PostPosted: Fri Apr 05, 2024 3:45 pm    Post subject: Reply with quote



Only 3 weeks have passed and dark spots started to appear on the replaced buttons.
This is a joke! KORG GET TO WORK AND FIX THIS PROBLEM!!
[/img]
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DaPale
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Joined: 30 Jan 2024
Posts: 122
Location: The Netherlands

PostPosted: Fri Apr 05, 2024 5:11 pm    Post subject: Reply with quote

konio124 wrote:


Only 3 weeks have passed and dark spots started to appear on the replaced buttons.
This is a joke! KORG GET TO WORK AND FIX THIS PROBLEM!!
[/img]


I said in this thread that it is confirmed that Korg is investigating the issue and will report when there is a solution. So it is not wise to repair it as I said earlier also in this thread that the issue probably will come back since the cause is not known.
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DaPale
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Joined: 30 Jan 2024
Posts: 122
Location: The Netherlands

PostPosted: Wed Apr 10, 2024 10:34 am    Post subject: Reply with quote

I was in a music store buying drum sticks. We talked about Korg and told about my Pa5X with the damaged buttons. Said told me that Korg asked her if any customers had the problem that many of us have. I said, yes, I definitely have that problem and gave my contact information which she forwards to Korg. Apparently Korg is busy doing inventories to determine how big the problem is. Once again confirmation for me that they are working on the problem.
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karmathanever
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Joined: 12 Jan 2004
Posts: 10465

PostPosted: Sun Apr 14, 2024 9:44 am    Post subject: Reply with quote

Try to get get confirmation from Korg themselves or get copied on support requests and replies - otherwise it will continue to remain "unknown". Distributors & retailers are focused on sales (reasonably) and whilst they might send requests for this kind of information they rarely get much more in return than we do - well, that has been the pattern for many years now. Since Korg's management change and the silencing of Italy, I doubt we will hear anything meaningful until Korg actually decides to announce it. Good luck - pls keep us up to date with your enquiries....

Very Happy
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dimitris
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Joined: 31 Jul 2002
Posts: 1666
Location: Greece

PostPosted: Mon Apr 15, 2024 10:55 am    Post subject: Reply with quote

I just got my Pa5X from service with almost all buttons been replaced.
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