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Getting Prologue repaired out of warranty

 
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kusho



Joined: 05 Jun 2020
Posts: 19
Location: Christchurch, New Zealand

PostPosted: Tue Mar 22, 2022 2:05 am    Post subject: Getting Prologue repaired out of warranty Reply with quote

My Prologue has a noise issue in the VCOs and is out of warranty.
I heard Korg no longer repair instruments that are past warranty. That seems a bit s**t. Especially considering how bung the Prologue seems to be with hardware issues.

Is this something you have encountered, have you had a synth repaired by a third party?
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kusho



Joined: 05 Jun 2020
Posts: 19
Location: Christchurch, New Zealand

PostPosted: Tue Mar 22, 2022 3:11 am    Post subject: Reply with quote

Okay I got a reply from the NZ distributor telling me to send the unit to them for investigation. So that's good.
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slug
Senior Member


Joined: 03 Aug 2007
Posts: 357

PostPosted: Tue Mar 22, 2022 11:53 pm    Post subject: Re: Getting Prologue repaired out of warranty Reply with quote

kusho wrote:

I heard Korg no longer repair instruments that are past warranty. That seems a bit s**t.

I gotta ask where did you hear that stupid comment? I know Korg NZ Distributers regularly repairs all ages of Korg synths, they repaired a 1980's M1 rack for me last year.
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kusho



Joined: 05 Jun 2020
Posts: 19
Location: Christchurch, New Zealand

PostPosted: Wed Mar 23, 2022 2:18 am    Post subject: Re: Getting Prologue repaired out of warranty Reply with quote

slug wrote:
kusho wrote:

I heard Korg no longer repair instruments that are past warranty. That seems a bit s**t.

I gotta ask where did you hear that stupid comment? I know Korg NZ Distributers regularly repairs all ages of Korg synths, they repaired a 1980's M1 rack for me last year.


That was from someone in the UK about the UK situation only.
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slug
Senior Member


Joined: 03 Aug 2007
Posts: 357

PostPosted: Wed Mar 23, 2022 2:26 am    Post subject: Re: Getting Prologue repaired out of warranty Reply with quote

kusho wrote:
slug wrote:
kusho wrote:

I heard Korg no longer repair instruments that are past warranty. That seems a bit s**t.

I gotta ask where did you hear that stupid comment? I know Korg NZ Distributers regularly repairs all ages of Korg synths, they repaired a 1980's M1 rack for me last year.


That was from someone in the UK about the UK situation only.

Ah I see thanks that makes sense now - good luck with the repair!
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