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Flierelier
Joined: 10 Aug 2021
Posts: 2
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 Posted: Tue Aug 10, 2021 7:33 pm Post subject: Wavestate won't restart |
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| My does not restart after a power cut while connected to my computer. The device remains stuck in the opening screen and does not work. Updater and librarian cannot reach the device. Does anyone know how to solve this? |
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KORG-LUKE
Joined: 26 Sep 2021
Posts: 9
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| Posted: Mon Sep 27, 2021 9:58 am Post subject: Re: Wavestate won't restart |
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Mine too! same problem.
The day before was running nice.
The day after WS stuck on logo startup, any led lights ON but all OFF.
No USB connected on said time. Stand alone with headset only . |
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danatkorg
Product Manager, Korg R&D
Joined: 21 Jan 2005
Posts: 4204
Location: California, USA
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| Posted: Tue Sep 28, 2021 4:43 pm Post subject: |
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I'm sorry to hear about this. Is this still being a problem for both of you?
_________________
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com |
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KORG-LUKE
Joined: 26 Sep 2021
Posts: 9
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| Posted: Tue Sep 28, 2021 5:16 pm Post subject: |
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Yes Dan, very frustrating indeed.
From my side I'm waiting for getting to the service shop within some days.
Could be of help if cases went reported here just to be informed on.
Thanks anyway for your kindest follow up. |
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danatkorg
Product Manager, Korg R&D
Joined: 21 Jan 2005
Posts: 4204
Location: California, USA
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| Posted: Thu Sep 30, 2021 10:24 pm Post subject: Re: Wavestate won't restart |
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| Flierelier wrote: | | My does not restart after a power cut while connected to my computer. The device remains stuck in the opening screen and does not work. Updater and librarian cannot reach the device. Does anyone know how to solve this? |
Flierelier: is this still a problem for you? Have you been able to try the Restore Boot Partition function?
_________________
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com |
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KORG-LUKE
Joined: 26 Sep 2021
Posts: 9
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| Posted: Wed Jan 12, 2022 7:15 pm Post subject: |
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final update for my case
I went to one of the local best Korg's service tech.: CPU dead! 300 Euro for replacement.
what to say?... not happy at all. |
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BlackForest
Full Member
Joined: 11 Aug 2020
Posts: 210
Location: German, Black Forest
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| Posted: Wed Jan 26, 2022 11:50 am Post subject: |
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| KORG-LUKE wrote: | final update for my case
I went to one of the local best Korg's service tech.: CPU dead! 300 Euro for replacement.
what to say?... not happy at all. |
Wow, is it not under warranty anymore (2 years in the EU)? Or at least try a "goodwill" (Kulanz in German). This is not right..
_________________
Kronos 2-88 & X73, Kurzweil MicroPiano, Spitfire Albion V Tundra, BBCO Core, Nylon Guitar Ilya Efimov, Xtant Audio Uilleann Pipes - in use
Korg DS-8, Roland D-10, M1Rex, Wavestation, Korg SP-280, JV2080, Wavestate, Kronos LS - all RIP |
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