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Did I just brick my Monologue?

 
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bouvin



Joined: 09 May 2022
Posts: 2
Location: Denmark

PostPosted: Mon May 09, 2022 11:09 pm    Post subject: Did I just brick my Monologue? Reply with quote

Hi

I have just gotten myself a used Monologue, so I proceeded to download the monologue Updater in order to check for a firmware upgrade, and found one.

I updated from Mac, but after pressing [16] to complete the update, the screen turned black, and I have been unable to turn the machine on since.

I have also tried doing the factory default reset, but without any result – there might as well not be any power connected to the device (I has tested with different sets of batteries to no avail).

Is there a recovery from this?
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synthpeter
Junior Member


Joined: 25 Jun 2019
Posts: 89
Location: Netherlands

PostPosted: Tue May 10, 2022 7:09 pm    Post subject: Reply with quote

Did you wait after the screen went black for the panel updater to finish?

From the updater manual:

Depending on versions, the system may need to update the panel firmware when starting up. When [Update Panel...] is displayed press [16] to launch the update procedure. While updating the panel firmware the display will turn dark, but please do not turn the power off. After about 15 seconds, the update procedure will complete and the display will be re-enabled.

Maybe you can try running the update procedure again?
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bouvin



Joined: 09 May 2022
Posts: 2
Location: Denmark

PostPosted: Tue May 10, 2022 10:24 pm    Post subject: Reply with quote

Thank you for your reply.

synthpeter wrote:
Did you wait after the screen went black for the panel updater to finish?

...

Maybe you can try running the update procedure again?


I did wait. 5 minutes or so, but the screen did not turn back on. Unfortunately, I am unable to repeat the update procedure as I can neither turn the Monologue on nor enable the update state.

I have written the Danish importer to enquire whether they can rectify the situation.
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