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Wavestate won´t boot up. Stuck at boot screen

 
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lgarraza



Joined: 11 Apr 2021
Posts: 1

PostPosted: Sun Apr 11, 2021 7:18 am    Post subject: Wavestate won´t boot up. Stuck at boot screen Reply with quote

Hi everyone

After two days of having my Wavestate. I woke up this morning, try to turn it on and it gets stuck at the boot screen showing the wavestate logo.

I tried unpluging the AC adapter for a few minutes and turn it back on again with no luck.

I can´t find information on how to reset it

Anyone experiencing the same issue?

Thanks
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danatkorg
Product Manager, Korg R&D


Joined: 21 Jan 2005
Posts: 4204
Location: California, USA

PostPosted: Tue Apr 20, 2021 7:41 pm    Post subject: Reply with quote

I'm sorry that this happened! Please contact the support department of your national Korg Distributor, and they will be happy to help:

https://www.korg.com/us/corporate/distributors/
_________________
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
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Flierelier



Joined: 10 Aug 2021
Posts: 2

PostPosted: Tue Aug 10, 2021 7:38 pm    Post subject: Wavestate won't boot Reply with quote

I have the same problem.
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KORG-LUKE



Joined: 26 Sep 2021
Posts: 9

PostPosted: Sun Sep 26, 2021 3:31 pm    Post subject: Re: Wavestate won´t boot up. Stuck at boot screen Reply with quote

lgarraza wrote:
Hi everyone

After two days of having my Wavestate. I woke up this morning, try to turn it on and it gets stuck at the boot screen showing the wavestate logo.

I tried unpluging the AC adapter for a few minutes and turn it back on again with no luck.

I can´t find information on how to reset it

Anyone experiencing the same issue?

Thanks


Hi there,
facing today the same exact problem.
Updated 10 days ago to ver 2.0.1 with any issue, Win 10 works nice following the pdf info.

Nobody reply on the forum which was the matter anyway.

I guess if there is any solution I may try or need a tech service work?

Very sad, pls help... THANKS in advance for an answer.
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danatkorg
Product Manager, Korg R&D


Joined: 21 Jan 2005
Posts: 4204
Location: California, USA

PostPosted: Tue Sep 28, 2021 1:20 am    Post subject: Re: Wavestate won't boot Reply with quote

Flierelier wrote:
I have the same problem.


I didn't see this response earlier. Did you manage to resolve this problem?
_________________
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
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KORG-LUKE



Joined: 26 Sep 2021
Posts: 9

PostPosted: Tue Sep 28, 2021 5:33 pm    Post subject: Reply with quote

I summarize my situation:

- Output plug power supply: 11.9V from meter tester
- only the spash screen is visible, but it remains frozen
- no panel led lights up, no signs of operating system loading life
- however, some faint intermittent blue flashes can be seen below the 16 keys of the sequencer. can it be a sign of some clue?
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danatkorg
Product Manager, Korg R&D


Joined: 21 Jan 2005
Posts: 4204
Location: California, USA

PostPosted: Thu Sep 30, 2021 10:02 pm    Post subject: Reply with quote

KORG-LUKE wrote:
I summarize my situation:

- Output plug power supply: 11.9V from meter tester
- only the spash screen is visible, but it remains frozen
- no panel led lights up, no signs of operating system loading life
- however, some faint intermittent blue flashes can be seen below the 16 keys of the sequencer. can it be a sign of some clue?


Thanks for the information. I'm really sorry that the instrument isn't working.

The blue light is from the main CM3 module.

I have a few things I'd like you to check using your computer, if possible. Are you using a Mac, or Windows? I
_________________
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
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KORG-LUKE



Joined: 26 Sep 2021
Posts: 9

PostPosted: Thu Sep 30, 2021 10:27 pm    Post subject: Reply with quote

Hi Dan,

I use Win10 or better I used until a few days ago. Now this no longer communicates with the WS, it remains waiting for the device.

Even the mode boot from usb does not give any result, the pc does not receive the WS.

Thanks in advance.
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danatkorg
Product Manager, Korg R&D


Joined: 21 Jan 2005
Posts: 4204
Location: California, USA

PostPosted: Fri Oct 01, 2021 1:11 am    Post subject: Reply with quote

KORG-LUKE wrote:
Hi Dan,

I use Win10 or better I used until a few days ago. Now this no longer communicates with the WS, it remains waiting for the device.

Even the mode boot from usb does not give any result, the pc does not receive the WS.

Thanks in advance.


As a troubleshooting step, could you try this?
Download and run Bonjour Browser for Windows:
https://hobbyistsoftware.com/bonjourbrowser
Let me know if any services from wavestate appear in Bonjour Browser.
(This may give us an idea of what parts of the wavestate are still working.)

Thanks,

Dan
_________________
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
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KORG-LUKE



Joined: 26 Sep 2021
Posts: 9

PostPosted: Fri Oct 01, 2021 4:44 pm    Post subject: Reply with quote

Negative Dan, nothing appear on Bonjour window from WS, as already said there are (no ones) led alive, the only alive part is the opening logo model WS screen but it is frozen... sadly stuck.

burned out?
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danatkorg
Product Manager, Korg R&D


Joined: 21 Jan 2005
Posts: 4204
Location: California, USA

PostPosted: Tue Oct 05, 2021 7:21 pm    Post subject: Reply with quote

KORG-LUKE wrote:
Negative Dan, nothing appear on Bonjour window from WS, as already said there are (no ones) led alive, the only alive part is the opening logo model WS screen but it is frozen... sadly stuck.

burned out?


Would you be willing to ship the synth to us here in California? We could get it back to you very quickly. I'll send a PM.
_________________
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
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KORG-LUKE



Joined: 26 Sep 2021
Posts: 9

PostPosted: Wed Jan 12, 2022 7:08 pm    Post subject: Reply with quote

final update
I went to one of the local best Korg's service tech.: CPU dead! 300 Euro for replacement.
what to say...
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